Gelato: Print on Demand

So far so good. Still early but lots of flexible helpful options and much still to explore. Have placed first order to monitor fulfilment process. Again, so far so good.

Very easy to use no headache and a breath of fresh air so far. Thank you

one word amazing!!!

First of all, this is not a paid review. It will probably sound like that, but rest assure I'm just a satisfied customer. Since a lot of reviewers here seem a little quick on the negative, I thought I balance that out with a little more indepth good experience. I been using one of Gelatos competitors for 2 years, and been super happy. Everything have worked out fine, and it was easy to use. Never had any returns, which means the customers was satisfied with the products. So I really wasn’t searching for a new provider, but the customers have had been waiting longer and longer for their orders. Sometimes up to 2-3 weeks. I know it’s challenging times, but it’s another problem nevertheless. One day someone asked me if I used ”Gelato”, a name that never came up in my research when I was looking to find a fulfillment partner the first time. Of course I looked them up, just out of curiosity. And since I’ve begun having some issues with long shipping times, I immediately fell for their "Local shipping, worldwide” USP. Since I really had nothing to lose, I gave them I try. Without disconnecting the fulfillement partner I already had, of course. A couple of hours after I signed up, I got a standard ”welcome letter”. Which was nice, but since there was one thing missing in Gelato I really liked in my current provider (A library of my files) I decided to answer that bot-mail and tell them that. To my surprise, I got an answer after just a couple of minutes. They told me this was under development, and will be on Gelato soon. But until then he presented a personal work-around that would solve my ”problem”. And it definitely did. After that, I’ve continued to send them my personal thoughts on my experience, and they kept on delivering superb answers and solutions to each of my questions. Now I have, together with them, created a tailored solution that works almost perfect for my needs, and way better than it did at the competitor before. The better pricing is really just a bonus, to have the customers receive their products within a couple of days is amazing. I´m superhappy I took a chance.

Really enjoying working with Gelato. We made the switch in Jan this year having used Printful for a year previously and have been very happy with the move. Speed of service is great and printing in local countries post brexit is a real plus for us! Customer service and account management has been excellent

Great experience, thank you so much!

very good

Amazing POD app and services indeed…#abstrakjsnc

Finally a product that claims to be "an integration", which is a REAL integration: you don't have to go crazy with the worry of double-checking everything every time you load a product. You just load it up and ... Forget it: it's ready to go. For us it was hilarious to use Gelato: I contacted customer support not to ask them for guidance and support (the knowledge base is complete on this) but every time to get confirmation on things like "Is it REALLY enough to do such simple operations? here? Really really? " Using Gelato makes us feel like children in the land of toys every time.

perfect right now