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I have to admit that I was a bit reluctant, but it is simple and works wonders.
I miss more products and variations, but for some basic stuff, it is perfect!
Hello,
We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us.
Thank you for your support and for choosing Gelato for your printing needs,
Bartosz
Gelato Support Team
Fast Delivery, Fast Customer Support, Great Products and excellent support. Definitely a recommendation for POD Shops.
Thank you very much for your review! Our team has been happy to support you in your growth so far and we look forward to being there for you 24/7 as you continue to scale your personalized products. Best wishes, Alyssa
The best print on demand app I've used to date. Easy to use, great product choices and terrific 24/7 customer support. Exactly what we needed!
Hi Gage, thanks so much for the review. We're very glad to hear your thoughts on the ease of use, the products and our customer support team - we'll be sure to pass on your feedback! Kind regards, Kyle.
Great products, fast shipping and easy to navigatør in the app and website.
I am a newbie in the print on demand business, and Gelato makes it easy!
Hello,
Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you find our products great, the shipping fast, and our platform easy to navigate. It's fantastic to have you on board, and we're here to support you on your print-on-demand journey. If you ever have any questions or need assistance, feel free to reach out.
Happy printing,
Bartosz
Gelato Support Team
Very good quality prints. Fastest delivery! I switched from another supplier in no time! Great work.
Hello,
We're delighted to hear that you're impressed with the quality of prints and the speedy delivery at Gelato! It's fantastic that the transition from your previous supplier was smooth. If you have any further feedback or questions, feel free to let us know.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
They offer a great service for a good price, couldn't be happier with Gelato. The customer service is also very good.
Hi,
Thank you for your feedback!
We are very glad that you have decided to use Gelato and that you are enjoying our service. I will pass your feedback to our Customer Service team.
Please do not hesitate to reach out if there is anything else we can do to support you.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
New to Print On Demand...and have been very happy with products ordered and delivery has been quick. Enbaled me to add to product range easy.
Hi and thanks for your review. We're happy to be partnering with you as you start offering print on demand products! Feel free to reach us whenever you need support. We're here 24/7. Kind regards, Adeline
Sehr durchdacht und läuft gut ohne viel denken zu müssen.
Danke sehr.
Vielen Dank! Sehr viel Danke!
Hi,
Vielen Dank für das fantastische Feedback! Wir freuen uns zu hören, dass wir durch unsere Integration mit Shopify dazu beitragen können, die Führung Ihres Unternehmens zu vereinfachen.
Unser Ziel ist es, den Prozess so reibungslos wie möglich zu gestalten, und wir freuen uns, dass Sie unsere Automatisierungsfunktionen als vorteilhaft empfunden haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüße,
Kyle
I love this app. and customer service is the best! Very responsive and helpful!The products are quality.
Hi,
Thank you for your kind words! We’re humbled to be able to support your business with our global network of print and logistics partners.
I will be sure to pass your feedback to our customer service team - they will be thrilled to hear it.
Should you have any additional feedback, please feel free to reach out to us again. Thank you for choosing Gelato to support your business!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
EDIT: I must update my original review. I received a call today from Alyssa from Gelato. She was very friendly and attentive to the issues I brought up. We spent a good amount of time on the phone. It never felt like she was just trying to get me to change this review. I felt as though she cared about the issues and wanted as much detail as possible. while I am still frustrated about the experience detailed below. I do believe that the company cares about us. I've never had a company reach out to me to resolve things before. It really was a pleasant experience. I said it in my original review and I'll say it again the products I have received are absolutely beautiful. After the chat I had with Alyssa I can honestly say I would recommend Gelato. They boast 72 hour delivery times. My first order took a week to be printed. and still hasn't arrived after 17 days. Nothing has arrived in 72 hours. it's impossible to get customer service to answer. If they do answer you won't get a follow-up answer after the first answer clearly doesn't even attempt to answer your question. I gave it 2 stars because if you're lucky enough to receive an order the products are very nice. but beware you'll probably have angry customers looking for their orders and you won't get any answers to give to them.
Thank you for your review and thank you again for the feedback you gave us. It helped make Gelato better, and I truly appreciate the collaborative phone call and communications we've had. Our customers' input is such a critical part of building our platform and service.
While this experience was understandably frustrating, we expect that the actions that we have taken will correct the core issues that caused them.
I look forward to working together and helping you grow your business. Our team is here for you 24/7, so please reach out if you ever should need us!
Best wishes,
Alyssa Rivera
Customer Service Director
Gelato