Omtaler (1 089)
Raffiner
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Etter vurdering
I ordered 7 products and was charged for 15. I contacted customer service twice in the last two weeks and was told that it’s been escalated. UPDATE February 22nd: Gelato has gone over and beyond to help resolve this issue and has assured me that this was a one-time glitch in their system.
Hi
First of all, this is of course not how any customer should experience Gelato.
The technical issues you experienced are due to a routing mistake. Even though this is taking time for us to resolve, we recognize that we should have refunded any additional charges the same day you reported the issue. We have now improved our customer service process based on your feedback.
Additional charges applied for your order are now refunded.
We have also reached out to you separately to assist further to turn around your experience.
Once again, we are truly sorry for this experience and I promise that we will do everything we can to rectify the situation.
Regards,
Pradeep
Head of Customer Success
Very nice App fast Shipping and very high Quality and my customer they are very happy thank you very much.
Hi,
Thanks for taking the time to share your feedback with us!
We are so glad to be contributing to making your customers happy.
Please do not hesitate to reach out if there is anything we can do to further support your growth.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
So far, I have had a very good experience with the design aspects of the web interface.
Hello,
We're thrilled to hear that you've had a very good experience with the design aspects of the web interface! Design is a crucial element, and we aim to make it as user-friendly as possible. If you have any specific feedback or suggestions for improvement, we'd love to hear them.
Thank you for choosing Gelato, and we wish you continued success with your designs,
Bartosz
Gelato Support Team
My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.
Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.
If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!
Best regards,
Bartosz
Gelato Support Team
Great app, service and concept. The team is amazingly helpful and communicate quickly. We're so excited about printing locally around the world! This company is really helping us grow. The app makes it truely easy as all orders are synced, and we can just add new products ourselves. Highly recommended.
Hi,
Thank you for the very energizing feedback! It will help us build an even better product to support your business globally.
If there is anything else we can do to support you please do not hesitate to reach out directly.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
It's not the best interface of all the print on demand companies I have used. But it is by far not the worst. And the production cost on the T-shirts along with the production times and shipping discounts make them the best value that I have found. The only ting I would really change is adding better mockups. For my products I need the mockups to be a little more "Fun"
Hello,
Thank you for your detailed feedback. We appreciate your perspective on the interface and understand the importance of engaging and fun mockups. We're always working to enhance our platform, and your input is invaluable. We'll ensure your feedback is shared with our development team for consideration. If you have any specific ideas or features you'd like to see, feel free to reach out.
We're here to make your experience with Gelato as enjoyable as possible,
Bartosz
Gelato Support Team
Great so far. I love it
Hello,
We're delighted to hear that you're loving your experience so far! If you ever have any questions or need assistance, feel free to reach out.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
Amazingly easy set up, professional look, and wide scope of product offerings.
Hello,
We're thrilled to hear that you found the set-up process with Gelato to be amazingly easy and that you appreciate the professional look and wide range of products we offer. We're dedicated to providing a seamless experience for our users. If you have any questions or need further assistance, feel free to reach out.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far
Hello,
We're glad to hear that you've found our integration seamless and the platform easy to navigate. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions or need assistance, don't hesitate to reach out.
Your satisfaction is our priority,
Bartosz
Gelato Support Team
Avoid them if you can.
+ Decent quality products.
- If you face any issues (which I have faced multiple) don't expect support to be of any help; they'll give an empty apology then avoid what you're saying.
- Their delivery isn't reliable since they don't control their network well; I've had customers place orders weeks ago and they still haven't been delivered.
- Their design tool is very clunky; it's failed to save my designs costing me hours of work, and it's generally difficult to navigate.
Hi there,
We are truly sorry for the experience you've received with us - this is very painful and not up to the standards which we set. We'd also like to thank you for providing us with this feedback, as it allows us the opportunity to learn and improve.
We'll be reaching out via email in the next 24 hours to confirm the situation and explain the actions we'll be taking to ensure we resolve your concerns, so we can return you, and your customers, to enjoying quality products.
Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing this further.
Best regards,
Kyle
Customer Service Manager