Omtaler (1 095)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 89 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
7. mars 2022

Absolutely amazing service! They print and ship out orders incredibly fast on a high-quality selection of products worldwide. Also, their team really cares about your success and will schedule a team meeting with you to plan out business goals and help you strategize your growth. Highly recommend!

Wolf & Bear
USA
Nesten 2 år bruker appen
Gelato svarte 8. mars 2022

Hi, thanks for your review. Great to hear that you enjoy our selection and speed! Our support and success team are here for your 24/7 as you continue to grow and scale your business. Kind regards, Adeline

9. november 2020

Gelato has a very helpful staff, fast shipping, great quality. In two words: reliable printing partner!

Print Steve
USA
Nesten 2 år bruker appen
Gelato svarte 9. november 2020

Hi,

Thank you so much for the great feedback!

Looking forward to supporting your business growth in the future.

Best regards,

Achille Mileto
Head of Customer Advocacy
Gelato

13. april 2022

Someone responded to my question in a timely manner and my problem was resolve. It was a pretty easy and seamless process.

ScriptCups
USA
Nesten 2 år bruker appen
Gelato svarte 14. april 2022

Hi, thanks for your review! We're always happy to assist in any way possible and are here for you 24/7. You can count on us. Kind regards, Adeline

21. oktober 2022

So far so good. Still early but lots of flexible helpful options and much still to explore. Have placed first order to monitor fulfilment process. Again, so far so good.

Witch of Scots
Storbritannia
Nesten 2 år bruker appen
Gelato svarte 21. oktober 2022

Hello, thank you for the review. We're glad to hear you enjoy Gelato so far, and we hope you will enjoy even more after you'll get familiar with all the features and capabilities! In case you'd need help, we're available 24/7. Thanks, Bartosz

Redigert 8. desember 2020

First of all, this is not a paid review. It will probably sound like that, but rest assure I'm just a satisfied customer. Since a lot of reviewers here seem a little quick on the negative, I thought I balance that out with a little more indepth good experience. I been using one of Gelatos competitors for 2 years, and been super happy. Everything have worked out fine, and it was easy to use. Never had any returns, which means the customers was satisfied with the products. So I really wasn’t searching for a new provider, but the customers have had been waiting longer and longer for their orders. Sometimes up to 2-3 weeks. I know it’s challenging times, but it’s another problem nevertheless. One day someone asked me if I used ”Gelato”, a name that never came up in my research when I was looking to find a fulfillment partner the first time. Of course I looked them up, just out of curiosity. And since I’ve begun having some issues with long shipping times, I immediately fell for their "Local shipping, worldwide” USP. Since I really had nothing to lose, I gave them I try. Without disconnecting the fulfillement partner I already had, of course. A couple of hours after I signed up, I got a standard ”welcome letter”. Which was nice, but since there was one thing missing in Gelato I really liked in my current provider (A library of my files) I decided to answer that bot-mail and tell them that. To my surprise, I got an answer after just a couple of minutes. They told me this was under development, and will be on Gelato soon. But until then he presented a personal work-around that would solve my ”problem”. And it definitely did. After that, I’ve continued to send them my personal thoughts on my experience, and they kept on delivering superb answers and solutions to each of my questions. Now I have, together with them, created a tailored solution that works almost perfect for my needs, and way better than it did at the competitor before. The better pricing is really just a bonus, to have the customers receive their products within a couple of days is amazing. I´m superhappy I took a chance.

Andy Okay
Sverige
Over 1 år bruker appen
Gelato svarte 9. desember 2020

Amazing and humbling read for the whole Gelato-team!
It is super helpful when you send us this feedback but also keep sending us your requests to take us to the next level.
We are here to serve you and ensure that your store becomes a success - together we will push this service forward.
Thank you again!

9. juni 2021

Really enjoying working with Gelato. We made the switch in Jan this year having used Printful for a year previously and have been very happy with the move. Speed of service is great and printing in local countries post brexit is a real plus for us! Customer service and account management has been excellent

Hattie & Hugo
Storbritannia
Over 1 år bruker appen
Gelato svarte 9. juni 2021

Thanks for your review! We're glad to hear that you are satisfied with our services and Customer Support team - I'll pass your feedback to our agents.

When it comes to local production, in 2021 so far, we have launched local production in 2 more countries and added more than 20 new print partners to our network.

Feel free to contact us if you need support or if you'd like to share any additional feedback.

Best,
Achille

19. mai 2022

Finally a product that claims to be "an integration", which is a REAL integration: you don't have to go crazy with the worry of double-checking everything every time you load a product. You just load it up and ... Forget it: it's ready to go. For us it was hilarious to use Gelato: I contacted customer support not to ask them for guidance and support (the knowledge base is complete on this) but every time to get confirmation on things like "Is it REALLY enough to do such simple operations? here? Really really? " Using Gelato makes us feel like children in the land of toys every time.

Oukside
Italia
Over 1 år bruker appen
Gelato svarte 20. mai 2022

Hi and thanks for your review! We're happy to hear that our integration makes things easier than expected so you can focus on your business. If you require help or have any questions, our support team is here 24/7 to support you. Kind regards, Adeline

Redigert 3. august 2023

Update Update...
Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been.

I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable.

The Pricing is good, and in most/many cases better than competion.

The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good.

What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can.

And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again?
Again, it does seem they do want to learn from there mistakes and make it right and better.
----------------------------------------------------------------------------

Once good but not now!!
where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay
When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really)
and Gelato seemed okay on there prices and did offer an okay product range.
The first orders I had, no issues, thoug not the fastest shipping.
Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all
And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing.
You should for sure look into some of your printers, alot of them are NOT up to standard.
The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support
Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end.
I can sadly NOT at all recommend Gelato in current state
I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company)

Citatshirts.dk
Danmark
Over 1 år bruker appen
Gelato svarte 12. desember 2022

Hi John,

We are truly sorry for the experience you've had with us - this is definitely not up to the standards which we strive for. We'd also like to thank you for providing us with this feedback, and helping us to improve our services moving forward.

We hope that the steps we've shared on the call and via email highlight the importance we have given this, and shows why this won't be repeated. We'd love to have the opportunity to again provide you with a 5-star experience moving forward.

Best regards,
Kyle
Customer Service Manager

Redigert 10. juli 2021

I always believe a business should be judged on how it handles and resolves problems and not just on it's products. A company that is willing to go the extra mile, adapt and be willing to admit to a customer that it needs time to resolve an issue, is in my books a company that I will gladly do business with.
I had a technical issue with one of Gelatos services and one that could have potentially hurt my business. The Gelato support team were fantastic in recognising this, acting immediately and going as far as to contact me on a weekend to discuss how they were fixing the problem and what they were willing to do to not only help me but ensure my business's reputation was not negatively affected. From the agents on the live chat right up to the senior management that contacted me, I am extremely grateful for the exceptional level of professionalism you showed me and also impressed with how you went about handling this technical fault. I can with confidence, and certainly will, recommend Gelato to anyone looking for a printing business. I will also add this, that should somehow you reach a problem or find a fault, contact customer support and know that they are literally doing their best to rectify it for you.
Thanks once again.

Hunt Africa Shop
Sør-Afrika
Over 1 år bruker appen
Gelato svarte 12. juli 2021

Thank you for your feedback! We are glad we were able to solve your issue quickly. We are always here to support you and help you grow your store. Looking forward to receiving more feedback from you so that we can continue to improve the service for everyone. Best, Achille

13. april 2023

Estoy encantada con Gelato. Se nota el trabajo que hay detrás para proporcionarnos herramientas que nos faciliten la tarea y que los creadores / diseñadores podamos estar más centrados en la parte creativa de nuestro trabajo. Es genial también poder acudir a expertos que te ayudan con cualquier duda que tengas. ¡Lo recomiendo muchísimo!

Lena Mayo
Spania
Over 1 år bruker appen
Gelato svarte 13. april 2023

Hola,

Nos complace mucho saber que estás disfrutando de Gelato y que nuestras herramientas están facilitando tu trabajo creativo. Nuestro equipo trabaja arduamente para brindar un servicio excepcional y para ayudar a nuestros clientes en todo lo que necesiten.

¡Gracias por recomendar Gelato! Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en contactarnos,
Bartosz