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Tested out this platform and canceled. They keep taking money from my credit card, once gone to their website and chat live they claim my account was deleted...STILL GETTING CHARGED!
Avoid signing up to test this.
Hi,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We have reviewed your case and found that the paid subscription began after the 30- ...
sto ancora aspettando la consegna del prodotto
Ciao,
Grazie per il tuo feedback e ci dispiace molto per il ritardo nella consegna del tuo prodotto. La tua esperienza è estremamente importante per noi, e vogliamo ...
I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when ...
Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.
We have thoroughly reviewed the design and ...
Giving this App a one-star rating.
Why?
The app appeared in my Shopify Embed Apps.
When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared.
I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech.
2 weeks later no contact ...
Hello,
Thank you for sharing your experience with us. We apologize for the inconvenience you've faced with the product display and the lack of responses in one of our support ...
Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any ...
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. ...
Hi there,
We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately.
Our ...
Could not order a sample because it said
Delivery for submitted combination of products isn't possible to chosen destination to a Florida address. Product said it can be shipped to USA.
Hello,
Thank you for your feedback. We apologize for the inconvenience you experienced when trying to order a sample. The product you selected is temporarily out of stock, ...
Die App hat uns auf ganzer Linie enttäuscht. Sie führte dazu, dass unser Buy Button nicht mehr funktioniert hat, was unseren Shop mehrere Tage lahm gelegt hat. Leider keine Option.
Hallo,
Es tut uns wirklich leid, dass unsere App Probleme mit Ihrem Kaufen-Button verursacht hat – das ist definitiv nicht unser Ziel. Wir haben das Problem unsererseits ...
I removed the app a year ago and just realized you were charging me for an entire year $14.99/mo. I checked the account and it showed I didn't have a subscription because I canceled it a year ago. SO SHADY.
Hi there,
We're sorry to hear you've had an unexpected experience with us.
We've reached out to clarify the account the subscription was under, and have provided you with a ...
**ACHTUNG ACHTUNG!!!**
Gelato hat gravierende Probleme beim Tracking und blockiert den AddToCart-Event in unseren Shops. Seit sieben Tagen haben wir plötzlich fast kein Tracking mehr vom AddToCart-Event. Nach vielen Kontakten mit Shopify und unseren Entwicklern wurde das Problem identifiziert: Gelato blockiert einfach unseren AddToCart-Event. Unglaublich!
Wir haben völlig falsche Daten erhalten, ...
Guten Tag!
Es tut uns sehr leid zu hören, dass Sie solche Probleme mit dem Tracking hatten. Wir verstehen, wie wichtig das Tracking für Ihr Geschäft und Ihre Werbekampagnen ...