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I've used this Gelato in the past and am blown away with the friendly AND fast support. I still can't understand why competitors of Gelato are so highly praised while Gelato is around. They absolutely rock it. Only things I wished they would improve on: A broader selection of products and the ability to offer personalised packaging. But besides that, amazing!
Many thanks for your review. We're forwarding your comments to the rest of the team! We're always here to help 24/7 with any questions you may have. You'll also be pleased to know that we have ambitious plans to improve our product offrings and will be exploring personalized packaging in the future! We're looking forward to growing your business with you. Kind regards, Adeline
I use this app for my art prints online shop. I'm very happy with it. The quality and printing process is very satisfying. They also have excellent customer support and easy refund policy. Fast delivery and variety of products is superb! If you are an artist and want to sell prints of your artwork, Gelato is your app.
Hi, thanks for the review. It's great to hear that you're very satisfied with the whole experience, from product selection to delivery! If you require help or have any questions, our support team is here 24/7 for you. Kind regards, Kyle.
So far so good! I'm looking forward to getting some orders for my new e-commerce store!
Hello,
That's fantastic to hear! We're thrilled to be a part of your e-commerce journey. If you have any questions, need assistance, or want to share your successes along the way, feel free to reach out. Wishing you the best of luck with your new store, and we hope it brings you plenty of orders and success! If there's anything we can do to enhance your experience, let us know.
Happy selling,
Bartosz
Gelato Support Team
I am really amazed with how good Gelato's support is. Fast responses and all of the problems our store had until now were solved in a matter of hours/days. I would not choose to work with any other Print on Demand platform.
Hi, thank you so much for your review! We're so happy to be here to support you any time you need us while you continue to grow your business. You can count on us! Kind regards, Adeline
Gelato has been great for me so far. Especially their customer service. I've used other Print on demand companies and their customer service is no way near as good as Gelato's is.
I'd like more variety. If Gelato added hats & beanies I wouldn't have any need for the other print on demand companies I currently use.
Overall great service and great company.
Hello, thank you for your feedback on Gelato!
We're happy to hear that you've had a great experience with our customer service, and we appreciate your suggestion for adding more variety to our product offerings. We are always looking to expand our product selection and will definitely take your request into consideration.
Thank you for choosing Gelato, and we look forward to continuing to support your business,
Bartosz
Gelato Support Team
I've tried a few POD and Gelato has been my preferred for a number of reasons. The app integrates well with my sales channels so that orders are automatically fulfilled. The customer service from Gelato is pretty incredible, I get responses to all inquiries very quickly and have a resolution in time to responds to my customers so that they aren't waiting either. Highly recommend Gelato for your POD integration with Shopify!
Hi, thanks for your review! We're thrilled to hear that we're your go-to POD platform and that our support team is delighting you with their service. We look forward to continuing to support your business across your sales channels as you scale. You can count on us to be there for you. Kind regards, Adeline
Gelato is a game changer! I switched from Printify to Gelato and it was the best decision I could have made. During holiday season, posters were almost always printed and shipped in 2 days or less. Their semi-gloss posters are of fantastic quality, really bright vibrant colors. They also have phenomenal customer support - a customer recently received an order and accidentally tore the poster upon opening it, and they sent a full refund so I could reorder. I am currently setting up with API, it is a very pain free process compared to Printify. Thank you Gelato!
Hi and thank you for your kind words about our speed, customer service, and products. We're honored you've switched over to Gelato to support your business and we're happy to support you 24/7 - whenever you need us! Happy holidays and kind regards, Adeline
Amazing company which has a very great team! They take the time to help you growing and optimising your business. And I'm not even talking about their absolute great customer support which helps you within a couple of minutes. A special thanks to Styrbjörn, Achille, Miguel and the whole customer support team for helping us. Keep the good things up! ❤️
It is very energizing to read your review! Thank you for the feedback on our customer support team - I will forward this to our agents as well as to Styrbjörn and Miguel. Looking forward to supporting your business growth! Best, Achille
Great
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
I love your user-friendly design tools and efficient order processing. You provide valuable customer service and address any issues with items needing to be printed correctly. I admire how Gelato handles potential hiccups in the printing process, ensuring a positive outcome for you and your customers.
Hello,
We truly appreciate your kind words and support! It's fantastic to hear that you're loving Gelato's user-friendly design tools and efficient order processing. We're committed to providing top-notch customer service and ensuring that your experience with us is smooth and hassle-free. If you ever encounter any issues, know that we're here to address them promptly and make sure the final product meets your expectations.
Thank you for choosing Gelato, and we're excited to continue supporting your business,
Bartosz
Gelato Support Team