Omtaler (713)
Raffiner
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Etter vurdering
I'm just learning the ropes, so I appreciate the ease of navigating through the site.
Hi,
Thank you for your positive feedback! We're delighted to hear that you find our platform easy to navigate, especially as you're just starting out. We strive to provide a user-friendly experience for all our customers, regardless of their level of expertise. If you ever have any questions or need assistance along the way, please don't hesitate to reach out to us. We're here to support you on your journey!
Warm regards,
Michal
Gelato Support Team
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.
Hi there,
We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately.
Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned.
Thank you again for this feedback, as it provides us the opportunity to grow and improve.
Best regards,
Kyle
Head of Customer Service
Easy to use with Shopify and easy to set up products.
Hi,
Thank you for your positive review. We're pleased to hear that you find our app easy to use with Shopify and that setting up products has been straightforward. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Michal
Gelato Support Team
The most user friendly and practical tool to create Print On Demand phone cases. Incredibly intuitive and extremely useful in producing high quality products in a few short steps.
Hello,
Thank you for your feedback! We're happy to hear Gelato makes it easy for you to create high-quality phone cases. If you ever need assistance or have more feedback, just let us know.
We're here to help,
Bart
Gelato Support Team
Gelato is one of the best P.O.D companies out there. Every time I contact customer service, I receive a thorough and quick response. I feel valued as a customer. Their products are high quality. 5 stars from me
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear about the excellent support you've received from our team and your satisfaction with the quality of our products. Ensuring our customers feel valued and content is our top priority. If you ever have more feedback or need assistance, please don't hesitate to reach out.
We appreciate your support!
Bart
Gelato Support Team
it will help me grow my brand
Hi,
Thank you for your positive review. We're delighted to hear that Gelato is contributing to the growth of your brand. Supporting our users in achieving their business goals is our top priority, and we're glad to be a part of your journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
Superb print on demand company.
Top quality products and print quality.
Gelato have transformed my business.
Hi,
Thank you for your positive review and for choosing Gelato for your print-on-demand needs. We're glad to hear that you're satisfied with the top quality products and print quality we offer. It's great to know that Gelato has made a positive impact on your business. If you ever have any questions or need assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
I am loving the simplicity of this app so far. I am in the middle of bringing all my designs to the Gelato platform and do a relaunch, and I am really enjoying working with it. Lets go Lets go :) :)
Hi there,
Thank you for sharing your feedback! It's great to hear that you find our platform user-friendly and simple to use - we're glad to be able to support your business.
If you ever have any questions, please don't hesitate to reach out, we're available 24/7 to help you make the most of your experience.
Kind regards,
Kyle
So far so good I like how it's all put together and easy to work with
Hello,
We're delighted to hear that you're finding Gelato easy to work with! Our goal is to provide a seamless experience for our users, and it's great to know that you're enjoying the platform. If you have any questions or need assistance as you continue using Gelato, please don't hesitate to reach out.
Best regards,
Bart
Gelato Support Team
I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.
Hi,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about the technical issues you've experienced. I have checked that we are already in contact and this issue is being investigated with our technical team. We will keep you posted directly for updates. We strive to ensure that our customers receive the best possible experience. If there is anything else we can make your experience 5-star, please let us know.
Best regards,
Michal
Gelato Support Team