評論 (1,171)
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Gelato is super easy to use (from using templates to design throughout defining prices for mugs). I had a friend testing the Shopify purchase journey in Brazil and she said it didn't take 15 seconds. I received notifications from Gelato/Shopify at every step. It is really well integrated, totally recommend.
Hi,
Thank you for your feedback.
I am glad to hear that you've found our integration seamless and the platform easy to use. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions please don't hesitate to reach us.
Thank you for choosing Gelato.
Michal
Gelato Support Team
Fácil de trabalhar. Muito intuitivo e com muitas opções
Ficamos felizes em saber que você acha o Gelato fácil de trabalhar e intuitivo, com muitas opções. Nossa plataforma é projetada para ser amigável e oferecer uma variedade de recursos para atender às suas necessidades de impressão sob demanda. Se tiver mais alguma dúvida ou precisar de assistência, estamos aqui para ajudar. Obrigado por escolher o Gelato!
This is my first experience and I have benefited a lot from your esteemed site.
Hello,
Thank you for your positive review. We're glad to hear that your first experience with our site has been beneficial. If you have any questions or need further assistance, please feel free to contact us.
Best regards,
Michal
Gelato Support Team
I love the fact that I can see how much the product would cost in different countries, and that the app automatically selects the most suitable fulfilment centre.
Hi,
Thank you for sharing your feedback with us! Providing a seamless and efficient experience for our users is a top priority. If you have any further feedback or questions, please feel free to reach out. We appreciate your support and look forward to continuing to meet your expectations.
Best regards,
Michal
Gelato Support Team
Great printing network, prices and catalogue! Its why I chose Gelato.
Then I was having some issues with the integration (basically I could not integrate my shopify store!) I let them know and the product manager called me on the phone to apologize and they fixed my problem right away. Perfect!!! couldnt ask more! They also told me they wanted to make it up to me so they gave me wallet euros. I had a reactive, but mostly an EFFICIENT answer wich is the most important thing because they solved my problem in a blink. Dont hesitate to ask them everything you need and to point it out if you have an issue, they are constantly making improvements.
Thank you for the kind words and for helping us to become better. It is thanks to customers such as yourself we are able to improve. It was a pleasure speaking with you on the phone and I'm glad we were able to resolve the issue quickly.
Please continue to send me and the team feedback and we will continue to improve the service for everyone.
Wish you the best of luck with your business and venture.
Let us know if there is anything else we can help with to make your store a success.
All the best
Styrbjörn
Product Manager
I would like to say thank you to gelato manager Kyle for helping me deal with a few issues I was having in the beginning. He reached out to me and went above and beyond to resolve the problems I were having as a first time customer. Even with a few hiccups I &felt the genuine care and I truly appreciate taking the time out and helping me have a better experience. So, I needed to change my past review from last time.
I chose this site because of the great reviews, the products, and especially the neck label layout for their T-shirts. I’ve been looking for a company that I could be comfortable working with and I believe that this maybe the best choice. My shirts arrived in a timely fashion and they came out great! Can’t wait for my next batch to arrive. I’m satisfied. My only suggestion is that the customer service team gets better with understanding and knowing how to resolve issues better. Overall, I think this is a good start for your business.
Hi there,
We are truly sorry for your first experience with Gelato - this is definitely not up to the standards which we aim for.
I've sent you an update via email with all the actions we have taken to fix the situation, and allow you to proceed as expected - I really hope this shows the seriousness of how we view this. If there's anything outstanding please let us know and we'll follow up immediately.
Thank you for providing us with this feedback, which helps us to learn and improve our services to better serve you, and all our customers.
Best regards,
Kyle
Customer Service Manager
Very good app. Great selection of tools and setting for beginners and professionals. I would like to see more free mockup templates in the future.
Hello,
Thank you for your feedback! We're glad to hear that you find Gelato to be a very good app with a great selection of tools and settings. We're continuously working to improve and expand our offerings, and your input is valuable to us. We appreciate your suggestion regarding free mockup templates, and we'll take it into consideration as we continue to enhance our platform. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to support you on your creative journey.
Thank you for being a part of Gelato,
Bartosz
Gelato Support Team
LOVE IT! Amazing printing company with great customer support. I have been able to grow and scale my business with their help.
Hello, thank you for the review. We're glad to hear you enjoy Gelato so far, and we're looking forward to see your business growing! In case you'd need help, we're available 24/7. Thanks, Bartosz
I've been using this app to sell art prints and have been really enjoying it. The decentralized production model is something that I really love both from a cost/time savings standpoint but also it is so much better for the environment. The paper prints have always been fantastic, but I have had quite a few hiccups with metal prints along the way (my first order was a metal print and they sent me someone else's piece, the replacement had holes cut in it for acrylic prints. And a third order more recently had no mounts included). Each one was fully refunded and replaced very quickly, and my customers have so far had no problems like this whatsoever after a year of selling on here. TLDR: The idea behind this app is fantastic, the products are great, there may be a few hiccups but so far it has definitely been worthwhile.
Hi Caleb, thank you for reviewing and for choosing Gelato to support your business! We’re happy to hear that our team was able to resolve any reported issues quickly for you. We are always working to improve and will continue supporting you 24/7 as you grow your business. Kind regards, Adeline
In my opinion the best POD! The shipping time (in germany) is amazing! I just had some problems with some orders, but the support chat just fixed them really fast. Keep going guys, you're doing a great job :)
Hi! Thanks for your review, we're motivated to keep supporting you by providing quality service and fast delivery. You can certainly count on us for support 24/7. Kind regards, Adeline