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Gelato made us entrepreneurs. Gelato made us artists too. Also a family business owner. ;) Couldnt be happier today with the results. I think the creative and collaborative style of this highly efficient POD platform is truly remarkable. The experience is perfect and the connection between Shopify & Gelato is working super-smoothly as any good business partnership should. Shopify, you re lucky to have Gelato in your books :)
Hello,
Thank you for your wonderful review! We're thrilled to hear that Gelato has helped you on your entrepreneurial journey and brought your artistic vision to life. It's great to know that the integration with Shopify has been seamless for your business. Your satisfaction is our top priority. We appreciate your kind words and look forward to continuing to support your success!
Warm regards,
Michal
Gelato Support Team
easy to connect my personalized product to the store!
Hello,
Thanks for sharing your experience! We're pleased to hear that you found it easy to connect personalized products to your store using Gelato. If you ever need assistance or have any questions, our customer service team is here to help.
Best regards,
Bart
Gelato Support Team
Easy to create my designs so far and prices compare well to other sites.
Hello,
Thanks for sharing your thoughts! We're glad to hear that you've found our platform user-friendly and that our prices are competitive. If you ever need assistance or have any questions, feel free to reach out to us.
Best regards,
Bart
Gelato Support Team
Super easy to use and I've already had my first sale. It took me less than an hour to upload a design I had on hand from a collection I had in 2016. I'm so happy to have found Gelato and I don't need to print a batch of tees for my brand!
Hello Tracey,
Thank you for sharing your experience with us! It's fantastic to hear that you found Gelato super easy to use and that you've already made your first sale. We're thrilled to have played a part in bringing your designs to life and helping your brand thrive. If you need further assistance, feel free to reach out.
We appreciate your recommendation,
Bart
Gelato Support Team
What a waste of time. Uploaded this app. Found shipping costs to be better than othepr POD providers. Found the products I wanted to promote. Some had shipping costs. Others didn't. Reached out to support. Told me that they didn't have the answer. Referred to team. I decided to order the product for myself. The design template is awful. Stuck with it. Went through the whole process to be told that they don't deliver to Ireland. Approached their support via chat. Couldn't explain why the order wasn't processed. This was an order to Ireland. I decided I didn't want to waste my time trying to figure out their costing and ordering system which confuses the hell out of me. Tony Cuckson Their customer service person rang me personally. We spoke for about 30 minutes or more. Very helpful and sorted out the issues. Not often you get the customer service manager telephone personally. Has now convinced me to continue with this POD company. All the issues that caused me a problem were fixed overnight.
Hi,
Thank you for your feedback and for being open to re-evaluating the rating.
The issue that prevented your order from being processed was a technical glitch which has now been solved and will be released tomorrow.
I have sent you an email and you have my contact details. Should you have any additional feedback, please feel free to reach out to us again.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Very easy to use no headache and a breath of fresh air so far. Thank you
Hi,
Thank you for taking the time to share your positive experience with Gelato! We're pleased to hear that our platform has provided you with ease of use and a seamless experience. Our goal is to offer a user-friendly environment, and we're glad to see it has been a breath of fresh air for you. If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
Super user friendly and convenient to use the dashboard. Integration between Shopify and Gelato is a one click step
Hello,
Thank you for your kind words! We're delighted to hear that you find Gelato user-friendly and that the Shopify integration has been smooth for you. If you have any more feedback or questions, feel free to reach out.
Happy printing,
Bartosz
Gelato Support Team
The product arrives quickly and is of excellent quality
Hi,
Thank you for taking the time to share your feedback! We're happy to hear that you're pleased with the speed of delivery and the quality of our products. Ensuring timely delivery and maintaining high-quality standards are core principles of our service, and we're glad to see that reflected in your experience. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Michal
Gelato Support Team
The best POD app I've used for sure.
Hello,
Thank you so much for your feedback! We're glad to hear you're enjoying our app. If you have any questions or need assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
THANKS
Hello,
Thank you so much for taking the time to leave the 5-star rating! Our Team is available 24/7 if you ever need assistance.
Kind regards,
Bart
Gelato Support Team