評論 (1,172)
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Great experience overall. The products are of a great quality, logistics is efficient and customer support is reactive.
Hello,
Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you're satisfied with the quality of our products, efficient logistics and customer support. If you ever have questions, need assistance, or want to share more feedback, feel free to reach out.
Best regards,
Bart
Gelato Support Team
works great, very easy to use the tools, and the Mockups makes the products look great when exported to my internett-site.
Hello,
Thank you for the fantastic feedback! We're thrilled to hear that you find Gelato easy to use and that our tools are helpful for your needs. If you have any more insights or if there's anything specific you'd like to share, feel free to let us know.
Wishing you continued success,
Bartosz
Gelato Support Team
Great experience, thank you so much!
Hi,
Thank you for your wonderful review! We're glad to hear that you had a great experience using our Shopify app. Your satisfaction is our top priority, and we're delighted to have met your expectations. Should you have any questions or need further assistance, please don't hesitate to reach out – we're here to help. Thank you for choosing Gelato, and we look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
I've had great experiences working with the designing software and the fast integrations. They fulfill each order and ship them within the 10-day period that they state. Also, When I needed help, the customer service was outstanding. They always take the time to listen to you and your needs and stay patient for however long the calls or chats take. They never rush you. I highly recommend them.
Hello,
Thank you so much for your positive feedback! We're thrilled to hear about your great experiences with our designing software, integrations, and customer service. Providing excellent service and support is a top priority for us. If you ever have more feedback or need assistance, don't hesitate to reach out.
We appreciate your recommendation,
Bartosz
Gelato Support Team
First sale shipped after 24h of processing, mindblowing fast ! Amazing app for product customization etc... Just some few things to improve regarding the with/without frames for posters but overall this is a wonderful app !! The support is also amazing, don't hesitate to contact them ! Highly recommend.
Hi,
Thank you for the great feedback! We are very glad to hear that you are satisfied with our app, the shipping speed and customer support. I will definitely pass your feedback on to the relevant teams.
Let us know if you have any additional feedback or if there is anything else we can do to further support you and your business.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part.
A few things that would make these 5 stars shine even brighter would be:
The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this.
Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality.
The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this,
but in any case it's trust building and should be possible.
A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email).
Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration.
Cheers
HI Von Streg,
We're very glad to hear you're thrilled with our customer support, and the user interface!
Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas.
Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here:
https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads-
It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7.
Best regards,
Kyle
It was very easy to connect Gelato to Shopify and create products. Each product I created connected to my store within a couple seconds (even when I updated them). So far, I love the user experience. Gelato makes it simple for me to design products with the logos I have made for my brand.
Hello,
Thank you for your positive feedback! We're glad to hear that our integration with Shopify is seamless and that you're enjoying the user experience. Our goal is to make it as easy as possible for you to create high-quality products with your own designs. If you have any questions or concerns, please don't hesitate to reach out to our support team for assistance.
Thank you,
Bartosz
Gelato Support Team
It's actually pretty easy to use and the customer support is really responsive.
Hello,
Thanks so much for sharing your thoughts! It's great to hear you're finding Gelato user-friendly and that our support team has been helpful. Should you need anything as you continue using our platform, just give us a shout.
Best regards,
Bart
Gelato Support Team
good
Hello Ana,
Thank you for your feedback! We're glad to know you had a positive experience. If you have any specific comments or suggestions, feel free to reach out.
Thanks for choosing Gelato,
Bart
Gelato Support Team
GELATO IS AWESOME!! very professional.
Hello,
Thank you for your positive feedback and for choosing Gelato for your printing needs. We're glad to hear that you found our service professional. Providing a high-quality and professional experience is important to us. If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team