Omtaler (942)
Raffiner
-
Etter vurdering
Ottima, sincronizzazione. Per ora non ho avuto problemi. Facilità d'uso dopo aver visto i video tutorial.
Ciao! Grazie per la tua recensione! Siamo felici di sapere che il nostro centro di assistenza e integrazione funziona bene. Se hai bisogno di aiuto o hai domande, il nostro team di supporto è sempre qui per supportarti. Cordiali saluti, Kyle
Very happy with Gelato. Customer support is great and the website (hub) is easy to use. I would like the mock-ups to have a bit more variety. But I am currently using other services for this :)
Hello and thank you for your review. We're thrilled to hear that you are enjoying our platform and support. Do know that we are working to provide more mock-ups for our customers in the near future. We're always here 24/7 whenever you need help! Kind regards, Adeline
Gelato was able to help me in starting a new clothing company with ease. It is fast easy and efficient. They're quality of their print is great and so is the shirt quality. Their fulfillment time is great and it keeps customers happy.
Hello there,
Thank you so much for taking the time to share your positive experience with our integration!
We're happy to hear that we could assist you in launching your new clothing company smoothly. Our team takes pride in providing a fast, easy, and efficient platform for our customers.
We're delighted that you're satisfied with the quality of our prints and shirts. Ensuring top-notch quality is a priority for us.
If you ever need any assistance or have further feedback, please don't hesitate to reach out to us. Thank you again for choosing Gelato!
Kind regards,
Michal
Gelato Support Team
App claims to do 3 day shipping but in reality fulfillment in Canada takes a week and often item doesn't arrive for 1.5 to 2 weeks. Editing products if you make a mistake is difficult, have to start over from scratch and cannot delete the incorrect item just have to select "ignore" which means you then have duplicates of the item visible in Gelato. Customer service only by email now (Previously would have live chat). No phone numbers if you run into an issue takes them an day to email you back. Had to pull tote bags from my store because quality was so bad. I Don't recommend this app.
Hi,
To start with, we were saddened to read about the frustration you've had getting started with on-demand fulfillment. Our team is here to clarify how certain processes work on our platform to avoid these delays in the future, and hope that in doing so, you will give us the opportunity to re-earn your trust.
We are glad to see that you did find our Live Chat support after posting this - available 24/7 here: https://apisupport.gelato.com/hc/en-us/articles/360017261160-How-do-I-contact-Gelato- - and that we were able to begin to work together to get your clients their orders.
As was clarified on the chat, the long delivery time was due to a misunderstanding on connecting your products via your Shopify store, which meant Gelato never received your order. We have shared information on how to correctly connect products so that Gelato will receive them for fulfillment, are happy to walk through it on a video call so we can make sure all your products are now correctly connected.
Our team has coordinated directly with our partners to produce the orders right away and will expedite delivery to your customers at no cost to you.
We understand that we could make it clearer to ignore products and avoid these misunderstandings. Our engineering team is using your feedback to improve this part of the platform.
We also appreciate the feedback on our tote bags. As we mentioned in our messages to you, we will be launching a wide range of tote bags in the next few weeks. We would be happy to work with you to find a tote bag that meets your needs.
We've reached out to you on the phone but weren’t able to connect yet. We have shared our direct contact information to discuss your feedback and the growth of your store in more detail - please feel free to reach out anytime.
We are striving to improve our service every day, and I hope you'll give us the chance to earn your trust again.
Best,
Alyssa Rivera
Customer Service Director
Gelato
veryyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy good and useful 10/10
Hello,
Thank you for sharing your positive feedback about Gelato!
We are glad to hear that you find our service very good and useful, and we appreciate your enthusiasm.
If you have any further feedback or suggestions for us, please feel free to share them. We are always striving to improve our service and provide the best experience possible for our users.
Thank you,
Bartosz
Gelato Support Team
EVERYTHING IS NICE! Especially the Customer Support!
Hi,
Thank you for your review.
I'm so glad to hear that you had a great experience with Gelato. The team at Gelato takes pride in providing excellent customer support, so it's wonderful that you found them to be helpful. We always go above and beyond to assist our customers. If there's anything else you need assistance with, feel free to ask.
Best regards,
Michal
Gelato Support Team
I LOVE IT!
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
Fácil de trabalhar. Muito intuitivo e com muitas opções
Ficamos felizes em saber que você acha o Gelato fácil de trabalhar e intuitivo, com muitas opções. Nossa plataforma é projetada para ser amigável e oferecer uma variedade de recursos para atender às suas necessidades de impressão sob demanda. Se tiver mais alguma dúvida ou precisar de assistência, estamos aqui para ajudar. Obrigado por escolher o Gelato!
love the service and the ease of use. Product arrived on time - perfect - could not be happier. Great stuff !!
Hi, thanks for your review! We're glad you're happy with our platform and speed. Feel free to reach out to our team anytime you need support! Kind regards, Adeline
Very impressed so far. We have integrated Gelato with our Shopify store and the process was straight forward. Uploading products is very easy and quick. We've worked with all the well known print on demand providers including Printful, Printify, Inkthreadable etc. and they all have their strengths. However we really like everything we've read and researched regarding Gelato and are confident of their capabilities. We have also tried some sample products, which we were very pleased with.
Hi,
Thank you for choosing Gelato as your print on demand partner!
We are constantly launching new products (tote bags just came in) and new local production markets (Greece and Malaysia were just added to our network) to support you and your business with a solution that is faster, smarter, and greener.
Let us know if you have any additional feedback. Looking forward to supporting your business!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato