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it will help me grow my brand
Hi,
Thank you for your positive review. We're delighted to hear that Gelato is contributing to the growth of your brand. Supporting our users in achieving their business goals is our top priority, and we're glad to be a part of your journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
very easy to use and easily accessible
Hi,
Thank you for your review! We're glad to hear that you find our app easy to use and accessible. Your feedback is greatly appreciated. If you ever need any assistance or have questions, please don't hesitate to reach out. We're here to help!
Warm regards,
Michal
Gelato Support Team
Gelato is very user friendly.
Hello,
Thank you for your review! We're delighted to hear that you find Gelato user-friendly. Your feedback means a lot to us. If you have any questions or need assistance, we're here to help.
Best regards,
Michal
Gelato Support Team
I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.
Hi,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about the technical issues you've experienced. I have checked that we are already in contact and this issue is being investigated with our technical team. We will keep you posted directly for updates. We strive to ensure that our customers receive the best possible experience. If there is anything else we can make your experience 5-star, please let us know.
Best regards,
Michal
Gelato Support Team
It is super easy to set up & get going. Local area deliveries - Get in. Just what I was looking for. Other apps for print on demand don't hold a candle to Gelato
Hello,
We're glad to hear that you find Gelato easy to set up and that it meets your needs for local area deliveries. Ease of use and efficient local services are certainly valuable aspects of a good print on demand platform.
If you have any further comments or questions, or if there's anything specific you'd like assistance with, feel free to let us know,
Bartosz
Gelato Support Team
Nicer interface than printify with better options for print location and control. Mockups would be nice to allow import of pre made mockups from files existing.
good layouht for adding importing products, although it would be nice to pick more tan one at a time
Hello,
We appreciate your detailed feedback. Your insights into our interface and mockup options are valuable to us as we continuously enhance our platform. Have you explored our Mockup Studio feature? It enables you to import your own mockups from existing files. If you have further feedback or specific ideas, feel free to reach out directly.
Our aim is to ensure your Gelato experience is seamless and enjoyable,
Bart
Gelato Support Team
Great experience with a few minor mishaps.
The very first sample I ordered was amazing quality, but I have not gotten that same garment type since, despite using the same exact template (I only changed the logo/branding). Still- the print & embroidery quality is top notch.
I also ordered a non-zip hoodie sample, but was sent a zip instead, which they quickly resent. I mention this because I fear it may happen with my customers once we launch - so it's something to keep in mind. Thankfully its a very seamless resolution process.
Overall, this is one of the better print on demand companies I've used from a print quality perspective
Hi there,
We are happy to know that you are delighted with our print quality. We are committed to making the experience as smooth as possible and are continuously working to improve the consistency and operations. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at apifeedback@gelato.com. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions.
Thank you for choosing Gelato!
Kind regards,
Kyle
Superb print on demand company.
Top quality products and print quality.
Gelato have transformed my business.
Hi,
Thank you for your positive review and for choosing Gelato for your print-on-demand needs. We're glad to hear that you're satisfied with the top quality products and print quality we offer. It's great to know that Gelato has made a positive impact on your business. If you ever have any questions or need assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
Once again this site is locking up and not efficiently letting me add new products. I've ruled out a problem with my internet.
Hi,
We're truly sorry to hear about the difficulties you've experienced with our Shopify app. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this issue has caused. We understand the importance of efficiently adding new products, and we're committed to resolving this issue promptly. I've reached you directly via email to assist you further. We appreciate your patience and understanding as we work to improve your experience.
Best regards,
Michal
Gelato Support Team
very easy to work with and use
Hello,
We're delighted to hear that you found our app easy to work with! Making your experience seamless is our priority. Should you need any assistance or have questions along the way, don't hesitate to reach out. We're here to support you every step of the journey.
Warm regards,
Michal
Gelato Support Team