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Usually support responds in a timely manner and sometimes you have to remind them. I got a hold of support 12 days ago with an inquiry and I still have not received a response to my question. I checked in with them 5 days ago and I was told that the matter had been escalated to their technical team. I have not heard back from them since. Seriously considering not using them anymore.
Hi,
Thanks for your feedback and sorry to hear about your disappointment.
I can see that we actually did provide a reply to your specific case on November 11th. Could you please double-check that you actually haven't received it?
The issue you experienced has been resolved by our technical support team. Please let us know if there is anything else we can do to support you at this time.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
Hello,
We’re grateful for your positive rating! If there’s ever anything we can do to help or improve your experience further, please feel free to reach out.
Kind regards,
Bart
Gelato Support Team
Hello,
Thank you for the 5-star rating! We appreciate your support and look forward to continuing to meet your needs.
Best regards,
Andrzej
Gelato Support Team
Hi,
Thank you for the 5-star review! We're happy to hear that Gelato is meeting your expectations. If you ever have questions or need assistance, we’re here to help.
Best regards,
Michal
Gelato Support Team
Hello,
Thank you for your 5-star review! We’re glad to hear that you’re enjoying your experience with Gelato. If you ever have any feedback or need assistance, please don’t hesitate to get in touch—we’re here to support you.
Best regards,
Andrzej
Gelato Support Team
Hello,
We appreciate your 5-star rating! Should you need anything, don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
Hi there,
Thank you for the 5-star rating! We truly appreciate your support and are always here if you need anything.
Best regards,
Bart
Gelato Support Team
Hi there,
Thank you for the 5-star rating! We’re always here to support you and ensure you have a smooth experience with Gelato.
Best regards,
Bart
Gelato Support Team
Hello,
We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out.
Kind regards,
Michal
Gelato Support Team
Hi there,
We really appreciate the 5 stars! If you need any support, we’re just a message away.
Kind regards,
Bart
Gelato Support Team