Avaliações (1 126)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 89% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
21 de junho de 2021

dont take this APP from Gelato, this company is criminal... i made a shop with acrylwallpaper... i bought a test picture..and the acrylic paint was full from errors... and the quality was bad.. 2 days läter they send me the same picture again..with the same problems...... and the criminal is too, the high shipping coost..

acrylwall.art
Alemanha
2 months usando a aplicação
Questão respondida por Gelato 21 de junho de 2021

This review has been reported to Shopify as inappropriate, as it violates Shopify's app store policy. We are awaiting Shopify to take action and their response below:

"This review does seem to violate our policy on offensive language. It has been passed on to our app store team to deal with it urgently"

22 de outubro de 2022

They are using deceptive marketing tactics. I built an entire site around their claim that their totes are delivered in 3 days. After building everything out I placed and order myself and the delivery date was over 2 weeks out because rather than use a US print house (I live in CA) they printed it over sees somewhere. Would not recommend them. They are not transparent and lie.

The Best Totes
Estados Unidos
About 1 month usando a aplicação
Questão respondida por Gelato 25 de outubro de 2022

Hi,

Firstly, we are very sorry that you’ve experienced this situation - it is very far from the standard that we are aiming for in local production, and not the norm. We would also like to thank you for the feedback as it helps us grow and improve. We have now shared a detailed account of why this occurred, and are conducting an investigation to ensure we can minimise the chance of this ever happening again, which we will keep you updated on.

Should you have any questions or wish to discuss further please don't hesitate to give us a call or pop us a message - we would love the chance to discuss this with you to ensure you are fully satisfied with the solution. Once again, we really appreciate you taking the time to provide us with your feedback here.

Best regards,
Kyle
Customer Service Manager

15 de fevereiro de 2024

Excelente calidad de impresión, muy buen papel. Pésimo servicio de encomienda. El sobre fue metido a la fuerza en el buzón, lo que terminó por arruinar todas las impresiones.

Obrigados Nos
Portugal
24 days usando a aplicação
Questão respondida por Gelato 17 de fevereiro de 2024

Hola,

Gracias por la encantadora llamada anterior y por compartir todos los comentarios sobre su experiencia; realmente lo apreciamos ya que nos brinda la oportunidad de aprender y mejorar.

Una vez más, me gustaría disculparme por la entrega original y esperamos brindarles una experiencia que cumpla con nuestras expectativas habituales y avancemos. Si necesita algo mientras tanto, no dude en hacérnoslo saber.

Atentamente,
Kyle
Jefe de servicio al cliente

24 de abril de 2023

Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store.
What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?

We the future
França
About 7 hours usando a aplicação
Questão respondida por Gelato 24 de abril de 2023

Hello,

My name is Bartosz, and I'm the Escalations Manager at Gelato.
We're sorry to hear you've faced an inconvenience while using the app.

I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply.

Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7.

We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you.

Thank you,
Bartosz
Gelato Support Team

26 de agosto de 2021

Had this app for about 5 mins. Contacted chat to ask a very very simple question of which i was told they can not disclose this information. My question was Where is Australia are you located or what city are you shipping from? Pretty straight forward question! I wouldn't trust 'Gelato' as they seem very secretive and not helpful at all. Would hate to know if you were trying to track an order or something alike, the probably wouldn't 'disclose' the information. I'll take my business elsewhere and better yet keep on printing myself.

Tots Little Closet
Austrália
20 minutes usando a aplicação
Questão respondida por Gelato 28 de agosto de 2021

Hi,

To begin, I apologize for the unhelpful answer you received when you asked about the print locations. In the day since this occurred, we have worked with our team member to be able to provide a clearer response to this in the future, and I sent you the pertinent location via email. Every customer who orders is able to track their order from the start location to the final destination.

I reached out to you yesterday as we wanted to work to deliver your customer's package free of charge by the holiday, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I'll be happy to answer any questions you have.

Best wishes,
Alyssa Rivera
Customer Success Director

4 de dezembro de 2020

I cant see their full products listing. I am sorry. I am deleting this app :( one of worst apps.....

elymbmx
Estados Unidos
5 minutes usando a aplicação
Questão respondida por Gelato 4 de dezembro de 2020

Hi
Great to the point, transparent feedback. This feature will be launched very early 2021! Thank you for the feedback - we always love customer input!

All the best,

Styrbjörn
Head of Product for Gelato API / Integrations

16 de janeiro de 2024

all your efforts will be ignored here... DON'T WASTE YOUR TIME USING THIS APP.

locale
Estados Unidos
Questão respondida por Gelato 17 de janeiro de 2024

Hi there,

We're sorry to hear you've had an unpleasant experience.

We've searched our system but couldn't find any previous correspondence. If you could kindly reach out to us via apifeedback@gelato.com we will be happy to assist. Our support team is also available via live chat 24/7 through our website.

Best regards,
Kyle
Head of Customer Service