Recenzje (940)
Zawęź
-
Według oceny
Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.
Hi,
Thank you for your kind words! We're thrilled to hear that you find Gelato a wonderful company to work with.
Supporting you in starting and growing your print on demand business is our priority, and we're glad our efforts have been helpful.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Michal
Gelato Support Team
I’ve been using the Gelato app, and it’s been an incredibly easy and fun experience. The interface is super user-friendly, making it simple to navigate and get tasks done quickly. What really sets Gelato apart is how intuitive the features are—it’s designed for anyone to pick up and start using, whether you're tech-savvy or not. Plus, it adds a layer of creativity and flexibility to my work. I’d highly recommend trying it out if you’re looking for an app that simplifies your workflow and keeps things enjoyable!
Hi there,
Thank you for sharing your detailed experience with Gelato! We’re thrilled to hear that you find the app both user-friendly and enjoyable to use. It's great to know that our features are helping to streamline your workflow while adding creativity and flexibility to your projects. Your recommendation means a lot to us, and we’re here to support you whenever you need it!
Kind regards,
Bart
Gelato Support Team
I absolutely LOVE Gelato! I'm new to Shopify and this has been the easiest to work with! Super clear and intuitive! If they keep adding products, I will use only Gelato going forward!
Hi,
Thank you for your wonderful review! We’re so glad to hear that Gelato has made your Shopify experience easy and intuitive. It’s great to know that our platform is working well for you, and we appreciate your feedback about adding more products. We're excited to keep growing with you and supporting your business!
Best regards,
Michal
Gelato Support Team
Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.
Hi there,
We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation.
We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future.
Kind regards,
Bart
Gelato Support Team
I am still starting, hopefully, all goes well.
Hello,
Thanks for your feedback! We appreciate your review and are glad to be part of your journey. If you need any help or have questions, we’re always here to assist.
Kind regards,
Bart
Gelato Support Team
I'm only just starting out and tbh it's a pretty easy store to set up. Also easy to move my designs to shopify to sell straight away. If anything changes I'll update my review.
Hello,
Thank you for your positive review. We're glad to hear that you found it easy to set up your store and move your designs to Shopify. If you have any questions or need assistance as you continue, please feel free to reach out. We appreciate your feedback and look forward to any future updates.
Best regards,
Michal
Gelato Support Team
I love Gelato! The service and quality of the products are nice!
Hello,
Thank you for your kind words! We’re thrilled to hear that you love Gelato and are pleased with both our service and product quality. If you have any feedback or need assistance, don’t hesitate to reach out.
Kind regards,
Bart
Gelato Support Team
Awesome app! Make it easy and dreams come true
Hello,
Thank you for your wonderful feedback! We're thrilled to know that our platform helps bring your creative ideas to life with ease. If you have any suggestions or need assistance, we're always here to support your journey.
Best regards,
Bart
Gelato Support Team
If you value your time, stay away.
Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes
Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized products and no support. Staff are available 24/7 and respond to live chat within minutes but if you don't reply within 5 minutes, they will close the chat and mark it as resolved due to "inactivity" even if issue has not been resolved. You are expected to wait hours for them to respond if they tell you to wait, but as soon as they respond and you happen not to be online at that time, they will close chat within 5 minutes. Imagine waiting 12 hours or more for them to investigate then as soon as they respond they expect you to be online that second. When you go to their live chat with an issue and they say they will get back to you with an email, just lower your expectations as they will likely either never follow up, one sidedly mark issue as resolved, or blame the issue on your theme because they are perfect. because of their lack of accountability, I even sent them an organized bulleted list of the issues I'm having, as expected they said they'll get back to me via email and asked me to record screen of the issue even though I already wrote down all the details, still entertained them by recording my screen, no response. Crickets. Spent TWO WEEKS trying to set up one product, imagine that. I'm out. In conclusion. Their time is valuable, yours isn't.
Update: They said they'll follow up with an email and asked me for a screen recording of the issues despite having already organized them in a list for them, but i recorded my screen and sent them the video anyways. I emailed again to check if there's updates, they asked me to send them examples/screen recording again, then never responded again. The level of disrespect and lack of care for customers is appalling. Luckily I found a much more powerful customization app, uninstalling this joke rn, want my time back.
---
Another update- Not to sound petty with this update but I reached out to them again to check in on their "resolution" and if they checked the screenshots and screen recordings they asked for, but they ghosted me. They don't even bother to respond. Ms Paulina, if you wanna work in customer service, then actually do know basic customer service etique like actually responding, following up and providing resolutions you promise. In conclusion, they are not reliable at all.
Hello,
Thank you for the review. We sincerely apologize for the challenges and frustrations you've experienced with our app. We regret that our service did not meet your expectations, particularly regarding the currency default issues, glitches, and communication delays. Your feedback is incredibly valuable, and we are committed to addressing these concerns to improve our platform and support processes.
We understand how critical your time is, and we are truly sorry for any inconvenience caused. Please know that we are taking steps internally to ensure these issues are resolved for our current and future customers.
Thank you for sharing your experience with us.
Kind regards,
Michal
Gelato Support Team
The best drop shipping/Print On Demand out there. I tried alot and Gelato is the best for sure
Hi,
Thank you for your positive review of Gelato. We appreciate your feedback, especially considering your experience with other print-on-demand services. It's gratifying to hear that you consider Gelato the best option in the market. We continuously work to improve our platform and services to meet the needs of our users. Your satisfaction is important to us, and we're glad our efforts have resulted in a positive experience for you. If you have any suggestions or require assistance in the future, please don't hesitate to reach out. We're here to support your business.
Kind regards,
Michal
Gelato Support Team