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I placed three test orders on Monday, September 30th. Two canvas and one framed print. The company gave me three free orders up to a certain dollar amount, so I thought I'd try it. The items arrived on Saturday - lightning fast. I'll admit that I was skeptical since their canvas prints are considerably cheaper than my current supplier. But the print and durability are easily tied for the best canvas I've ever seen. I didn't give the app 5 stars because the framed print wasn't the best. The plexiglass was dirty, and it didn't seem durable like the canvas prints. Still, I'm extremely happy with my orders.
Hi,
Thank you so much for trying out our service and for taking the time to provide your feedback.
We are glad you are overall satisfied with your first orders but we would like to ensure we can do anything we can to improve further and give you a 5-star experience. If something is not perfect with your order, we are always very eager to know what that was to report it internally and improve in the future.
It would be great to know more about the framed print you received and what exactly was not up to your expectations.
Looking forward to supporting your business in the future!
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
I use this help to help add products to shopify and it is really easy to do.
I like how we have all the products to choose from such a variety.
Thank you very much for your review! We are happy to be supporting the growth of your Shopify store. We've got many new products coming soon, so there'll be even more variety to choose from and offer your customers. Please feel free to reach out to our team anytime if you need support! Best wishes, Alyssa
As we all know with any product or service glitches may happen for what ever reason, that being said I must say I am more than impressed with Gelato and their customer service ...They are quick to correct the situation, It's clear to me they want to make sure you get it right for your clients...sign of a company that cares about your success and reputation............good job!
Hi,
Thank you for the kind words and for helping us to become better. It was a pleasure speaking with you on the phone and I'm glad we were able to resolve the issue quickly.
It is entrepreneurs like you who inspire us to improve our platform. We are here to support and ensure that your store becomes a success - Please continue to send me and the team feedback and we will continue to improve the service for everyone.
Regards,
Pradeep
SVP Customer Success
I work with Gelato for 8 month now, and I am super happy. It's not that everything works all the time, sometimes software plays up, but it is the best customer service ever IF there is a problem. My customers are especially happy with the canvas and cups.
Hi,
Thank you for your review.
It is very energizing to read your review!
We appreciate the feedback about our customer service team - we will forward this to our agents.
If you have any questions or feedback, we are always here to support and guide you when needed.
Best regards,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Great so far
Hello,
Thanks for sharing your experience! We're glad to hear that things are going great for you. If you have any questions or need assistance, we're just a message away.
Best regards,
Bart
Gelato Support Team
Love it!! All in all a great service and super products!!!
Hello,
Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out.
Your recommendation means a lot to us,
Bartosz
Gelato Support Team
I am using Gelato for my UK Shopify store (www.myprintsgallery.com) and it is working like a charm. With its model of local production and local shipping, I do not think any of the other POD apps in Shopify are close to be able to follow on production time and shipping time. Of course this gives a "wow"-factor to customers when receiving their orders so fast, as if it were from a shop next door. In addition, the feedback I am receiving on product/print quality so far is brilliant (I am selling posters and canvas). I have had zero returns so far. Customer service is very responsive and willing to help immediately in case of any questions. As with any business dealing with production and sales of physical goods there is always the odd chance something will happen in the supply chain at some point for a customer order. It is great to know customer service will be right there on the spot to support so I in turn can give an answer to my customers quickly which they rightly expect (even if the answer might not always be what they ideally hope for).
Hi, thanks for the review! We're excited to be your partner and continue supporting you as you grow your business. Our support team is here 24/7 to assist you in case you need us. Kind regards, Kyle.
The inventory and fulfillment system could use some improvement. There were lots of issues with delay due to restocking and inaccurate syncing of inventory shown on platform vs. actual inventory in-house. It seems like there are also communication issues with the print stations, it often takes days, sometimes took more than a week just to track down the status of an order. Customer service has also been very unreliable as 50% of the time will not follow through with action even if they made the promise in the chat/over email. I literally have to follow up on a daily basis to get the update I need.
Hi,
First and foremost, it is very sad to read this. We are sorry about the out-of-stock situation and how it affected your business.
We've reached out to you on the phone but weren’t able to connect. We have shared our direct contact information to discuss your feedback in more detail - feel free to reach out anytime.
We launched frames last year and we now support 250 variants of frames and hangers across 32 countries - not an excuse, just an explanation. During this time, we have learned a lot about the global fulfillment of frames and how to improve stock management. We have now placed orders for larger volumes of our best-selling frames and added more print partners that can stock frames in each region. Finally, we are improving the accuracy of our stock inventory and adding more ways for you to keep up to date with any changes.
Additional information on stock status, including the expected stock replenishment date, can be found here: https://bit.ly/3kMeAw5
Finally, based on your feedback, we will review the communication flow in order to understand how that can be streamlined.
We are striving to improve our service every day, and I hope you'll give us the chance to earn your trust again.
Best,
Achille Mileto
Head of Customer Advocacy
Gelato
We are using Gelato for our Print-On-Demand personalized products - and not only do they offer great quality prints, but their application also works perfectly - on top of a great, absolutely supporting team that helps with absolutely everything. We were working with Printify before and are super happy we switched!
Hi,
Thanks for your great review and for choosing Gelato to support your business. Our engineering, product and support teams will be thrilled to read this review!
Should you have any additional feedback on need any support, please don't hesitate to reach out to us.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
seems easy to work with
Hello there,
Thank you for your positive feedback! We're happy to hear that you're having a great experience with Gelato and our Shopify integration. We're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out.
Your recommendation means a lot to us.
Best regards,
Michal
Gelato Support Team