Recensioner (1 048)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 89 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
21 juni 2024

prima intuitive Anleitungen

Uniquecat
Tyskland
5 månader användning av appen
Gelato svarade 22 juni 2024

Hallo,

Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie Gelato intuitiv finden. Wenn Sie Fragen haben oder weitere Hilfe benötigen, können Sie sich gerne an uns wenden.

Mit freundlichen Grüße,
Bart
Gelato Support Team

23 augusti 2024

easy to use user friendly

Yaw
USA
19 minuter användning av appen
Gelato svarade 25 augusti 2024

Hi,

Thank you for your review! We're happy to hear that you find Gelato easy to use and user-friendly. If you need any assistance or have any suggestions, don't hesitate to reach out.

Best regards,

Michal
Gelato Support Team

28 maj 2024

Outstanding service, easy to use. great customer service

Loveknowt
USA
Mer än ett år användning av appen
Gelato svarade 31 maj 2024

Hi,

Thank you for your wonderful review! We're glad to hear that you find our service outstanding and easy to use. It's also great to know our customer service team has met your expectations. We appreciate your support and look forward to continuing to serve you. Thank you for choosing Gelato!

Best regards,

Michal
Gelato Support Team

5 juli 2024

good

Starletsshopping.com
Kanada
5 månader användning av appen
Gelato svarade 8 juli 2024

Hello,

Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance.

Best regards,

Michal
Gelato Support Team

Redigerat 2 maj 2024

I've tried a few POD services. Gelato is really fast. The software is nice to use and they have 24/hr support.

I did encounter an issue with shipping cost, took some time, but was eventually fixed and I got a good thank you for reporting the bug.

Some products (tshirts/hoodies) do have multiple brands, so would be a nice feature request to split those up in seperate products. If I a certain brand, then I want it for a reason, now it sometimes says : Sport Tek ST350, Gildan 42000, Stedman ST8000, Just Cool JC001 . Which one will be sent depends on stock and how fast. But sometimes print qualities on 1 brand is better than the other.

Thank you Michal and Kyle for helping out!

Styleprints
Nederländerna
24 dagar användning av appen
Gelato svarade 27 april 2024

Hi,

Thank you for sharing your experience with us, and we apologize for the inconvenience you've encountered. We understand your frustration with the discrepancies in shipping costs and the delay in resolving this matter. Regarding the personalization tool and the issue with multiple color swatches, we appreciate your feedback and are actively working to streamline this process for a better user experience. Additionally, we'd like to clarify that our local production model involves collaborating with various local businesses, leading to product branding variations based on factors such as country and location. We regret any confusion this may have caused. Rest assured, we've taken note of your concerns and will strive to address them promptly. I've also reached you directly via e-mail to assist you further. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly.

Best regards,

Michal
Gelato Support Team

11 september 2024

great site

Healthy4Sure
USA
Ungefär en timme användning av appen
Gelato svarade 13 september 2024

Hello,

Thank you for the positive review! We're glad to hear you're enjoying the platform. If you ever need assistance, feel free to reach out!

Best regards,
Bart
Gelato Support Team

4 juni 2024

It gives a detailed description of the item with size table.

SunriseMart
Australien
26 dagar användning av appen
Gelato svarade 6 juni 2024

Hi,

Thank you for your review. We're pleased to hear that you find the detailed item descriptions and size table helpful. If you have any further questions or need assistance, please feel free to reach out.

Best regards,

Michal
Gelato Support Team

12 april 2024

Gelato is a joy to work with. We've been working with them for the last couple of years on different platforms, and I can vouch for their product quality, as well as for their customer support.

Most recently, we've used the bulk implementation feature with the assistance of Aleksandra Piotrowska, and she was patient, helpful, and communicative along the way.

Oakhouse
USA
Mer än ett år användning av appen
Gelato svarade 14 april 2024

Hello,

Thanks a bunch for the awesome feedback! We're thrilled you've been enjoying using Gelato over the years and found our product quality and support up to the mark. Anytime you need a hand or have questions, just give us a shout.

We appreciate your support,
Bart
Gelato Support Team

4 oktober 2024

top

MCD
Tyskland
28 dagar användning av appen
Gelato svarade 6 oktober 2024

Hello,

Thank you for your positive feedback! We’re glad to know you’re having a great experience with Gelato. If you ever have any suggestions or need assistance, feel free to reach out—we're here to help.

Best regards,
Andrzej
Gelato Support Team

1 november 2024

The quality of the products (I used phone cases and posters so far) are excellent. Each time I have a question the customer service responds very fast, professional and really helpful. That gives me a good feeling for the future. The app is easy to use and self-explanatory, highly recommended!

Turtlebite Design
Schweiz
Gelato svarade 2 november 2024

Hi,

Thank you for your fantastic 5-star review! We're thrilled to hear that you're happy with the quality of our phone cases and posters, and that you've had positive experiences with our customer service team. Your satisfaction is our top priority, and we're committed to providing excellent products and service.

We're also glad to hear that you find our app easy to use. We strive to make the ordering process as smooth and convenient as possible.

Thank you again for your kind words and for choosing Gelato.

Kind regards,

Michal
Gelato Support Team