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Etter vurdering
First sale shipped after 24h of processing, mindblowing fast ! Amazing app for product customization etc... Just some few things to improve regarding the with/without frames for posters but overall this is a wonderful app !! The support is also amazing, don't hesitate to contact them ! Highly recommend.
Hi,
Thank you for the great feedback! We are very glad to hear that you are satisfied with our app, the shipping speed and customer support. I will definitely pass your feedback on to the relevant teams.
Let us know if you have any additional feedback or if there is anything else we can do to further support you and your business.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part.
A few things that would make these 5 stars shine even brighter would be:
The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this.
Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality.
The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this,
but in any case it's trust building and should be possible.
A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email).
Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration.
Cheers
HI Von Streg,
We're very glad to hear you're thrilled with our customer support, and the user interface!
Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas.
Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here:
https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads-
It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7.
Best regards,
Kyle
It was very easy to connect Gelato to Shopify and create products. Each product I created connected to my store within a couple seconds (even when I updated them). So far, I love the user experience. Gelato makes it simple for me to design products with the logos I have made for my brand.
Hello,
Thank you for your positive feedback! We're glad to hear that our integration with Shopify is seamless and that you're enjoying the user experience. Our goal is to make it as easy as possible for you to create high-quality products with your own designs. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.
Thank you,
Bartosz
Gelato Support Team
Gelato is already my wall art supplier.
I'm now in the process of moving all garments and most homewares from Printful to Gelato.
The expand product feature is easy to use. I could suggest a few edits to make it easier.
Hello,
We're honored to be your favorite among the POD platforms! If there's anything specific you appreciate about Gelato or if you have any suggestions for improvement, we'd love to hear more.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
Gelato uses a simple interface, offers a decent variety of products, and the integration is pretty seamless.
Hi, thanks for your review! It's great you are enjoying our products and integration. Know that we're here 24/7 to support you. Kind regards, Adeline
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Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
I've used this Gelato in the past and am blown away with the friendly AND fast support. I still can't understand why competitors of Gelato are so highly praised while Gelato is around. They absolutely rock it. Only things I wished they would improve on: A broader selection of products and the ability to offer personalised packaging. But besides that, amazing!
Many thanks for your review. We're forwarding your comments to the rest of the team! We're always here to help 24/7 with any questions you may have. You'll also be pleased to know that we have ambitious plans to improve our product offrings and will be exploring personalized packaging in the future! We're looking forward to growing your business with you. Kind regards, Adeline
I use this app for my art prints online shop. I'm very happy with it. The quality and printing process is very satisfying. They also have excellent customer support and easy refund policy. Fast delivery and variety of products is superb! If you are an artist and want to sell prints of your artwork, Gelato is your app.
Hi, thanks for the review. It's great to hear that you're very satisfied with the whole experience, from product selection to delivery! If you require help or have any questions, our support team is here 24/7 for you. Kind regards, Kyle.
So far so good! I'm looking forward to getting some orders for my new e-commerce store!
Hello,
That's fantastic to hear! We're thrilled to be a part of your e-commerce journey. If you have any questions, need assistance, or want to share your successes along the way, feel free to reach out. Wishing you the best of luck with your new store, and we hope it brings you plenty of orders and success! If there's anything we can do to enhance your experience, let us know.
Happy selling,
Bartosz
Gelato Support Team
I am really amazed with how good Gelato's support is. Fast responses and all of the problems our store had until now were solved in a matter of hours/days. I would not choose to work with any other Print on Demand platform.
Hi, thank you so much for your review! We're so happy to be here to support you any time you need us while you continue to grow your business. You can count on us! Kind regards, Adeline