Gelato: Print on Demand , 642 vurderinger
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I am updating my review. Gelato reached out to me and addressed my concerns. Company staff called and worked with me. Two of the issues have been resolved and the third is well on its way to a solution. If you are looking for a company to quickly address and fix issues, I recommend Gelato.
Thank you for your feedback and for being open to re-evaluating the rating. We are glad we were able to clarify the issues quickly. We are here to support and ensure that your store becomes a success - please continue to share your feedback and we will continue to improve the service for everyone. Best, Achille
Integration is not automatic when customers make an order in my store.
Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields.
Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken.
Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal.
Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process.
Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses.
We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage.
We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal.
We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team.
Thank you for choosing Gelato for your business, and we look forward to serving you better in the future,
Bartosz
Gelato Support Team
I've been waiting for their technical team to help me with an issue for over a week and I'm constantly being told my request is being escalated. Good to know where their priorities lie.
Hi
First of all I am sorry for not providing a faster public response. We have tried to come in contact with you but without success.
Our technical team has worked intensively and have now provided a solution for your issue. The detailed information was sent directly to you.
Our team and I are available anytime to provide immediate assistance if you need any further support.
Regards,
Pradeep
Head of Customer Success
I was working for 4 hours on a calendar, page crashed, all work was gone. Nothing was saved on this app, not even early stages development of this calendar, all my work for nothing. Does it mean that you need to work on everything and only during one session, then publish it on your store in order to view and edit it again??? Or maybe, i did not reach that point... any clarification about that? I did not dare creating any other product after this.
Hi,
Firstly, we are very sorry to hear that you have had this experience. I can understand how frustrating this must be.
Your feedback is valid and very insightful for us. Our development team is looking to see how we can implement features with our editor to improve this experience for you and all our customers. We have reached out to you by email and shared possibilities to upload PDF, or save the designs in the editor. We are awaiting your response. Know that you can reply to us via email or call anytime.
Thank you again for your feedback and we look forward to the opportunity to turn your experience into a positive one.
Regards,
Monika
Gelato Support
Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store.
What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello,
My name is Bartosz, and I'm the Escalations Manager at Gelato.
We're sorry to hear you've faced an inconvenience while using the app.
I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply.
Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7.
We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you.
Thank you,
Bartosz
Gelato Support Team
Had this app for about 5 mins. Contacted chat to ask a very very simple question of which i was told they can not disclose this information. My question was Where is Australia are you located or what city are you shipping from? Pretty straight forward question! I wouldn't trust 'Gelato' as they seem very secretive and not helpful at all. Would hate to know if you were trying to track an order or something alike, the probably wouldn't 'disclose' the information. I'll take my business elsewhere and better yet keep on printing myself.
Hi,
To begin, I apologize for the unhelpful answer you received when you asked about the print locations. In the day since this occurred, we have worked with our team member to be able to provide a clearer response to this in the future, and I sent you the pertinent location via email. Every customer who orders is able to track their order from the start location to the final destination.
I reached out to you yesterday as we wanted to work to deliver your customer's package free of charge by the holiday, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I'll be happy to answer any questions you have.
Best wishes,
Alyssa Rivera
Customer Success Director
I cant see their full products listing. I am sorry. I am deleting this app :( one of worst apps.....
Hi
Great to the point, transparent feedback. This feature will be launched very early 2021! Thank you for the feedback - we always love customer input!
All the best,
Styrbjörn
Head of Product for Gelato API / Integrations
I used several print on demand apps before I settled with Gelato. Gelato was so easy to use and was helpful to know that they have printing partners in so many countries around the world. This was the game changer for me because that allows my customers to receive shipments quicker. Customer service is also on point, quick and available. One thing I would like to suggest is to get larger sizing beyond 3XL. Looking forward to a long relationship with Gelato!
Hi, thanks for your review! It's great we're helping to improve your business by allowing your customers to receive their orders sooner. Our support team is here 24/7 to assist with anything -- we're here for you! Kind regards, Adeline
I really enjoy Gelato's integration with Shopify. It make it really easy to manage the business with:
- automated fulfillments which can be configured to fulfil after x hours and has an option for manual fulfilments
- automatically sends updates on order to customers (e.g. shipping info)
- the ease of importing and syncing products with shopify One thing I'd recommend they improve is the quality of their mockups. On Gelato, they look alright, but when imported into shopify, they are something not as clear especially when zoomed in.
Hi, thanks for your review!
We're glad to hear you're satisfied with the integration.
Thank you also for your feedback and suggestions.
We're currently working on improving quality of mockups, and introducing more options is on our roadmap.
In case you need anything from us, we're available 24/7.
Kind regards, Bartosz
Usually support responds in a timely manner and sometimes you have to remind them. I got a hold of support 12 days ago with an inquiry and I still have not received a response to my question. I checked in with them 5 days ago and I was told that the matter had been escalated to their technical team. I have not heard back from them since. Seriously considering not using them anymore.
Hi,
Thanks for your feedback and sorry to hear about your disappointment.
I can see that we actually did provide a reply to your specific case on November 11th. Could you please double-check that you actually haven't received it?
The issue you experienced has been resolved by our technical support team. Please let us know if there is anything else we can do to support you at this time.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato