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Amazing company which has a very great team! They take the time to help you growing and optimising your business. And I'm not even talking about their absolute great customer support which helps you within a couple of minutes. A special thanks to Styrbjörn, Achille, Miguel and the whole customer support team for helping us. Keep the good things up! ❤️
It is very energizing to read your review! Thank you for the feedback on our customer support team - I will forward this to our agents as well as to Styrbjörn and Miguel. Looking forward to supporting your business growth! Best, Achille
By far the best POD business for internationally-based businesses, I wish they had more stationery options like lined notebooks, hence the four stars. Other than that, great easy to set-up tool and fast delivery. Love it!
Hi! Thanks for the review and feedback - we're always looking to improve so we really appreciate it. We'll do our best to improve your experience into 5 stars. Kind regards, Kyle.
Great
Hello,
Thank you for the review! Our Team is available 24/7 if you even need assistance.
Best regards,
Bartosz
Gelato Support Team
Endless problems with print quality and damaged prints. I used gelato for hundreds of photo, aluminium, and acrylic prints. I'm having to move my services to other providers after endless problems with items arriving damaged in post, and poor print quality.
"Museum Quality" prints are often scuffed and scratched. They do not appear to be high quality. Packaging is typically in a corrugated cardboard envelope that bends easily and damages the print. Gelato will offer reprints on damaged items for free, but often these reprints arrive with the same problems.
Wooden frames are extremely cheap, wood colour does not match that on the website.
"Aluminium Dibond" prints in New Zealand and Australia are not printed on 3mm dibond as advertised, but directly onto 1mm aluminium sheet. Again this often arrives bent. Packaging often has no corner protection. Occasionally the mounting bracket is attached upside down.
The app is intuitive and responsive. Customer service is excellent. But these don't help if the end products have such quality control issues.
Hi Charles,
Thank you for your review and for your feedback.
We’re sorry to hear that there has been repeat damage to your orders. We report every error internally to ensure our team can identify and action any areas of need as soon as possible.
We really appreciate the trust put in us, and have reached out to you directly, as we would love the opportunity to chat about your situation in more depth, and find a solution for you and your customers.
Our support team will continue to be here 24/7 to help via email or live chat should you need anything.
Best regards,
Kyle
Customer Service Manager
I love your user-friendly design tools and efficient order processing. You provide valuable customer service and address any issues with items needing to be printed correctly. I admire how Gelato handles potential hiccups in the printing process, ensuring a positive outcome for you and your customers.
Hello,
We truly appreciate your kind words and support! It's fantastic to hear that you're loving Gelato's user-friendly design tools and efficient order processing. We're committed to providing top-notch customer service and ensuring that your experience with us is smooth and hassle-free. If you ever encounter any issues, know that we're here to address them promptly and make sure the final product meets your expectations.
Thank you for choosing Gelato, and we're excited to continue supporting your business,
Bartosz
Gelato Support Team
extremely user friendly, easy for anyone new to use. I recommend using Gelato for any printing needs. The website is fantastic to integrate into any store.
Thank you very much for your review! We are happy to hear that you've found Gelato and our integration easy to use. We've got even more great features and products coming up soon that we're excited to share in the upcoming weeks. As you grow, remember that we're here for you 24/7.
Best wishes,
Alyssa Rivera
Customer Service Director
So glad that I found Gelato! The integration was quick and easy and the product mix is perfect for my art business.
Hi and thank you for your review! We're glad to hear the integration was easy and that we can support the growth of your art business with our products. Our team is working to make the software even easier and more automated, and we have great products coming up in the next few months. We look forward to continuing to work with you! Best, Achille.
Lätt att använda på många sätt. Man får avsätta lite tid för att lära sig alla funktioner.
Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra eller om det är några särskilda funktioner du skulle vilja se, tveka inte att låta oss veta. Vi är här för att hjälpa till och göra din erfarenhet ännu bättre.
I used this app really good. Enjoy custom Designing all. good printing. fast shipping. Customer's good feedback also.
Hi, thanks for your review! We're glad to hear you enjoy using Gelato. In case you need anything from us, we're available 24/7. Kind regards, Bartosz
It signs me out sometimes, but otherwise seamless. Great app! Great service overall! Highly recommend!
Hello,
Thank you for your recommendation! We appreciate your positive feedback. If you encounter any issues, including the sign-out problem, feel free to reach out to our support team. We're here to assist you and ensure you have a smooth experience with Gelato.
We value your business and look forward to continuing to serve you,
Bartosz
Gelato Support Team