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Just getting started with Gelato - they called me today to offer extensive support which is wonderful so we can get our colour profiles correct. We are trialling a few of their products and have high hopes of building a wonderful business with them. We will update our review over time with how we get on, but we have made a start and their local delivery and integration with Shopify is a great benefit and much better than the competition as they produce and ship locally in so many countries. A UK customer will expect a product to ship from the UK, whilst a EU or USA customer will also expect local delivery (avoiding tax and delays) and Gelato offer this. We are excited by the potential here.
Hi,
First of all, thank you for taking the time to write a review and provide your detailed feedback. You have already provided fantastic insights to the team.
It was a pleasure speaking with you on the phone today and learning about your plans to deliver a much better apparel experience for your customers.
Cross-continent shipments are unfortunately too common in the print-on-demand apparel industry. At Gelato, we always want to avoid this but sometimes the specific item is sold out and then we send it from other countries. The good news is that in March and April 2021 we are adding 7 new partners for apparel in the EU, North America, and South America. This will significantly reduce the risk for cross-border shipments.
It is customers like you that allow us to improve and become a better partner for our customers.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Great customer service and website. Good rates for clothes and delivery.
It's great that they have production in many countries.
Hi there,
Thank you for your valuable feedback! We're very happy to hear this as we take pride in listening to our customers to develop a platform that is both useful and intuitive for them. We're also glad that you've found benefit from our customer service and our network of local production, resulting in shorter shipping and reduced carbon footprint.
If you have any further suggestions or questions, don't hesitate to reach out - we're available 24/7.
Kind regards,
Kyle
They are using deceptive marketing tactics. I built an entire site around their claim that their totes are delivered in 3 days. After building everything out I placed and order myself and the delivery date was over 2 weeks out because rather than use a US print house (I live in CA) they printed it over sees somewhere. Would not recommend them. They are not transparent and lie.
Hi,
Firstly, we are very sorry that you’ve experienced this situation - it is very far from the standard that we are aiming for in local production, and not the norm. We would also like to thank you for the feedback as it helps us grow and improve. We have now shared a detailed account of why this occurred, and are conducting an investigation to ensure we can minimise the chance of this ever happening again, which we will keep you updated on.
Should you have any questions or wish to discuss further please don't hesitate to give us a call or pop us a message - we would love the chance to discuss this with you to ensure you are fully satisfied with the solution. Once again, we really appreciate you taking the time to provide us with your feedback here.
Best regards,
Kyle
Customer Service Manager
I have been using Gelato for almost a month now and I couldn't be happier. I'm selling wall art, mainly canvases for now and the customers are loving the product. Having different distribution centers around the world helps with delivery time and costs as well. I'm looking to expand with more products from Gelato and I'll be automating my orders as much as possible using the app's full potential which has been great and easy to use so far!
Hi, thank you for your review! We're honored that you've chosen to partner your wall art business with us and are enjoying our integration. Our team is here to help you 24/7, you can count on us for support! Kind regards, Adeline
The integration with Shopify works impeccably. Things that I would change:
- If you published a product with shipping included, you cannot change the option later
- for the personalize design the image resizing tool behaves weird. Over all, I'm pretty happy with it by now.
Hi, thanks for your review! We're glad that you're happy with our app. One of our colleagues has gotten in touch with you to learn more about how we can make your experience a 5* one. Kind regards, Adeline
Gelato works seamlessly with Shopify and I mean seamlessly! Great range of products, that hopefully will be added to in the future.
Hi, thanks for your review! It's great to hear you love our integration! You'll be happy to know that new product launches are on our roadmap this year! Feel free to get in touch with us anytime you need our support. Kind regards, Adeline
It's easy to install and navigate. Support time it's helpful and step to step guide easy for follow.
It's easy to create products everything is on hand and function properly.
Great.
Hello,
Thank you for your positive review of Gelato! We are glad to hear that you found our platform easy to use and navigate, and that our support team was able to assist you effectively. We appreciate your feedback and hope to continue providing you with great service and products in the future!
Best regards,
Bartosz
Gelato Support Team
Intégration à Shopify ultra simple, service d'impression et de livraison très rapide.
Tarifs attractifs.
Bonjour,
Merci d'avoir pris le temps de laisser cet avis.
Nous sommes heureux d'apprendre que vous avez pu facilement intégrer Gelato à votre boutique Shopify, et nous serons heureux de voir votre entreprise se développer avec nous.
Si vous avez besoin d'aide, notre équipe d'assistance est à votre disposition 24 heures sur 24, 7 jours sur 7.
Meilleures salutations,
Bartosz
Équipe d'assistance Gelato
The app integrates so well with Shopify, it's easy to create, update and sell products. Looking forward to further exploring the options.
Thank you for your review! We're glad to hear the integration was easy and that we can support the growth of your art business with our products. Our team is working to make the software even easier and more automated, and we have great products coming up in the next few months. We look forward to continuing to work with you! Best, Achille.
I used this app to start my POD journey. The order fulfill time is very impressive. I got two orders one for Gelato and other for Printify. Gelato is already shipped while Printify is still in process. Easy to use app and mockups are good. Integration and UI of the app and the platform is also very user-friendly. I am planning to use this instead of other POD apps.
Thank you for your review. We're very happy to support your new journey with our local production network and app! We will also be launching some exciting new products and platform features very soon to continue to help you grow. If you need us, we're here to support you 24/7. Best wishes, Alyssa