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I had a lot of conversation with Gelato about a few issues, one of which was never resolved. Pros:
-Quality prints (sample test);
-Very fast service in the USA and a satisfied customer (one sale only with Gelato);
-Good communication (chat help line);
-Integration with Shopify works well. Cons:
-Prices are constantly changing;
-A price bug (big increase) which was fixed a few days later (after multiple communications);
-Problem of shipping to Canada - more than a month for delivery with Purolator - it's important to me, I am Canadian;
- Inability to integrate with Amazon. In summary, I am satisfied, but since I have Canadian and American customers, the delivery time to Canada worries me. Because of this issue, I am looking for a POD that can deliver to Canada faster. Then as I will start to sell on Amazon, the fact that it does not allow integration at the moment, is not positive.
Hi,
Thank you for your review and investing time in organizing this feedback.
We recognize your frustrations and would like to bring some context and explanation - more for the future and your trust in Gelato going forward than trying to excuse ourselves for the past events.
Q4 2020 was the most difficult quarter in our history. Due to COVID-19 our supply chains were fragile and demand on delivery services and raw material led to significant price increase. We were generally helped by local production and delivered with good precision but at surcharges from all delivery suppliers. We adjusted some of our prices based upon that. Our ambition, as we move towards a more normal world, is to continue, as we always have, to provide our customers with the most competitive offer in the market.
In Canada specifically, we experienced all the challenges above and more. Weather made on-time delivery really hard. Production partners could not cope so we had to ship from the US (we are fixing this now and activating this week full production yet again in Canada. You helped us with your feedback to push for this internally in Gelato - thank you :-) )
On Amazon specifically, we actually do integrate thanks to our partnership with OrderDesk. Now, the core of your criticism is that we do not then effectively inform you and customers about that. We have worked to fix that and updated our pages on Friday, January 15th.
We have reached out to you separately to discuss and support on all of this in more detail. We will work until we have found a solution to each specific issue you have raised.
Once again, thanks for helping us become a better company!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
I have to admit that I was a bit reluctant, but it is simple and works wonders.
I miss more products and variations, but for some basic stuff, it is perfect!
Hello,
We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us.
Thank you for your support and for choosing Gelato for your printing needs,
Bartosz
Gelato Support Team
Best POD platform by far. Unbeatable customer service and support.
Hello,
Thank you so much for your kind words! We're thrilled to hear that you find Gelato to be the best POD platform with unbeatable customer service and support. If you ever have more feedback or any questions in the future, feel free to reach out. We're here to help and support your printing needs.
Happy printing,
Bartosz
Gelato Support Team
very simple to use
Hi,
Thank you for your review! We're pleased to hear that you found Gelato very simple to use. Your feedback is greatly appreciated. If you have any questions or need assistance in the future, please don't hesitate to contact us. We're here to help!
Warm regards,
Michal
Gelato Support Team
Fast Delivery, Fast Customer Support, Great Products and excellent support. Definitely a recommendation for POD Shops.
Thank you very much for your review! Our team has been happy to support you in your growth so far and we look forward to being there for you 24/7 as you continue to scale your personalized products. Best wishes, Alyssa
The best print on demand app I've used to date. Easy to use, great product choices and terrific 24/7 customer support. Exactly what we needed!
Hi Gage, thanks so much for the review. We're very glad to hear your thoughts on the ease of use, the products and our customer support team - we'll be sure to pass on your feedback! Kind regards, Kyle.
Great products, fast shipping and easy to navigatør in the app and website.
I am a newbie in the print on demand business, and Gelato makes it easy!
Hello,
Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you find our products great, the shipping fast, and our platform easy to navigate. It's fantastic to have you on board, and we're here to support you on your print-on-demand journey. If you ever have any questions or need assistance, feel free to reach out.
Happy printing,
Bartosz
Gelato Support Team
Love this service. So easy to upload designs and put them on a wide variety of merch.
Hello,
We're thrilled to hear that you love Gelato! Making it easy for users to upload designs and create a variety of merchandise is one of our goals. If you ever have more feedback or need assistance, feel free to reach out.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
Very good quality prints. Fastest delivery! I switched from another supplier in no time! Great work.
Hello,
We're delighted to hear that you're impressed with the quality of prints and the speedy delivery at Gelato! It's fantastic that the transition from your previous supplier was smooth. If you have any further feedback or questions, feel free to let us know.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
They offer a great service for a good price, couldn't be happier with Gelato. The customer service is also very good.
Hi,
Thank you for your feedback!
We are very glad that you have decided to use Gelato and that you are enjoying our service. I will pass your feedback to our Customer Service team.
Please do not hesitate to reach out if there is anything else we can do to support you.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API