評論 (1,169)
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根據評分
When I needed help figuring how to publish our first product, the 24 hour support got it done for me right away!
Hello,
Thank you so much for your kind words and 5-star rating! We're glad to hear that our 24/7 support team was able to assist you promptly and effectively.
Your satisfaction is our top priority, and we're committed to providing exceptional service. We look forward to continuing to support your business growth.
Best regards,
Michal
Gelato Support Team
PROS
Easy-to-use interface
Good design tools
Several print location options
Good integration with storefronts
Wide range of connections to other sources, such as Google and Pinterest
CONS
Variants are limited to 100
Lack of 'Higher ended' products
Lack of written Shipping Policy
Hello,
Thank you for the thoughtful 5-star review! We're glad you're enjoying the interface, design tools, and integration options.
Regarding the points raised, please note that the 100-variant limit is set by Shopify. For shipping, estimated delivery times and tracking information are available in our catalog, with additional details on returns and our quality guarantee in our Help Center. For any specific product requests, please reach out—we'd love to hear your ideas!
Thank you again for the feedback and your support.
Best regards,
Bart
Gelato Support Team
Excellent Customer Service and support for specialised queries. They are growing at a mass scale so bugs are to expected but from my experience issues are about 5% of all orders. Divine is simply the best
Hello,
Thank you so much for your 5-star review and thoughtful feedback. We’re delighted to hear that our customer service and support for specialized queries have met your expectations. As we continue to grow, we truly appreciate your understanding that occasional issues can arise—your feedback helps us improve every day.
We’re especially pleased to know you’ve had such a positive experience with Divine. She’s an invaluable part of our team, and your recognition means a great deal to her and to all of us. Thank you for your trust and for being part of our journey.
Best regards,
Michal
Gelato Support Team
It's the best platform for a new sellers because it's easy to set up and design by your self.
Hello,
Thank you for your 5-star review! It’s great to hear that you find Gelato easy to set up and ideal for new sellers. Making the platform user-friendly is a priority for us.
If there’s anything we can assist you with, feel free to reach out.
Andrzej
Gelato Support Team
This app makes the entire process SO much easier for beginner storefronts and even advanced ones.
Hello,
Thank you for your kind review! We’re always working to make ecommerce management straightforward and accessible for all.
If you ever need assistance or have feedback, don’t hesitate to reach out.
Andrzej
Gelato Support Team
Easy to use and convenient, takes away the hard part of making products and fulfilling them on your own. Highly recommend
Hello,
Thank you for the great review! We’re glad to hear that our service makes the process easier for you. Your recommendation means a lot, and we’re always here to help if you need anything.
Kind regards,
Bart
Gelato Support Team
It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.
Hello,
Thank you for your positive review! We’re glad to hear that you’re enjoying Gelato. Regarding your feedback on bulk product setup, we have solutions which can help streamline the process. You can learn more about these features in our Help Center or by contacting our team via chat or e-mail - we will be happy to support you according to your needs.
If you need any further assistance, feel free to reach out, we are available 24/7!
Best regards,
Andrzej
Gelato Support Team
I love how easy this app is to navigate. there is many design templates available. shipping is cost effective and fast. Gelato has made starting my own online business possible. and such an easy transition.
Hello,
Thank you for the wonderful review! We’re glad to hear Gelato has been working well for you. If you need anything along the way, don’t hesitate to get in touch.
Best regards,
Bart
Gelato Support Team
The integration is amazing. The only thing I don't like is the limited products.
Hi there,
Thank you for your review! It’s great to hear you’re happy with the integration. We’d love to know which products you’d like to see added—feel free to share your suggestions at apifeedback@gelato.com. We’re always looking to improve and expand our offerings!
Kind regards,
Bart
Gelato Support Team
Gelato is easy to use, very user friendly, and it is easy to find useful information and calculate everything to add items to my store
Hi there,
Thank you for your kind words! We're so glad to hear you're enjoying how user-friendly Gelato is and that it's making it easier to manage your store. If there's anything we can do to make your experience even better, let us know!
Kind regards,
Bart
Gelato Support Team