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Gelato is a joy to work with. We've been working with them for the last couple of years on different platforms, and I can vouch for their product quality, as well as for their customer support.
Most recently, we've used the bulk implementation feature with the assistance of Aleksandra Piotrowska, and she was patient, helpful, and communicative along the way.
Hello,
Thanks a bunch for the awesome feedback! We're thrilled you've been enjoying using Gelato over the years and found our product quality and support up to the mark. Anytime you need a hand or have questions, just give us a shout.
We appreciate your support,
Bart
Gelato Support Team
No complaints!
Hello,
Thank you for your feedback! We're glad to hear that you're satisfied with our service. If you ever have any questions or need assistance, we're here to help.
Best regards,
Michal
Gelato Support Team
Hello,
Thank you for the fantastic 5-star rating! If you ever have any questions or need assistance, feel free to reach out.
Best regards,
Michal
Gelato Support Team
So far, the integration between our Shopify store and Gelato has been nothing but incredible! The print and delivery time is so fast, and the quality is amazing. This is very exciting for our business.
Hello,
Thank you for your kind review! We're glad to hear that the integration with your Shopify store has been smooth and that you're impressed with our print and delivery times. It's great to know our service is contributing positively to your business. If you need any further assistance, feel free to reach out.
Best regards,
Michal
Gelato Support Team
Comprehensive, Gelato has every detail covered, and great support resources.
Hello,
Thank you for your feedback! We're glad you enjoy using Gelato and appreciate the support resources available. If you have any further questions or need assistance, feel free to reach out to our team. We're here to help!
Kind regards,
Bart
Gelato Support Team
I've tried a few POD services. Gelato is really fast. The software is nice to use and they have 24/hr support.
I did encounter an issue with shipping cost, took some time, but was eventually fixed and I got a good thank you for reporting the bug.
Some products (tshirts/hoodies) do have multiple brands, so would be a nice feature request to split those up in seperate products. If I a certain brand, then I want it for a reason, now it sometimes says : Sport Tek ST350, Gildan 42000, Stedman ST8000, Just Cool JC001 . Which one will be sent depends on stock and how fast. But sometimes print qualities on 1 brand is better than the other.
Thank you Michal and Kyle for helping out!
Hi,
Thank you for sharing your experience with us, and we apologize for the inconvenience you've encountered. We understand your frustration with the discrepancies in shipping costs and the delay in resolving this matter. Regarding the personalization tool and the issue with multiple color swatches, we appreciate your feedback and are actively working to streamline this process for a better user experience. Additionally, we'd like to clarify that our local production model involves collaborating with various local businesses, leading to product branding variations based on factors such as country and location. We regret any confusion this may have caused. Rest assured, we've taken note of your concerns and will strive to address them promptly. I've also reached you directly via e-mail to assist you further. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly.
Best regards,
Michal
Gelato Support Team
Det fungerar bra och är användar vänligt
Hello,
We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out.
Kind regards,
Michal
Gelato Support Team
A celebration of life - perfect in every possible way.
Hello,
Thank you for your kind words! We're delighted to hear that you had such a positive experience. If you ever need further assistance or have any questions, please don't hesitate to reach out.
Best regards,
Bart
Gelato Support Team
I would recommend Gelato. It is extremely easy to use for someone like myself that is a beginner to starting an online store. The customer service is excellent. Everytime that I have needed help, they have been there asap with answers to help me with set up and product help. I have had nothing but an overall positive experience so far with Gelato.
Hi there,
Thanks for taking the time to share your recommendation! We're delighted to hear that you are finding our platform easy to use, and that our service has been helpful.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out - we're available 24/7.
Kind regards,
Kyle
So far it has been a well designed experience and we appreciate all the features and capabilities.
We just received our first order (my mother in law, lol) - I look forward to hearing her feedback from the customer perspective as we are still building.
Great onboarding and easy to setup and make products. I so enjoy the multiple products and tagging/collections assignment capability in the process - very well thought out
Loving it so far !
Hi,
Thank you for your positive review and for choosing Gelato for your printing needs. We're pleased to hear that you've had a well-designed experience and that you appreciate the features and capabilities of our platform. We hope your mother-in-law enjoys her order, and we look forward to receiving her feedback from the customer perspective as well. If you have any questions or need assistance as you continue building your business, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team