Omtaler (1 189)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 89 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 4 % av vurderingene er 1 stjerner
25. februar 2025

I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are automatically created - wtf...

The most annoying though is that most of the print products are not great quality. Very thin paper. The calendars are printed on both sides of the paper so that you can see through the pages. The posters are very thin... not great feedback from customers.

We are going to stop using their service, mostly due to annoying customer support that is nor friendly and rather contra productive.

After using it for around 30 days, I would say it is not really worth it. Very high prices, low quality and bad support.

Steel Vintage Bikes
Tyskland
5 måneder bruker appen
Gelato svarte 27. februar 2025

Hello,

Thank you for your feedback. We're sorry to hear about your experience with Gelato. We strive to provide high-quality print-on-demand products and responsive customer support, so it’s disappointing to hear that we didn’t meet your expectations.

Regarding refunds, our policies align with industry standards, and we always aim to find fair resolutions in case of delivery issues. For quality concerns, we work with a global network of partners and continuously monitor production standards to improve our offerings.

We appreciate your time using Gelato and would love to learn more about the challenges you faced. We've reached you directly via email.

Kind regards,

Michal
Gelato Support Team

22. desember 2024

Terrible unacceptable absolute no-go experiences with Gelato, continued!! ‍
Gelato platform / system is full of bugs, nothing works properly, constant hazzles, loss of effort+time!
Processes not well thought out, misleading claims
Dev team does NOT understand how to properly implement features, NO clue how to nail safe test before release
CS (Customer Support) most of times NOT aware of all those bugs their platform has!
CS AND Gelato itself committed to ABSOLUTE NO-GOs, lying & cheating, sadly
=> We switched to a competitor: Smooth, efficient + bug-free service

Lying about Printing Locations = ABSOLUTE NO-GO!!
Gelato claims to print everything in CH, but turned out only posters but NOT T-Shirts/Hoodie etc.
CS even asked "how did you find out" !! Confirming that company obviously cheats, trying to hide what they're lying about

"Product Expansion":
Made to gain time, but requires learning curve, final products contain bugs, actually you loose time!
Instead Gelatos ad claim "scale business", you ruin it with lost repeated efforts, time+money gone!

API:
Functional parts shown online unfinished, NOT WORKING, before CS told us to use it, we run into various bugs , 1st confirmed by 2 separate "junior consultants"
Then "senior implementation manager" gets into the conversation , suddenly claims
"No, there is no bug, we the merchant using their API must apparently NOT follow the API description correctly, NOT understanding the semantics of an API, the failure is on us" !!!!
This let us literally freak out: Change in policy how to communicate with merchants? Blaming on the customer their own bugs/failures?
Senior manager finally admitted ONLY IN CALL that this part of the API is actually not working !! ‍
But only in a call, not admitted in a mail knowing THIS COULD BE LEGALLY HOLDING.
=> Absolute NO-GO!

Suddenly accusing the customer is doing wrong whereas Gelato confirmed the bug before is NOT AT ALL how to interact.
You do NOT accuse your customers for doing wrong in order to avoid having to admit your own bug which has been admitted twice before by your colleagues !!
=> Finally we asked Gelato CS why lying online and not taking this part of the API doku down as it's highly misleading (aka cheating) that this shall work to other merchants as well = no reply !!

"New Personalization Studio":
"Seamless integration" incredibly slow, "DOES TAKE AGES TO LOAD", from 3 to 30 seconds Gelatos asks money for that!!!
Appears to any end customer page is NOT
Renders any product you place on your shop USELESS!
DO NOT USE GELATO!

Summary of hazzle and shame:
NOT ANY TRUST ON GELATO AS A WHOLE COMPANY! Constant hazzles-lies-cheating-bugs, loss of effort+time+money!
Gelato company has the guts to put parts of an API online CLAIMING A FUNCIONALITY while ACTUALLY CHEATING on that, willingly having to know API DOES NOT WORK!! ABSOLUTE NO-GO !!
Gelato company has the guts TO ACCUSE ITS OWN CUSTOMERs that they may not understand the technique, whereas it has been confirmed before that the API HAS BUGS, API DOES NOT WORK!! THREATENING THE CUSTOMER TO AVOID ADMITTING OWN FAILURES is NOT how to behave as a company!! ABSOLUTE NO-GO !!
We lost time again and get annoyed with the Gelato system = not intuitive, not straigt-forward, FULL OF BUGS !!
IMPOSSIBLE TO TRUST GELATO in its total!
Cause they work on fancy videos, fancy claims, fancy ads "scale your business" whereas upper management at CEO&CTO level should know HUGE PROBLEMS WITH SYSTEM, TONS OF PLATFORM BUGS, partially wrong NON-INTUITIVE manner of processes, ALL A HAZZLE. ‍

Just use any other POD provider than Gelato: Stay safe and healthy out there!

happeeeme
Sveits
Over 1 år bruker appen
24. februar 2025

Gelato.com offers a seamless way to print high-quality products globally. The network of local printers ensures fast delivery, reduced carbon footprint, and lower shipping costs. Whether for business or personal projects, Gelato provides exceptional print-on-demand services with excellent customer quality. The platform is user-friendly, integrates with e-commerce stores, and guarantees professional results. A great choice for creatives and entrepreneurs!

Igor Vasiliadis
USA
3 måneder bruker appen
Gelato svarte 26. februar 2025

Hello Igor,

Thank you for your thoughtful review! We’re so glad you’re enjoying the benefits of our global printing network, fast delivery, and seamless integration. We appreciate your support and look forward to continuing to help bring your projects to life!

Best regards,
Bart
Gelato Support Team

14. januar 2025

A warning to my fellow sellers:

Hidden Price Hikes and Broken Trust: Why I'm changing from Gelato

I’ve been a loyal customer of Gelato for several years, but my frustrations with this company have steadily grown, and this latest issue is the final straw.

While Gelato is quick to send emails announcing price reductions, they’ve hidden significant price increases from customers. Both products I sell have undergone significant price increases in a short period of time.

Premium matte paper has increased by over 15% since I last checked in September, and premium frames with premium paper have risen by over 16%. For example, the price of a 70x100 premium frame with premium paper has increased by a staggering €25.43, now priced at €194.91 (in Ireland). Discovering these price hikes only through my own records feels dishonest and unprofessional.

There are also shocking price differences between countries. For example, the exact same 70x100 frame costs €90.82 in Germany, while in the neighbouring Netherlands it is priced at €190.30—almost €100 more for the identical product.

How can such extreme price discrepancies exist, let alone be justified? How are businesses expected to price their products consistently with such wild and unpredictable variations?

This isn’t the only issue. Over the years, I’ve dealt with numerous problems: orders lost in the post, items arriving damaged, and prints of poor quality. As Gelato have grown as a company their service has become gradually worse. This Christmas just gone was a disaster for orders, especially in the US. I had some customers waiting into earlier January for orders they made in late Nov/early Dec.

These ongoing issues combined with their lack of transparency have made it clear I can no longer trust them as a supplier.

For anyone considering Gelato, I’d strongly advise looking elsewhere. I’ve reached the point where I can no longer justify working with a company that treats its customers this way and will be actively looking for a new supplier to take over my orders.

Chamonix Prints
Tyskland
4 måneder bruker appen
Gelato svarte 15. januar 2025

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologise for any frustration caused by unclear pricing and the challenges you’ve experienced with our services. Transparency is very important to us, and we regret that we've let you down in this regard.

We would like to clarify that we have not raised prices overall; in fact, we’ve reduced prices in the majority of locations. However, we understand that pricing differences between regions can be confusing and frustrating, and we have identified improvements we'll make in this regard. While this is influenced by various factors such as local production costs, currency fluctuations, and logistics, we acknowledge the need to improve how we communicate these details.

We’re also sorry to hear about the difficulties you’ve faced with delivery delays and product quality over the years. These issues are not reflective of the standards we strive for, and we’re actively working to address them.

Once again, we apologise for the inconvenience caused and have reached out to you directly to discuss your concerns in more detail and find a way to make things right.

Kind regards,
Kyle
Head of Customer Service

29. januar 2025

nice

Maykol G Studio
USA
3 måneder bruker appen
Gelato svarte 31. januar 2025

Hello,

Thank you for the kind review! It’s great to hear you’re having a smooth experience with our platform. If there's anything else we can assist you with, feel free to reach out.

Best regards,
Bart
Gelato Support Team

18. februar 2025

I have used the app a very short time, but so far it's been a good experience.

trendiestgear
USA
2 måneder bruker appen
Gelato svarte 20. februar 2025

Hello,

Thank you for your review! We're glad to hear you've had a good experience so far. If there's anything we can do to make it even better, just let us know!

Best regards,
Bart
Gelato Support Team

5. januar 2025

super amazing to create your own brand

one100
New Zealand
5 måneder bruker appen
Gelato svarte 7. januar 2025

Hello,

Thank you for your kind feedback! We're glad you’re having a positive experience with Gelato.

If you ever need assistance, we're here to help.

Andrzej
Gelato Support Team

25. desember 2024

gut

MirucsArt
Tyskland
7 måneder bruker appen
Gelato svarte 27. desember 2024

Hallo,

Vielen Dank für Ihre positive Bewertung! Es freut uns, dass Sie zufrieden sind. Wenn Sie weitere Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung.

Mit freundlichen Grüßen,

Michal
Gelato Support Team

23. februar 2025

Super Rapide efficace et de super qualité

Ma boutique
Frankrike
Rundt 2 måneder bruker appen
Gelato svarte 24. februar 2025

Bonjour,

Merci pour votre retour positif. Nous sommes ravis que vous soyez satisfait de la rapidité, de l’efficacité et de la qualité de nos produits. Chez Gelato, nous nous engageons à offrir un service fiable et des impressions de haute qualité. Votre satisfaction est notre priorité. Nous espérons avoir le plaisir de vous accompagner dans vos prochains projets.

Cordialement,

Michal
Gelato Support Team

28. januar 2025

i have now made profit thanks to this app

My Store
Storbritannia
Rundt 2 måneder bruker appen
Gelato svarte 30. januar 2025

Hi there,

That’s fantastic to hear! We’re thrilled that Gelato has contributed to your success. If there’s anything we can do to support your continued growth, let us know!

Kind regards,
Bart
Gelato Support Team