Omtaler (1 089)
Raffiner
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Etter vurdering
I had a problem with one of the products (product damaged) in my order and they took action quickly to credit or refund that order. The Gelato team informed me of the next steps to follow when I encounter a futur issue which is really clear. My problem is the refund was made only on a Gelato wallet which only allows you to use it in a futur order in their store.
Regards
Olivier
Hello,
It's great to hear that Gelato is working well for your art print business! The team at Gelato is constantly working to improve the platform and user experience, so it's good to know that you have noticed these updates. If you have any feedback or suggestions on how they can continue to improve the platform for you and other users, feel free to reach out to our support team.
Thank you for sharing your positive experience,
Bartosz
Gelato Support Team
I have been using this app for a month now and I have no complaints, never lets me down and performs as described.
Hi, thanks for your review. We're glad to hear that Gelato is working as expected for you, and we look forward to continuing with you into the future. In case you need anything from us, we're available 24/7. Kind regards, Kyle
Easy to use, plenty of online support.
Hello, thank you for the review.
We're glad to hear you find Gelato easy to use!
This article should help you with the sizes: https://apisupport.gelato.com/hc/en-us/articles/360017726419-Can-I-add-a-new-variant-to-an-existing-product-in-Shopify-.
In case you'd need any further assistance, out Agents are available via live chat 24/7, and will walk you though the process step by step.
Thanks,
Bartosz
They have a really good team, from customer service to technical department and everyone is very helpful. Products are high quality and as far as i experienced until now is they are keep developing new solutions, new products.
Hi,
Thank you for the extremely energizing feedback! I will pass it on to the relevant teams.
Please don't hesitate to reach out to us if there is anything else we can do to support you.
Looking forward to a long-term collaboration!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Excellent app. I've been using this app for almost 2 years and have had one issue with setting up the bill payment of which was resolved immediately. For now I only use the wall art as they offer the upscale print options I was looking for, like acrylic glass, brush aluminum print, and more. The prints always turn out beautifully and delivery timing is every better.
Hi, thanks for your review and for using our app! We're honored that we're your service of choice for your wall art products. Do let us know anytime you need help, we're always here for you 24/7. Kind regards, Adeline
Printing and dispatching orders became so much simpler using Gelato. The local postage has been a massive win both in terms of cost savings and delivery time (especially during Covid). I cannot recommend them highly enough.
Hi,
Thank you so much! I will pass your great feedback to our team.
We are glad we can support your business and solve some of your pain points in these challenging times. Looking forward to supporting your growth!
Please do not hesitate to reach out directly if you have any additional feedback you would like to share with us.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
parfaite, facile et une multitude d'options. La prise en main est intuitive on ne peut pas faire plus simple
Bonjour, merci pour votre commentaire ! Nous sommes heureux d'apprendre que vous avez apprécié votre expérience avec Gelato. Si vous avez besoin d'aide, nous sommes disponibles 24 heures sur 24, 7 jours sur 7. Merci,
Bartosz
Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.
Hi, thanks for your review.
We're glad to hear you were able to set up your store quickly.
I have just reached out to you over e-mail, so we can address the issue described above.
I'll be looking forward to hearing from you, and resolving this issue, so your store is all set up, and ready to process small, but also large orders.
Thank you,
Bartosz
Escalations Specialist
Love the services and that I can print my posters locally in so many countries around the world, which makes my work so much easier! :)
Thanks for your review. We're happy to empower anyone to become entrepreneurs and print locally on a global scale! Our team is here 24/7 if you ever need us. Kind regards, Adeline
Gelato has been great! Customer support is excellent and the quality of the products is very good! They have 24/7 live chat and they always want to help. On top of this they have a customer success manager for you. Thank you Laura and team! Vicente and Mariana
Hi, thanks for your review. It's great you're happy with our products and service! We do want to support and see your business grow with us. We'll continue to be here for you 24/7, you can count on us! Kind regards, Adeline