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For now, in addition to some delays due to the Christmas period and because of the covid, everything is going well. The products are good and of quality. I hope I have no problems in the future.
Hi,
Thank you for the great feedback you shared - it will definitely help us improve in the future - and sorry for the delays you experienced on some of your orders.
Please do not hesitate to reach out to us if we can support you further.
Looking forward to supporting your business!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
The Customer Support is on the spot. Quick, helpful and professional answers. Product prices are also very decent!
Hi,
Thank you so much for your review and the great feedback about our Customer Support team and product prices.
Please do not hesitate to reach out if there is anything we can do to support your business.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
very good app they help me a lot .help me to fix any promplems i find , is exactly what I need, and I am happy with them
Hi,
Thank you for your review and for choosing Gelato to support your business.
Should you have any additional feedback or need further assistance, please feel free to reach out to us again - our Customer Support team is available 24/7 to help.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Gelato is perfect for my start up print on demand needs. Their platform integrated so easily with my Shopify store and continues to sync the products. They also have a free and timely tracking / reporting system for order progress. They also have great customer service and followup on everything. They help solve problems on the rare occasion one occurs (operator error (I) was the issue). Thank you Team Gelato.
Hello,
Thank you for your positive feedback! We're thrilled to hear that Gelato has been a perfect fit for your print on demand needs and that our platform seamlessly integrated with your Shopify store. Our goal is to provide a smooth and efficient experience for our users, and we're glad to know that our product syncing and order tracking/reporting system have been helpful for you.
We take pride in our customer service and are always here to assist you when needed. We understand that issues can arise, and we're committed to helping you find solutions promptly. We appreciate your understanding and cooperation in resolving any challenges, and we're glad we could assist you in overcoming any operator errors.
Thank you for choosing Gelato for your startup's print on demand needs. We're honored to be a part of your journey, and we'll continue to provide you with the best support and service possible. If you have any further questions or require any assistance, please don't hesitate to reach out.
We're here to help,
Bartosz
Gelato Support Team
Gelato was a huge help navigating a bug between my Shopify store and my uploads. Their customer service was great.
They are starting to add more colors and garment options, looking forward to what they will soon be bringing to market in the seasons to come! Especially in the area of branding.
Hello,
We appreciate your positive feedback! It's great to hear that Gelato's customer service was able to assist you effectively. We're committed to continuous improvement and are excited to announce that we're expanding our color and garment options. Stay tuned for more exciting developments, especially in the realm of branding.
Thank you for being a part of the Gelato community, and we look forward to supporting your business in the seasons ahead,
Bartosz
Gelato Support Team
** Update ** - I'm leaving my original comment, but the folks at Gelato called me to chat about this problem and fixed it! They just released an update so digital products are ignored in their system automatically so if you have a customer who buys physical and digital in the same order, they can get the digital stuff right away. This was AMAZING to see. Every company needs product people like this so I've changed my 1 star to a 5 star. **original comment** - Pay extra attention if you have digital and physical products with multiple variants. This integration is confusing to work with and clunky. Example: someone ordered digital and physical products in the same order and Gelato won't fulfil it until the digital products exist in their store but are 'ignored'. I think I'm going to move everything to Red Bubble. The integration of variants is confusing as well. You need to create the product in Gelato, then create a variant in Shopify, then go back to Gelato and create the variant product when Gelato detects it doesn't exist. I'd look elsewhere if you are looking at drop shipping. Product selection isn't great either, I only used this because it was integrated with Shopify and thought it would be easy.
Hi, Thank you for taking the time to share your feedback. We're happy and available to support you and your business 24/7! Kind Regards, Monika Gelato Support
I highly recommend Gelato as a print on demand seller, I have used several print on demand suppliers whilst trying to start my business however the best has been Gelato by far. They offer some of the most competitive product pricing as well as product shipping prices in addition to having such a large number of fulfilment centres meaning my customers receive their orders as quickly as possible. They also have one of the best user interfaces making the creation and linking of products to stores like Shopify particularly easy and efficient. Not to mention they have a very large range of products.
I would highly recommend this company to anyone looking for a print on demand supplier and I often do.
Hello,
Thank you so much for your kind words and for recommending Gelato! We're thrilled to hear that you've had such a positive experience with us. It's great to know that you appreciate our competitive pricing, fast shipping, and user-friendly interface. We're always here to support your business, so if you ever need further assistance, don't hesitate to reach out.
Thanks for being part of the Gelato community,
Bartosz
Gelato Support Team
Impostazione e configurazione dei prodotti eccellente e fluida, costi eccezionali
Ciao,
Grazie per la tua recensione positiva su Gelato! Siamo lieti di sapere che hai trovato l'impostazione e la configurazione dei prodotti eccellenti e fluide. Siamo qui per garantire che il nostro servizio continui a soddisfare le tue aspettative. Se hai bisogno di ulteriore assistenza o hai domande, non esitare a contattarci.
Cordiali saluti,
Michal
Gelato Support Team
Ones of the absolut best print on demand system out there! I really recommend to use this system. What I love about it is the 24/7 support system, because I have so many questions all the time and I feel safe that I have someone to talk to. Dashboard is great and delivers fast. 5 of 5 from me!
Hi,
Thank you for the kind words! We are thrilled to work together, and your input and feedback make us our service even more powerful.
We are looking forward to continuing our partnership and helping you grow your business.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Perfect
Hi,
We can't thank you enough for taking the time to share your positive experience with our Shopify integration. We're thrilled to hear that you're enjoying our print-on-demand platform through Shopify!
Your 5-star rating is a testament to our commitment to delivering quality solutions and excellent service. If you ever have questions, need assistance, or want to explore more of our features, please don't hesitate to get in touch.
Your support means the world to us, and we're excited to continue serving you. Thanks for choosing Gelato!
Best regards,
Michal
Gelato Support Team