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Simple à connecter à Shopify, catalogue attractif avec une bonne diversité de produits.
Bonjour,
Merci beaucoup pour votre avis 5 étoiles !
Nous sommes ravis d’apprendre que la connexion avec Shopify a été simple et que vous appréciez notre catalogue ainsi que la diversité de nos produits. C’est exactement ce que nous cherchons à offrir à nos utilisateurs.
Si vous avez des suggestions ou besoin d’assistance, n’hésitez pas à nous contacter - nous serons heureux de vous aider.
Kind regards,
Michal
Gelato Support Team
Super easy to handle, the dashboard gives a clear oversight. I work with Gelato now for two days and I like that I can add the designs in bulk (but not the Label - inner neck?), the price editor with the shipping cost, very practical. It has a AI Mockup image creator and the images are very good, and an AI editor for title and description. I decided to work with Gelato, because it is based in Germany for me as a European based store a pluspoint. Let's see how it works further.
Hi there,
Thank you so much for your positive rating! We truly appreciate your support and are glad to know you’re happy with our service.
Let us know if we can help you with anything.
Best regards,
Andrzej
Gelato Support Team
No stars for you
excelente!
constant payment issues when i have a positive balance and auto replenish set up.
Customer service takes over a week to respond. Printful isn't great but go back to it because Gelato is worse
Hi there,
Thank you for sharing your feedback - we're sorry for the poor experience you had and for the delayed resolution of your payment issues.
I would like to clarify that the payment problems occured because automatic top-ups were not enabled, which caused the orders to fail due to insufficient balance in the Gelato Wallet.
We have also contacted you internally with more details.
Best regards,
Andrzej
Gelato Support Team
Super app et très réactif en cas de problème de livraison
Bonjour,
Un grand merci pour cet avis 5 étoiles !
Nous sommes ravis d'apprendre que vous trouvez notre application "Super" et que vous appréciez la réactivité de notre équipe en cas de problème de livraison.
Votre succès est notre priorité, et nous mettons tout en œuvre pour que la production et la logistique se déroulent aussi bien que possible, même lorsque des imprévus surviennent.
Merci de faire confiance à Gelato !
Cordialement,
Michal
Gelato Support Team
Very poor experience with customer service. Issues with not updating stock and out of stock orders being placed. Lack of communication with support, refusing to refund even when I showed previous communications stating the items were out of stock. The following day advised it was out of stock like I had stated, blamed the app for not working and I stated i wasnt receiving information from the app.
Overall a stressful experience, while quality was good I wont be using them in the future.
Great! Easy to use!!
Hello,
Thank you very much for your positive review. We truly value your support and are pleased to hear that you’re happy with your experience at Gelato.
We look forward to continuing to assist you with reliable service and supporting the growth of your business.
Kind regards,
Kamil
Gelato Support Team
sehr gut und einfach zu bedienen und alles ist easy zu managen
Hallo,
Vielen Dank, dass Sie uns eine positive Bewertung hinterlassen haben! Wir schätzen Ihre Unterstützung sehr und freuen uns, dass Sie eine großartige Erfahrung mit Gelato gemacht haben. Wir freuen uns darauf, Ihr Unternehmen und Ihre kreative Reise weiterhin zu unterstützen.
Mit freundlichen Grüßen,
Kamil
Gelato Support Team
Good
Hello,
Thank you for your positive review. We appreciate you taking the time to share your feedback and are pleased to know you’ve had a good experience with Gelato. We look forward to continuing to support you and contributing to your ongoing success.
Kind regards,
Kamil
Gelato Support Team