Recenzje (1 089)
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Według oceny
Great support from the team - very competitive pricing and the shipping time is also very fast as they reduce the carbon footprint. I haven't had any issues so far but hoping to see more product availability / full stock. Highly recommend trying them out!
Hi,
Thank you for your review.
We are very happy that you and your customers are enjoying the business and environmental benefits of local production and fast shipping!
We have a great roadmap of new products and features rolling out in the coming months to help grow your business even more, so you should be seeing some great new options very soon. We’re excited to hear what you think of them as they launch.
Should you have any questions we are always happy to help.
Best,
Alyssa Rivera
Customer Success
Nice
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bart
Gelato Support Team
Everything worked well for a while, but once we hit December, Gelato started missing ship/delivery dates. We have orders placed a month ago that still haven't shipped.
Their customer support apologized and told us to check each order's updated estimated delivery date. Of course, that's meaningless because Gelato simply kept updating the delivery date later and later.
Use this app if you'd like hundreds of angry customers wondering where their orders are weeks later.
Hi,
We are truly sorry to hear about the experience you've had with us - we aim for complete transparency, and are always striving to provide a reliable service. Thank you for providing us with this feedback and allowing us to investigate, learn and improve.
We've reached out directly via email with the actions we've already taken, as well as our next steps. I would like to clarify that these production times are not up to our usual standards, as even though we took action to resolve this, there were some isolated delays during this holiday season. This is now cleared, so we hope we can return to providing you with our usual lightning-fast turnaround and delivery.
Please don't hesitate to reach out to us 24/7, for anything you may need. We look forward to supporting you in the future.
Best regards,
Kyle
Head of Customer Service
Easy
Hello,
Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance.
Best regards,
Michal
Gelato Support Team
Very good experience so far.
Hi,
Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Best regards,
Michal
Gelato Support Team
Excellent
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
We are only using Gelato and so far we're very happy with it! The integration with Shopify is just great and every process is very quick to get your product live to the store. They have also an amazing customer service support. A minor improvement could be the template design for mugs (could be nicer). It also has a premium feature, so you can't get everything for free.
Hi, thanks for your review. We're glad you're happy with our integration and support. We'd love to learn more about what types of templates you would like to see. Gelato is free to use but we do provide some extra features to help optimize your business with Gelato+. Our support team is here 24/7 to help. Kind regards, Adeline
These guys are amazing, i mentioned to them that they need a mock-up generator, and they had it built within a few weeks - what differentiates them from the competition is their ability to work with you directly and truly understand your needs to help you thrive
***UPDATE***
Hi,
Once again I would like to thank you for taking the time to share your honest review with us and push us to develop this improvement.
I just wanted to let you know that we have released the mockup generator for Shopify products! Now you can create beautiful mockups using the different scenes that we made available. You can read more about this new feature here: https://apisupport.gelato.com/hc/en-us/articles/360016128380-How-can-I-add-mockups-to-my-products-in-Shopify-
Should you have any questions please do not hesitate to reach out.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
***************
Hi,
Thank you for taking the time to write a review for our Shopify app and provide feedback - we really appreciate it!
Based on your feedback, we have improved the product catalogue with additional product images and information. This is already live today. Please have a look.
In addition, our team is currently working on adding a mockup generator and a product preview before adding it to your Shopify store. These improvements will be live in the next few days. We will let you know as soon as they are released so you can try them and hopefully give us feedback.
Once again thanks for helping us improve our app. Should you have any additional comments please drop me a note at achille.mileto@gelato.com
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
In November, upon selecting Sync Products in the Gelato dashboard, half of my Shopify products lost their connection to their corresponding Gelato products. Unfortunately, I could not reconnect my Shopify products with my existing Gelato products in the Gelato dashboard. Therefore, I asked the support team at Gelato to manually reconnect my products. I provided a detailed report about the issue and answered all their questions. Being a software engineer, I even offered to help with debugging, but they declined the offer.
After making me wait for *two months*, the support team deleted my existing Gelato products and asked me to create each of them from scratch, which would take me at least six hours. I refused to do it in November, and I refuse to do it now, because it would be an unfair solution to an issue that I did not cause in the first place.
While Gelato’s products are fine, and while their Shopify app probably works well most of the time, my experience with their support team is sufficient to justify the score. It’s a shame, because I believe their model “sell globally, produce locally” is the only sustainable one.
*Update*
Perhaps triggered by this review, Gelato finally scheduled a call with their head of customer advocacy and head of product management. They sincerely apologized for how they handled my issue, solved my issue within a few hours, and informed me about upcoming improvements that should prevent similar issues from happening again. I appreciate the efforts they put into this, so I am updating the score accordingly.
Hi,
We understand and recognize your frustration. At the same time, we are grateful that you took the time to write this as it has helped us identify important areas for improvement.
We are currently in direct contact with you to discuss this specific case and a solution is underway soon. We will work until your issue is resolved to your satisfaction.
Thanks for your continuous feedback and trust in us.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
I tried a few print-on-demand platforms and decided to stick with Gelato for my poster store. The website is easy to use and their support team is the best. The app integrates smoothly with Shopify. Good quality and fast delivery. And their transparency in prices and shipping rates really help me in setting up the pricing
Thank you so much for your review! We are so happy to read this and to be part of your company's journey. We'll continue to work to provide the best support possible for you through our software, customer support and fulfillment, and will be adding more features, printing locations, and products to help you grow in whatever way is best for your business.
Thank you for using Gelato and know that we are here for you 24/7!
Best wishes,
Alyssa Rivera
Customer Success Director