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Intégration à Shopify ultra simple, service d'impression et de livraison très rapide.
Tarifs attractifs.
Bonjour,
Merci d'avoir pris le temps de laisser cet avis.
Nous sommes heureux d'apprendre que vous avez pu facilement intégrer Gelato à votre boutique Shopify, et nous serons heureux de voir votre entreprise se développer avec nous.
Si vous avez besoin d'aide, notre équipe d'assistance est à votre disposition 24 heures sur 24, 7 jours sur 7.
Meilleures salutations,
Bartosz
Équipe d'assistance Gelato
AVOID THEM AT ANY COST! Gelato is a big time scammer and they have no control over their printing partners. All they do is COVID COVID COVID. They are advertising fake Dec 10 deadlines for Christmas orders and now the orders placed on Dec 3 shows estimated delivery of 29th (this is fake too and keeps on extending). They will take your money and forget about orders. 11 days and they couldn't even ship a print. And don't even try to reach out to me again. I am done with you SCAMMERS! You guys have ruined my business and they will ruin yours.
Hi,
We are sorry to read this type of review. We try to always be genuine and honest in our communication. It is extremely rare to get this type of review, but we of course will try to relate to your feelings about your experience with Gelato in a professional way.
You are obviously very frustrated about the impact of COVID-19 and so are we. We are not only frustrated, but we are deeply concerned since some of our team members and employees at our partners are impacted personally by the disease. Our priority has and will continue to be the health and safety of all team members and partners working with Gelato orders.
Some of the impact of this pandemic- apart from the well being of the community- is felt with fewer staff members at our print partners, a boom in global eCommerce, and general delays at most major logistics providers. We always seek to improve our operations and our communication with customers about their order status, but unfortunately we cannot influence these global factors impacting production and transportation.
We have identified 2 orders in your account that are delayed. We have reached out to you separately via email with an update about these 2 orders including all actions underway for the delivery of these orders.
Best Regards,
Achille Mileto
Head of Customer Advocacy
Gelato
The app integrates so well with Shopify, it's easy to create, update and sell products. Looking forward to further exploring the options.
Thank you for your review! We're glad to hear the integration was easy and that we can support the growth of your art business with our products. Our team is working to make the software even easier and more automated, and we have great products coming up in the next few months. We look forward to continuing to work with you! Best, Achille.
I used this app to start my POD journey. The order fulfill time is very impressive. I got two orders one for Gelato and other for Printify. Gelato is already shipped while Printify is still in process. Easy to use app and mockups are good. Integration and UI of the app and the platform is also very user-friendly. I am planning to use this instead of other POD apps.
Thank you for your review. We're very happy to support your new journey with our local production network and app! We will also be launching some exciting new products and platform features very soon to continue to help you grow. If you need us, we're here to support you 24/7. Best wishes, Alyssa
Updated 1/22/2023
We love the service and satisfied with the production quality, but recently we have seen something totally unacceptable that must be fixed NOW!
When setting up a product in Gelato for your store, the resolution and quality of the preview images placed on your product are high compression/low quality and low resolution. This creates a preview image that trashes your design. We have learned from potential customers that they think this is the quality of the final product and do not buy because of it. This is just terrible and results in significant lost sales. Now we understand why!
Thank you for your kind words and helping us to improve our platform and experience. We added full support for split-orders (orders that are produced in multiple locations) for Shopify orders leveraging upon your and other customers feedback. Your input helped us to deliver this feature faster. Continue to send us your thoughts and feature requests and we will make the platform even better.
Best regards
Styrbjörn
Product Manager
Gelato can be good, but it can also be very bad. I was having a great experience for the first week, then Gelato started cancelling orders without notice (Customer pays, Gelato prints, Gelato Cancels without reason). Shipping time takes about 14 days for most of our orders, unwarranted cancellations have spontaneously shown up, and the live chat support has been useless as well. I do not recommend this app, use printful or a more reputable company.
Hi,
Firstly, we are very sorry that you have experienced this problem. Thank you for your time on the phone to provide more details - we appreciate the feedback very much as it helps us to build a better service for you and all our customers. As we discussed, few of your recent orders are re-routed to a different production partner and we expect the order to be delivered soon. We will track and followup until the order is delivered.
Once again, thank you for your feedback and for helping us to improve.
Regards,
Kyle
Customer Service Manager
I love this app, work perfectly , customer service is excellent, product quality is excellent, my customer is happy with her ordered, fast shipping ..what not to like ..keep up the good work Gelato
Hi Leela, thanks for your review! We're glad to hear that our app integration is working well and that our products/service are excellent. Our team is here 24/7 to support your growth. Kind regards, Kyle
The inventory and fulfillment system could use some improvement. There were lots of issues with delay due to restocking and inaccurate syncing of inventory shown on platform vs. actual inventory in-house. It seems like there are also communication issues with the print stations, it often takes days, sometimes took more than a week just to track down the status of an order. Customer service has also been very unreliable as 50% of the time will not follow through with action even if they made the promise in the chat/over email. I literally have to follow up on a daily basis to get the update I need.
Hi,
First and foremost, it is very sad to read this. We are sorry about the out-of-stock situation and how it affected your business.
We've reached out to you on the phone but weren’t able to connect. We have shared our direct contact information to discuss your feedback in more detail - feel free to reach out anytime.
We launched frames last year and we now support 250 variants of frames and hangers across 32 countries - not an excuse, just an explanation. During this time, we have learned a lot about the global fulfillment of frames and how to improve stock management. We have now placed orders for larger volumes of our best-selling frames and added more print partners that can stock frames in each region. Finally, we are improving the accuracy of our stock inventory and adding more ways for you to keep up to date with any changes.
Additional information on stock status, including the expected stock replenishment date, can be found here: https://bit.ly/3kMeAw5
Finally, based on your feedback, we will review the communication flow in order to understand how that can be streamlined.
We are striving to improve our service every day, and I hope you'll give us the chance to earn your trust again.
Best,
Achille Mileto
Head of Customer Advocacy
Gelato
Once I worked out how to use the app it becomes very easy. Gelato takes care of all the printing and shipping a fantastic service and the integration with my Shopify store make life much simpler.
Hi, thanks for reviewing! We're glad our integration helps you optimize your business and that you're happy with our service. Do feel free to reach out if you ever need support with anything. Kind regards, Adeline
I use this app to help create most of my products. It is easy to use and the support has been amazing so far.
Hi, it's amazing to hear you are enjoying our integration! We're happy to support you anytime you may need us. Thanks for your review! Kind regards, Adeline