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Gelato - Customer support at it's best!
I really never experienced any help like I got from Gelato! The support team is REALLY listening to you and they do their absolute BEST to help you with your problem AND also listen to you when you speak about improvements they could implement! Did I tell you they work fast also? Because they really do! I'm happy to be with you! Keep up the GREAT work <3
Hello,
Thank you for taking the time to leave such a positive review of your experience with Gelato's customer support team. We strive to provide the best support possible and it's great to hear that our team was able to assist you with your needs in a timely and efficient manner. We also appreciate your feedback on how we can improve our services and will take it into consideration for future updates.
Thank you for choosing Gelato as your printing partner and we look forward to continuing to serve you in the future,
Bartosz
Gelato Support Team
Great support from the team - very competitive pricing and the shipping time is also very fast as they reduce the carbon footprint. I haven't had any issues so far but hoping to see more product availability / full stock. Highly recommend trying them out!
Hi,
Thank you for your review.
We are very happy that you and your customers are enjoying the business and environmental benefits of local production and fast shipping!
We have a great roadmap of new products and features rolling out in the coming months to help grow your business even more, so you should be seeing some great new options very soon. We’re excited to hear what you think of them as they launch.
Should you have any questions we are always happy to help.
Best,
Alyssa Rivera
Customer Success
These guys are amazing, i mentioned to them that they need a mock-up generator, and they had it built within a few weeks - what differentiates them from the competition is their ability to work with you directly and truly understand your needs to help you thrive
***UPDATE***
Hi,
Once again I would like to thank you for taking the time to share your honest review with us and push us to develop this improvement.
I just wanted to let you know that we have released the mockup generator for Shopify products! Now you can create beautiful mockups using the different scenes that we made available. You can read more about this new feature here: https://apisupport.gelato.com/hc/en-us/articles/360016128380-How-can-I-add-mockups-to-my-products-in-Shopify-
Should you have any questions please do not hesitate to reach out.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
***************
Hi,
Thank you for taking the time to write a review for our Shopify app and provide feedback - we really appreciate it!
Based on your feedback, we have improved the product catalogue with additional product images and information. This is already live today. Please have a look.
In addition, our team is currently working on adding a mockup generator and a product preview before adding it to your Shopify store. These improvements will be live in the next few days. We will let you know as soon as they are released so you can try them and hopefully give us feedback.
Once again thanks for helping us improve our app. Should you have any additional comments please drop me a note at achille.mileto@gelato.com
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato API
I tried a few print-on-demand platforms and decided to stick with Gelato for my poster store. The website is easy to use and their support team is the best. The app integrates smoothly with Shopify. Good quality and fast delivery. And their transparency in prices and shipping rates really help me in setting up the pricing
Thank you so much for your review! We are so happy to read this and to be part of your company's journey. We'll continue to work to provide the best support possible for you through our software, customer support and fulfillment, and will be adding more features, printing locations, and products to help you grow in whatever way is best for your business.
Thank you for using Gelato and know that we are here for you 24/7!
Best wishes,
Alyssa Rivera
Customer Success Director
i tried other print on demand companies as well but so far Gelato is the best. The quality of the prints and the materials much more better than the others. Also print on tote bags doesn't disappear after the first wash like i had in the other companies, it is still the same after washing many times. Order process is easy to manage, shipping is fast, the way the packages arrive is great, the customer service is amazingly helpful. i am so happy of working with gelato.
Hi, thanks for your review! We're glad to hear that you're delighted with our production and operations. Our team is here 24/7 to support your growth - don't hesitate to reach out should you need anything. Kind regards, Kyle
Working with Gelato as our fulfillment partner has been an absolute pleasure. Their fully hands-off fulfilment has allowed our business to grow smoothly. I'm able to use my time for product development, marketing and planning, rather than fussing over fulfillment every day. Their localised production means we were able to seamlessly expand from Europe to the US without any heavy lifting on our end. The customer service is top notch (I haven't had to wait more than a minute to reach an agent). If you're looking for a print-on-demand partner, I have no hesitations in recommending Gelato. Bill Malin & Mizen
malinandmizen.com
Hi Bill Malin & Mizen, thanks for your review! It's great to see you're expanding your market across Europe and the US! We're here 24/7 to assist and support you as you grow and scale with us. Kind regards, Adeline
Fantastic App and service, i have been looking for a very long time for a POD service that offers fast shipping at a good price, high quality prints and proper integration with all my platforms. I love that I can integrate/sync products with my existing products on Etsy and in Shopify. I have used many of POD services that don't offer this crucial feature.
The shipping is unbelievably fast! some of my customers receive their order within two days!
I still use Printify for my cushions and phone case orders but I'm hoping Gelato add more products soon so I can switch entirely to Gelato.
Hi,
Thank you very much for taking the time to share this fantastic feedback!
This is what drives us to improve our solution and global network of print and logistics partners. We are extremely humbled by your appreciation - it means a lot to us.
Please do not hesitate to reach out to us if there is anything more we can do to support you and your business moving forward.
Best regards,
Achille Mileto
Head of Customer Advocacy
Gelato
For me the best print on demand service thats available. Very good products, fast shipping worldwide, decent pricing and very kind, quick responding customer service. Well deserved 5 stars!
Hi,
Thank you so much for your review! It's been fantastic working with you and see your business grow. Looking forward to supporting you further in your future expansion.
Should you have any additional feedback please do not hesitate to reach out to us.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato API
Working with Gelato has been great so far and I can't recommend them enough. I have been with them for over 5 months now. Product delivery is very fast compared to other POD providers I tried in the past and pricing is very reasonable as well. If there is any issue, the customer service team is always there to help via chat with usually just one minute waiting time. Gelato has gone above and beyond to help us grow and expand our store which included free video calls with their talented team. This personal approach is something that really makes them stand out. Once again, can't be happier. Thank you, Gelato!
Thanks for your review! We are very happy to hear that our local production is getting your prints to your customers quickly. Our support team loves helping customers out and you can count on us to be there as you continue to grow! Best, Achille
Fine-tuned app with great customer support. Recommended. If I can suggest something, that would be a bit more diversity in papers and frames.
Thanks for your review. We're glad you recommend our app and support! Do let us know what types of paper and frames you would like to see, we would be happy to pass on your comments. Our team is standing by 24/7 should you ever need to get in touch. Kind regards, Adeline