รีวิว (1,192)

การให้คะแนนโดยรวม
4.8
จำนวนต่อระดับคะแนน
  • 89% ของการให้คะแนนคือ 5 ดาว
  • 5% ของการให้คะแนนคือ 4 ดาว
  • 1% ของการให้คะแนนคือ 3 ดาว
  • 1% ของการให้คะแนนคือ 2 ดาว
  • 4% ของการให้คะแนนคือ 1 ดาว
แก้ไขเมื่อ 25 กุมภาพันธ์ 2021

Update 25/02/21 : so here i am updating my review again.one of there members have sorted me and very helpful advice. to be honest i may be wrong or too quick to leave them a review like the one i have left. hope fully things will move forward and i will keep update as i go.. so far very helpful thanks 24/02/21
Dont evan try this app.i have tried them for a sample order as i was not sure what they ...

Nelly & bros
สหราชอาณาจักร
3 เดือน ในการใช้แอป
Gelato ตอบแล้ว 26 กุมภาพันธ์ 2021

Hi,

Thank you for reconsidering and updating the review.

We are in March 2021 adding 7 new partners for apparel in the EU, North America and South America. Sometimes we are ...

18 ธันวาคม 2023

Super intuitiva. Gracias por crear una plataforma tan increíble.

Paint and Print
อุรุกวัย
3 เดือน ในการใช้แอป
Gelato ตอบแล้ว 20 ธันวาคม 2023

Nos alegra saber que encuentras la plataforma super intuitiva! Estamos comprometidos en hacer que la experiencia sea lo más fácil y eficiente posible. Si tienes alguna ...

9 พฤศจิกายน 2023

still a bit slow at publishing products

BuyByCamilla
สหราชอาณาจักร
3 เดือน ในการใช้แอป
Gelato ตอบแล้ว 13 พฤศจิกายน 2023

Hello,

Thank you for sharing your feedback about the publishing speed. We're constantly working to improve our platform, and your input is valuable. If you have any specific ...

21 พฤษภาคม 2022

I love the integration. It works seamlessly. The only concern is the flat rate shipping. Your Shopify store charges a flat rate but the actual shipping cost would vary by weight and there's no way to solve this other than editing shipping profiles for each product and each shipping zone which is quite tedious

Bantayan Direct
ฟิลิปปินส์
2 เดือน ในการใช้แอป
Gelato ตอบแล้ว 24 พฤษภาคม 2022

Thanks for the review. It's great to hear your thoughts and feedback. We're reaching out with more information on how you can test out our "live shipping rates" which is a ...

แก้ไขเมื่อ 22 เมษายน 2021

Not long after I posted my previous review one of their team members contacted me with some clarity and possible other options on their website that I might find interesting, which was super helpful.. he was also very understanding of my concerns and business model. Good job gelato, good job.

NEXX TRENDS
แคนาดา
ประมาณ 2 เดือน ในการใช้แอป
Gelato ตอบแล้ว 22 เมษายน 2021

Hi,

Thank you for your feedback and for being open to re-evaluating the rating.

I am really glad you found our phone conversation useful. Should you need any further support ...

แก้ไขเมื่อ 15 มกราคม 2021

I had a lot of conversation with Gelato about a few issues, one of which was never resolved. Pros:
-Quality prints (sample test);
-Very fast service in the USA and a satisfied customer (one sale only with Gelato);
-Good communication (chat help line);
-Integration with Shopify works well. Cons:
-Prices are constantly changing;
-A price bug (big increase) which was fixed a few days later (after ...

VisualArtCreative
แคนาดา
ประมาณ 2 เดือน ในการใช้แอป
Gelato ตอบแล้ว 18 มกราคม 2021

Hi,

Thank you for your review and investing time in organizing this feedback.

We recognize your frustrations and would like to bring some context and explanation - more for ...

แก้ไขเมื่อ 12 มีนาคม 2021

Just getting started with Gelato - they called me today to offer extensive support which is wonderful so we can get our colour profiles correct. We are trialling a few of their products and have high hopes of building a wonderful business with them. We will update our review over time with how we get on, but we have made a start and their local delivery and integration with Shopify is a great ...

JohnDyerGallery
สหราชอาณาจักร
ประมาณ 1 เดือน ในการใช้แอป
Gelato ตอบแล้ว 12 มีนาคม 2021

Hi,

First of all, thank you for taking the time to write a review and provide your detailed feedback. You have already provided fantastic insights to the team.

It was a ...

10 กุมภาพันธ์ 2022

The integration with Shopify works impeccably. Things that I would change:
- If you published a product with shipping included, you cannot change the option later
- for the personalize design the image resizing tool behaves weird. Over all, I'm pretty happy with it by now.

HumorJobs
เนเธอร์แลนด์
ประมาณ 1 เดือน ในการใช้แอป
Gelato ตอบแล้ว 11 กุมภาพันธ์ 2022

Hi, thanks for your review! We're glad that you're happy with our app. One of our colleagues has gotten in touch with you to learn more about how we can make your experience ...

แก้ไขเมื่อ 7 กรกฎาคม 2021

I am updating my review. Gelato reached out to me and addressed my concerns. Company staff called and worked with me. Two of the issues have been resolved and the third is well on its way to a solution. If you are looking for a company to quickly address and fix issues, I recommend Gelato.

Livabby Tea
สหรัฐอเมริกา
26 วัน ในการใช้แอป
Gelato ตอบแล้ว 2 กรกฎาคม 2021

Thank you for your feedback and for being open to re-evaluating the rating. We are glad we were able to clarify the issues quickly. We are here to support and ensure that ...

1 มีนาคม 2024

Great experience with a few minor mishaps.

The very first sample I ordered was amazing quality, but I have not gotten that same garment type since, despite using the same exact template (I only changed the logo/branding). Still- the print & embroidery quality is top notch.

I also ordered a non-zip hoodie sample, but was sent a zip instead, which they quickly resent. I mention this because I fear ...

THEWORLDEFFECT
สหรัฐอเมริกา
25 วัน ในการใช้แอป
Gelato ตอบแล้ว 4 มีนาคม 2024

Hi there,

We are happy to know that you are delighted with our print quality. We are committed to making the experience as smooth as possible and are continuously working to ...