Gelato: Print on Demand , 633 recensioner

Alles heel duidelijk uitgelegd, verloopt vlot. Ook heel tevreden van de customer service via chat, wordt steeds vlot en snel opgelost.

This is an excellent app with great integration.
You can easily connect to Shopify and start selling orders.
Also, Gelato's UI is great and simple to navigate.

Integracja z Shopify jest szybka i bezproblemowa. Pierwsze zamowienie odbyło się bez większych problemów

We are only using Gelato and so far we're very happy with it! The integration with Shopify is just great and every process is very quick to get your product live to the store. They have also an amazing customer service support. A minor improvement could be the template design for mugs (could be nicer). It also has a premium feature, so you can't get everything for free.

If you're an Australian based business seriously reconsider. All of our orders placed up untill this point have been printed overseas resulting in a 3 week wait before arrival. Customer service is prompt but rarely can they solve a technical problem without deferring to their development team leaving you waiting days for a resolution. Beware of the free samples. If you want a true indication of product quality ensure you order outside of the free sample offer. Orders placed in this period must certainly go to their premium suppliers as the quality of the prints produced for free are remarkably different to what we now receive. It's a real shame, they have a great solution. But if you care about consistency and quality look for another solution.

So for so good. Still learning how it works. It integrates with shopify well
Still working out the shipping prices. Using FREE shipping right now.

If you’re new to POD, as I am, Gelato has a lot of seemingly great features. I was especially excited about the option for customers to utilize the personalization feature. I like their approach to sustainability and supporting local printers. After several months of trying to work through issues with their customer service team, I am giving up on trying to make this relationship work. Here’s a few problems I have had: Upload/Product creation can be glitchy. Sometimes you have to start from the beginning when the system stalls or crashes. Frame quality is super low. The frames used by the printer I was matched with are horrible and look nothing like the frames shown as examples on gelato’s site. There is barely a single coat of white paint, which is chipping. The joints are barely attached, and the wood grain is rough and totally visible. When I received one frame as a sample of this poor quality, I reached out to customer service. They refunded me and told me this was never the quality of work that I should expect. I went ahead and ordered more samples - and got the exact same low-quality frames again. My plan was to rephotograph some of the frames and keep going with gelato in spite of these two issues. I thought about eliminating frames as an option. As of February 2021, however, they changed how product variants sync to Shopify, with no notice or explanation. When I contacted customer service, they told me that I would need to go into each and every product after uploading and update all the variants myself. They gave me no explanation or recourse or assistance. Sent off instead to a general customer service email that simply sends links/articles from their FAQ instead of addressing the actual issue that I had detailed 3 times by this point. I was frustrated and found a new POD app/printer. I was never given a solution and have had to put a halt to building out my inventory, instead spent the time re-uploading my entire inventory with a new supplier. They have wasted my time and my money. If you are a larger company with your own team to address issues with the API and build out your own system, perhaps Gelato can work for you. If you are a small company or individual, especially creating a store on Shopify, they don’t seem to care too much about your business, and the constant changes to their API will throw a massive wrench in creating and maintaining an evolving inventory.

In November, upon selecting Sync Products in the Gelato dashboard, half of my Shopify products lost their connection to their corresponding Gelato products. Unfortunately, I could not reconnect my Shopify products with my existing Gelato products in the Gelato dashboard. Therefore, I asked the support team at Gelato to manually reconnect my products. I provided a detailed report about the issue and answered all their questions. Being a software engineer, I even offered to help with debugging, but they declined the offer.
After making me wait for *two months*, the support team deleted my existing Gelato products and asked me to create each of them from scratch, which would take me at least six hours. I refused to do it in November, and I refuse to do it now, because it would be an unfair solution to an issue that I did not cause in the first place.
While Gelato’s products are fine, and while their Shopify app probably works well most of the time, my experience with their support team is sufficient to justify the score. It’s a shame, because I believe their model “sell globally, produce locally” is the only sustainable one.
*Update*
Perhaps triggered by this review, Gelato finally scheduled a call with their head of customer advocacy and head of product management. They sincerely apologized for how they handled my issue, solved my issue within a few hours, and informed me about upcoming improvements that should prevent similar issues from happening again. I appreciate the efforts they put into this, so I am updating the score accordingly.

I did initially have some issues with Gelato orders, however Achille took the time to reach out and personally correct the problem and make sure that everything was resolved. Thanks Achille.

I received excellent assistance from the live chat team with regards to my question, despite encountering some difficulty expressing it accurately. I would like to express my sincere gratitude for the team's efforts in trying to understand and address my concern :)