Avaliações (1.115)
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Die Herstellungspreise sind ein wenig hoch und das Mockup anbinden kann schnell sehr anstrengend und Zeitaufwendig werden
Hallo,
Vielen Dank, dass Sie Ihre Erfahrungen mit Gelato geteilt haben – wir freuen uns über Ihr Feedback. Wir sind stets bestrebt, uns zu verbessern und ein 5-Sterne-Erlebnis zu bieten. Zögern Sie also nicht, uns unter apifeedback@gelato.com zu schreiben und uns Vorschläge zu machen, insbesondere in Bezug auf das von Ihnen erwähnte Mockup-Erlebnis.
Unser Kundensupport-Team steht Ihnen bei Fragen auch rund um die Uhr per Live-Chat oder E-Mail zur Verfügung.
Vielen Dank, dass Sie sich für Gelato entschieden haben!
Beste grüße,
Kyle
Só devia ter a língua em português
Olá,
Obrigado pelo seu feedback! Agradecemos sua sugestão de incluir opções de idioma português. Estamos sempre trabalhando para melhorar nossa plataforma e sua contribuição é inestimável. Se você tiver mais ideias ou comentários, sinta-se à vontade para compartilhar. Estamos aqui para tornar a sua experiência com o Gelato a mais perfeita possível.
Atenciosamente,
Bart
Gelato Support Team
It's easy to learn, lots of options too
Hi there,
Thank you for your feedback! We’re glad to hear you’re finding Gelato intuitive and enjoy the variety of options. If there’s anything we can do to make your experience even better, we’d love to hear from you at apifeedback@gelato.com.
Kind regards,
Bart
Gelato Support Team
I keep coming back to this App, earns its space in the App world.
Hello,
Thank you for your feedback and for continuing to use our service! We’d love to hear how we can make your experience even better. Feel free to share your thoughts with us at apifeedback@gelato.com—we’re always looking to improve and hope to earn that fifth star!
Kind regards,
Bart
Gelato Support Team
UPDATE:
I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.
Hi,
Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this that helps us to improve.
I reached out to you yesterday as we would like to support you and resolve the issues you faced, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I look forward to connecting with you soon.
Regards,
Pradeep
SVP Customer Success
I placed three test orders on Monday, September 30th. Two canvas and one framed print. The company gave me three free orders up to a certain dollar amount, so I thought I'd try it. The items arrived on Saturday - lightning fast. I'll admit that I was skeptical since their canvas prints are considerably cheaper than my current supplier. But the print and durability are easily tied for the best canvas I've ever seen. I didn't give the app 5 stars because the framed print wasn't the best. The plexiglass was dirty, and it didn't seem durable like the canvas prints. Still, I'm extremely happy with my orders.
Hi,
Thank you so much for trying out our service and for taking the time to provide your feedback.
We are glad you are overall satisfied with your first orders but we would like to ensure we can do anything we can to improve further and give you a 5-star experience. If something is not perfect with your order, we are always very eager to know what that was to report it internally and improve in the future.
It would be great to know more about the framed print you received and what exactly was not up to your expectations.
Looking forward to supporting your business in the future!
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Straight forward app! Does the job perfectly, easy to configure! Even for a non tech savy person! took us less than an hour to connect the catalogue and update our product. It seems to have issue with automatic shipping cost, when order 2 of one item the shipping cost stay the one of one item though.
Hi, thanks for your review.
We're glad to hear you were able to set up your store quickly.
I have just reached out to you over e-mail, so we can address the issue described above.
I'll be looking forward to hearing from you, and resolving this issue, so your store is all set up, and ready to process small, but also large orders.
Thank you,
Bartosz
Escalations Specialist
Would be nice if the language didn't change based on the windows system u are using... fix it please. ty come again
Hello,
We appreciate your feedback. Language consistency is important, and we apologize for any inconvenience caused by the language change based on the Windows system. Our team is continuously working on improving the user experience, and we'll certainly consider this input for future updates. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know.
Thank you for bringing this to our attention, and we're here to assist you with any other concerns you may have,
Bartosz
Gelato Support Team
I ordered 7 products and was charged for 15. I contacted customer service twice in the last two weeks and was told that it’s been escalated. UPDATE February 22nd: Gelato has gone over and beyond to help resolve this issue and has assured me that this was a one-time glitch in their system.
Hi
First of all, this is of course not how any customer should experience Gelato.
The technical issues you experienced are due to a routing mistake. Even though this is taking time for us to resolve, we recognize that we should have refunded any additional charges the same day you reported the issue. We have now improved our customer service process based on your feedback.
Additional charges applied for your order are now refunded.
We have also reached out to you separately to assist further to turn around your experience.
Once again, we are truly sorry for this experience and I promise that we will do everything we can to rectify the situation.
Regards,
Pradeep
Head of Customer Success
My experience so far with Gelato is good for a beginner. The platform has been an eye-opener, but the store is still in the building state, therefore, I can not comment much on customer service issues. I would like to know how to order samples at a discount rate so as to see what my physical products look like.
Hello,
Thank you for sharing your positive experience with Gelato! We're delighted to hear that the platform has been an eye-opener for you as a beginner. As you continue to build your store, we appreciate your understanding that customer service experiences are yet to be fully explored.
Regarding ordering samples, we currently offer the ability to order them directly through our platform. Unfortunately, we don't have a specific discount rate for samples at the moment. However, we believe in the quality of our products, and ordering samples will give you a firsthand look at the excellent printing and material standards we maintain.
If you have any further questions or need assistance as you progress with your store, feel free to reach out. We're here to support you on your journey with Gelato, and we wish you great success in building and growing your business!
Best regards,
Bartosz
Gelato Support Team