Omtaler (1 094)
Raffiner
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Etter vurdering
Gelato is the fastest and highest quality print partner for art prints I've found. We had some initial issues with API connectivity and Gelato's support team worked hard to resolve them in time for launch. Very happy thus far!
Thank you for your review! We're happy to hear that you were able to launch your store in time and are glad with our support team and quality. You can surely count on us for assistance any time you need us! Kind regards, Adeline
good
Hello Ana,
Thank you for your feedback! We're glad to know you had a positive experience. If you have any specific comments or suggestions, feel free to reach out.
Thanks for choosing Gelato,
Bart
Gelato Support Team
I used this app to help me sell in my store. I really like how it is easy to set up. I find myself making new products everyday. It's that easy
Hi Josh, thanks for your review! We're glad you're enjoying our services and products. Do reach out if you ever need our support. We're here 24/7. Kind regards, Adeline
Truly a new type of provider in shopify has come! Gelato has great direct and quick email support - which was valuable since my main need was printed books with rainforest photos I get in my explorations. I ordered a sample book I made and me and my family WERE IMPRESSED. It was like being in the forest. This is a wip and they are in contact with me about it. I am now looking at their other products. I was surprised about the founder statement - that they are a SOFTWARE company that improves and interfaces with thousands of print providers all over the world. This is awesome. My suggestions is to look closely at other POD's like printify, printful and gooten and get some ideas from their approach. Each has something unique and helpful - like in Printify I can copy a product and then edit into a new one by changing the image - good for a group of similar products! With this i choose a topic - like the pillows now in www.yunque.store - most are a template I copied since most are Hubble telescope images. Did all that in 2-3 hours - 18 new pillow products in the store! As an example for canvas they allow multiple sizes at the same times, and then tell you what sizes is the provided image a good fit. Normally i make 3 canvas sizes, this is one design vs making 3 separate designs for each canvas size. Most POD's have this feature. To finish 5-stars is a low score - your business deserves more!
Hi,
Thank you so much for your kind words - they mean a lot to us!
I have already passed your feedback along to our team to ensure they it is considered for future improvements.
Should you have any additional feedback you would like to share with us, please do not hesitate to reach out.
Looking forward to supporting your business expansion!
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Very good app, order process is fast and easy to use.
Like every app there are prons and cons, after having test them all Gelato is by far the best app.. A lot of new products and updates are coming and I am really excited to keep going in this adventure with them. I can only recommand this app. Try it before judging it.
Hi,
Thank you so much for the great review and for the feedback.
Looking forward to working with you with new exciting products and features to support your business expansion.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
So happy with Gelato. The team goes above and beyond to take care of our business. Working with Laura, our Customer Success Manager, has really helped with planning campaigns and ensuring our needs and our customer's needs will be met. Laura is amazing...she checks in, answers emails promptly and has really helped us build our business. Gelato is great! Awe highly recommend them.
Hi, thanks for your review. We're so grateful for partners like you. Our Customer Success and Support teams are here to help in any way we can. You can count on us 24/7. Kind regards, Adeline
Gelato m'a permis de trouver ce que je ne parvenais pas à trouver avec d'autres applications d'impression à la demande de posters. Je livre à l'international et j'avais des difficultés à trouver une appli qui gère les cm et les pouces et qui puisse livrer dans le monde sans que les frais de port soient exorbitants comme c'est souvent le cas. J'ai trouvé cela avec Gelato. La qualité de leurs produits est vraiment excellente et j'apprécie autant le mat 200g que le semi gloss 200g. Du bon travail à des prix très très corrects. La livraison tient ses promesses et pour tester, je me suis fais livrer ce que je souhaite pour mes clients. 5 jours de la commande à la livraison au domicile... Au top. Une dernière remarque quant à l'assistance. Je n'en ai jamais connu d'aussi prévenante et rapide. Un immense merci à Achille qui m'a accompagné durant l'installation et les tests, merci pour sa réactivité et sa patience. Bref, j'ai mis du temps à trouver cette application et ce service d'impression et je ne suis pas prêt d'en changer... 5 Etoiles bien méritées et si je pouvais j'en ajouterai 5 de plus.
***FRENCH (TRANSLATION IN ENGLISH BELOW)***
Bonjour,
Vos paroles nous rendent très fiers et humbles. Nous sommes heureux que vous ayez décidé d’utiliser Gelato pour votre entreprise.
Je voudrais également vous remercier personnellement pour vos aimables paroles. Vos commentaires réguliers au cours des derniers jours ont été extrêmement importants pour mieux développer notre application et nos services.
N’hésitez pas à nous contacter s’il y a autre chose avec laquelle nous pouvons vous aider.
Merci!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
***ENGLISH***
Hi,
Your words make us very proud and humbled. We are glad you have decided to use Gelato to support your business.
I would also like to thank you personally for the kind words. Your continuous feedback during the past days has been incredibly important to develop our app and services even more.
Please do not hesitate to get in touch if there is anything else we can support you with.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Great wo - love your program.
Hello,
Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you even need assistance.
Kind regards,
Bart
Gelato Support Team
Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD
Hi there,
Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round!
Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything.
Kind regards,
Kyle
As a new business owner I have used Gelato to populate my store with a variety of items. I am very satisfied with the product offering, and ease of use that they provide when designing a new product for my store.
Hi, thank you for your review! We’re happy to know you are pleased with the products we are offering and our integration. Thank you so much for the support. Our team is here for you 24/7 if you need us. Kind regards, Adeline