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Integrating with Gelato was quick and straight forward. Ordered samples of my mugs which I was very happy with. They turned out great and were delivered fast. I’ve gotten fast and good replies to my questions the times I had it. I’m excited about the broad portfolio of products that fit the style of my store. Like wood prints that has close-to-nature-feel that I am aiming for with my store. With Gelato producing in so many countries it makes it easy to see how I can grow my business with them and act like a local company in each market.
Hi,
Thank you for your review and for choosing Gelato.
As you noted, we are expanding our product portfolio and local printing locations very rapidly. Just this month we have launched tote bags and local production in Malaysia and Greece, taking the number of countries with local production partners to 32. With this expansion, we want to give you better cross-sell opportunities and help you scale your business globally.
Let us know if you have any additional feedback. Looking forward to supporting your business!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Easy to use and very clear. Also the quality is very good and delivery very fast. I recommend this integration.
Thank you so much for the review! It's great to hear that the app has been easy to use. We look forward to supporting you with the same high quality and same fast delivery (but even more exciting products!) during the holiday season and beyond.
Best wishes, Alyssa
I've tried a few POD services. Gelato is really fast. The software is nice to use and they have 24/hr support.
I did encounter an issue with shipping cost, took some time, but was eventually fixed and I got a good thank you for reporting the bug.
Some products (tshirts/hoodies) do have multiple brands, so would be a nice feature request to split those up in seperate products. If I a certain brand, then I want it for a reason, now it sometimes says : Sport Tek ST350, Gildan 42000, Stedman ST8000, Just Cool JC001 . Which one will be sent depends on stock and how fast. But sometimes print qualities on 1 brand is better than the other.
Thank you Michal and Kyle for helping out!
Hi,
Thank you for sharing your experience with us, and we apologize for the inconvenience you've encountered. We understand your frustration with the discrepancies in shipping costs and the delay in resolving this matter. Regarding the personalization tool and the issue with multiple color swatches, we appreciate your feedback and are actively working to streamline this process for a better user experience. Additionally, we'd like to clarify that our local production model involves collaborating with various local businesses, leading to product branding variations based on factors such as country and location. We regret any confusion this may have caused. Rest assured, we've taken note of your concerns and will strive to address them promptly. I've also reached you directly via e-mail to assist you further. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly.
Best regards,
Michal
Gelato Support Team
Simply awesome! the customer service is really great. This is the first time I've seen people invested that much in user feedback. There is also a wide range of products. I highly recommend.
Hi,
Thank you so much for your kind words. Your feedback is making us better - please keep it coming!
Please do not hesitate to reach out to us if we can help you further.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Fácil de trabalhar. Muito intuitivo e com muitas opções
Ficamos felizes em saber que você acha o Gelato fácil de trabalhar e intuitivo, com muitas opções. Nossa plataforma é projetada para ser amigável e oferecer uma variedade de recursos para atender às suas necessidades de impressão sob demanda. Se tiver mais alguma dúvida ou precisar de assistência, estamos aqui para ajudar. Obrigado por escolher o Gelato!
The integration to my Shopify store has worked perfectly so far. Paid orders automatically get fulfilled without be needing to do anything -what more could you ask! I'm subscribed to the plus service as this let's me expand print materials without needing to create new products each time -a big time saver. My only complaint at this point would be the image quality of the Gelato mock ups - at any kind of zoom they are blurry and that's not good if you are selling artwork as customers think the quality isn't good. So I'm using Photoshop still to create my product images and mock ups.
Hi, thanks for your review. Great to hear that our Shopify integration and Gelato+ are helping you with your business and saving time! You'd be pleased to know that we recently released a feature exclusive to Gelato+ subscribers that allows you to download larger high-quality mockups. Feel free to reach out 24/7 if you ever need our support team's help. Kind regards, Adeline
So far so good. I have only placed a test order so far, but the integration with my Shopify store has been very smooth.
Hello,
That's great to hear! A smooth integration with your Shopify store is crucial for a seamless experience. If you have any further questions or need assistance as you continue using Gelato, feel free to reach out.
Best of luck with your store, and if there's anything specific you'd like to share or discuss, we're here to help,
Bartosz
Gelato Support Team
I love using Gelato for my print on demand business. They have quality products with a variety of design options and fast shipping. I also like the quality of their prints. I only wish they had more mock ups on the free plan and also more products such as candles and glass bottles.
Hi,
Thank you for your positive feedback and for choosing Gelato for your print-on-demand business. We're glad to hear that you appreciate our quality products, variety of design options, and fast shipping. Your feedback regarding mock-ups and additional product offerings is valuable to us, and we'll certainly take it into consideration as we continue to improve our services. If you have any further suggestions or questions, please feel free to reach out. We appreciate your support and look forward to serving you again.
Best regards,
Michal
Gelato Support Team
I recently had the pleasure of using Gelato Print on Demand for my custom printing needs, and I must say that I am thoroughly impressed with their services. This innovative company has revolutionized the print on demand industry with their exceptional quality, efficient process, and extensive product range.
One of the standout features of Gelato Print on Demand is the remarkable print quality they offer. Whether it was a photograph, artwork, or text, the prints came out vivid, sharp, and true to the original. The attention to detail and color accuracy were top-notch, which is crucial when it comes to personalized prints. I was amazed at how accurately they reproduced the intricate details of my designs.
The process of ordering and customizing prints through Gelato Print on Demand was remarkably straightforward and user-friendly. Their online platform is intuitive, making it easy to navigate and select the desired product and specifications. Uploading my designs was a breeze, and the preview feature allowed me to visualize how the final product would look. Additionally, the platform provides real-time cost estimates, ensuring transparency and eliminating any surprises.
What sets Gelato Print on Demand apart from other companies is their extensive product range. They offer an impressive array of printing options, including art prints, posters, canvas, apparel, phone cases, and more. This variety allowed me to explore different creative possibilities and cater to various printing needs. The fact that they have printing facilities in multiple locations worldwide is also a major advantage, as it ensures fast and affordable shipping to customers all around the globe.
Customer service is another area where Gelato Print on Demand excels. Their support team was highly responsive and went above and beyond to address any queries or concerns I had. They were friendly, knowledgeable, and provided timely assistance throughout the entire process. Their commitment to customer satisfaction was evident in every interaction.
Lastly, I was pleasantly surprised by the competitive pricing offered by Gelato Print on Demand. Despite the exceptional quality and extensive range of products, their prices were reasonable and often more affordable than other print on demand services. This made it easier for me to experiment with different designs without breaking the bank.
Overall, I cannot recommend Gelato Print on Demand enough. Their commitment to excellence, top-notch print quality, user-friendly platform, wide product range, and outstanding customer service make them a true game-changer in the custom printing industry. Whether you're an artist, a business owner, or someone looking to create unique personalized items, Gelato Print on Demand is the go-to choice for all your printing needs.
Hello,
Thank you for sharing your wonderful experience with Gelato Print on Demand! We're thrilled to hear that you were thoroughly impressed with our services and found our company to be innovative and exceptional in the print on demand industry.
We take great pride in delivering remarkable print quality, and it's fantastic to hear that your prints came out vivid, sharp, and true to the original. Our attention to detail and color accuracy is a top priority, ensuring that your personalized prints are of the highest quality and faithfully represent your designs.
We're glad that our ordering and customization process was straightforward and user-friendly for you. Our intuitive online platform is designed to make it easy for you to navigate, select your desired products, and customize them to your specifications. We understand the importance of visualizing the final product, and our preview feature allows you to see exactly how your designs will look before placing your order. Real-time cost estimates also provide transparency and eliminate any surprises, giving you full control over your printing projects.
Our extensive product range is aimed at providing you with a wide array of printing options to unleash your creativity. From art prints to apparel, phone cases, and more, we strive to cater to diverse printing needs. With our printing facilities located in multiple locations worldwide, we ensure fast and affordable shipping to customers around the globe, allowing you to reach a global audience with ease.
We greatly appreciate your kind words about our customer service. Our support team is dedicated to providing exceptional assistance and ensuring your satisfaction every step of the way. We're delighted that they were responsive, friendly, and knowledgeable, making your experience even more enjoyable.
Affordability is a key aspect of our services, and we're thrilled that our competitive pricing allowed you to explore different designs without breaking the bank. We believe that exceptional quality should be accessible to all, and we strive to offer reasonable prices that provide great value for your investment.
Thank you once again for recommending Gelato Print on Demand. We're honored to be your go-to choice for all your custom printing needs. Whether you're an artist, a business owner, or an individual looking to create unique personalized items, we're here to support you and deliver excellence in every print. We look forward to serving you in the future and helping you bring your creative visions to life.
Best regards,
Bartosz
Gelato Support Team
I am starting an PoD brand and have been shopping around. I tried both printful and gelato. Today I received my Gelato test garments and let me tell you I was shocked at how bad they were. I ordered a t-shirt and hoodie with a simple thistle design, the garments came loose in a paperbag, no individual wrapping and they were creased beyond belief. The embroidery didn't match the previews and when I contacted customer support I was told how they were packaged and the quality of the embroidery was as intended. These reviews are paid for I have no doubt. If you are starting a PoD brand I would look elsewhere or pay the money to find out yourself.
Hi,
Thank you for sharing your experience with Gelato, and we sincerely apologize for any disappointment you've encountered.
We have thoroughly reviewed the design and embroidery concerns with our quality and design teams. We recommend considering adjustments to the design for optimal embroidery results. Additionally, we acknowledge the packaging issue and have reported it internally for improvements.
We have reached out to you directly via email to offer a suitable solution and address the specific issues you've raised. Your feedback is invaluable to us, and we are committed to resolving this matter to your satisfaction. If there's anything else you'd like to discuss or if you have further concerns, please feel free to respond to our email. We appreciate your understanding as we work towards a resolution.
Best regards,
Michal
Gelato Support Team