Omtaler (1 040)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 89 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 3 % av vurderingene er 1 stjerner
Redigert 4. august 2023

I would like to say thank you to gelato manager Kyle for helping me deal with a few issues I was having in the beginning. He reached out to me and went above and beyond to resolve the problems I were having as a first time customer. Even with a few hiccups I &felt the genuine care and I truly appreciate taking the time out and helping me have a better experience. So, I needed to change my past review from last time.

I chose this site because of the great reviews, the products, and especially the neck label layout for their T-shirts. I’ve been looking for a company that I could be comfortable working with and I believe that this maybe the best choice. My shirts arrived in a timely fashion and they came out great! Can’t wait for my next batch to arrive. I’m satisfied. My only suggestion is that the customer service team gets better with understanding and knowing how to resolve issues better. Overall, I think this is a good start for your business.

She Speaks Power Boutique 2.0
USA
9 måneder bruker appen
Gelato svarte 26. juli 2023

Hi there,

We are truly sorry for your first experience with Gelato - this is definitely not up to the standards which we aim for.

I've sent you an update via email with all the actions we have taken to fix the situation, and allow you to proceed as expected - I really hope this shows the seriousness of how we view this. If there's anything outstanding please let us know and we'll follow up immediately.

Thank you for providing us with this feedback, which helps us to learn and improve our services to better serve you, and all our customers.

Best regards,
Kyle
Customer Service Manager

14. mai 2023

Very good app. Great selection of tools and setting for beginners and professionals. I would like to see more free mockup templates in the future.

TheCustomAvenue
Canada
9 måneder bruker appen
Gelato svarte 15. mai 2023

Hello,

Thank you for your feedback! We're glad to hear that you find Gelato to be a very good app with a great selection of tools and settings. We're continuously working to improve and expand our offerings, and your input is valuable to us. We appreciate your suggestion regarding free mockup templates, and we'll take it into consideration as we continue to enhance our platform. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to support you on your creative journey.

Thank you for being a part of Gelato,
Bartosz
Gelato Support Team

25. oktober 2022

LOVE IT! Amazing printing company with great customer support. I have been able to grow and scale my business with their help.

Vintaprints
USA
9 måneder bruker appen
Gelato svarte 25. oktober 2022

Hello, thank you for the review. We're glad to hear you enjoy Gelato so far, and we're looking forward to see your business growing! In case you'd need help, we're available 24/7. Thanks, Bartosz

17. november 2021

I've been using this app to sell art prints and have been really enjoying it. The decentralized production model is something that I really love both from a cost/time savings standpoint but also it is so much better for the environment. The paper prints have always been fantastic, but I have had quite a few hiccups with metal prints along the way (my first order was a metal print and they sent me someone else's piece, the replacement had holes cut in it for acrylic prints. And a third order more recently had no mounts included). Each one was fully refunded and replaced very quickly, and my customers have so far had no problems like this whatsoever after a year of selling on here. TLDR: The idea behind this app is fantastic, the products are great, there may be a few hiccups but so far it has definitely been worthwhile.

CalebGannon
USA
9 måneder bruker appen
Gelato svarte 18. november 2021

Hi Caleb, thank you for reviewing and for choosing Gelato to support your business! We’re happy to hear that our team was able to resolve any reported issues quickly for you. We are always working to improve and will continue supporting you 24/7 as you grow your business. Kind regards, Adeline

1. april 2022

In my opinion the best POD! The shipping time (in germany) is amazing! I just had some problems with some orders, but the support chat just fixed them really fast. Keep going guys, you're doing a great job :)

kamuprints
Tyskland
9 måneder bruker appen
Gelato svarte 4. april 2022

Hi! Thanks for your review, we're motivated to keep supporting you by providing quality service and fast delivery. You can certainly count on us for support 24/7. Kind regards, Adeline

6. januar 2021

First sale shipped after 24h of processing, mindblowing fast ! Amazing app for product customization etc... Just some few things to improve regarding the with/without frames for posters but overall this is a wonderful app !! The support is also amazing, don't hesitate to contact them ! Highly recommend.

Lines & Lines
Frankrike
8 måneder bruker appen
Gelato svarte 6. januar 2021

Hi,

Thank you for the great feedback! We are very glad to hear that you are satisfied with our app, the shipping speed and customer support. I will definitely pass your feedback on to the relevant teams.

Let us know if you have any additional feedback or if there is anything else we can do to further support you and your business.

Best regards,

Achille Mileto
Head of Customer Advocacy
Gelato

Redigert 9. februar 2023

Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part.

A few things that would make these 5 stars shine even brighter would be:

The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this.

Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality.

The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this,
but in any case it's trust building and should be possible.

A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email).

Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration.

Cheers

Von Streg
Danmark
8 måneder bruker appen
Gelato svarte 16. februar 2023

HI Von Streg,

We're very glad to hear you're thrilled with our customer support, and the user interface!

Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas.

Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here:
https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads-

It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7.

Best regards,
Kyle

20. april 2023

It was very easy to connect Gelato to Shopify and create products. Each product I created connected to my store within a couple seconds (even when I updated them). So far, I love the user experience. Gelato makes it simple for me to design products with the logos I have made for my brand.

ZENRequiem
USA
8 måneder bruker appen
Gelato svarte 21. april 2023

Hello,

Thank you for your positive feedback! We're glad to hear that our integration with Shopify is seamless and that you're enjoying the user experience. Our goal is to make it as easy as possible for you to create high-quality products with your own designs. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.

Thank you,
Bartosz
Gelato Support Team

26. april 2022

Gelato uses a simple interface, offers a decent variety of products, and the integration is pretty seamless.

Brimbury
USA
7 måneder bruker appen
Gelato svarte 27. april 2022

Hi, thanks for your review! It's great you are enjoying our products and integration. Know that we're here 24/7 to support you. Kind regards, Adeline

9. april 2022

I've used this Gelato in the past and am blown away with the friendly AND fast support. I still can't understand why competitors of Gelato are so highly praised while Gelato is around. They absolutely rock it. Only things I wished they would improve on: A broader selection of products and the ability to offer personalised packaging. But besides that, amazing!

HuisdierPortret.be
Belgia
7 måneder bruker appen
Gelato svarte 11. april 2022

Many thanks for your review. We're forwarding your comments to the rest of the team! We're always here to help 24/7 with any questions you may have. You'll also be pleased to know that we have ambitious plans to improve our product offrings and will be exploring personalized packaging in the future! We're looking forward to growing your business with you. Kind regards, Adeline