評論 (798)
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Works mostly Really good. The mockup never really seems to be centred when I'm building a shirt. Maybe the way the T's are photographed for the website. Other than that its seamless.
Hello,
Thank you for sharing your feedback with us.
We are glad to hear that you are finding the integration seamless and that the app is working well for you overall. Regarding the mockup alignment, we appreciate you bringing this up. It is possible that the natural fold or "lay" of the garment in our photography affects the perceived centering, but we are always looking for ways to improve our visual tools.
Your input helps us refine these features for a better user experience.
If there's anything we can do to earn a 5-star review from you, please reach out to us at apifeedback@gelato.com.
Best regards,
Michal
Gelato Support Team
So far my experience has been great. I would recommend, easier than most other POD apps.
The only thing I recommend is making the DPI warning clearer during upload and allowing different DPI options for various print sizes when adding products to stores.
For example, when I was uploading an A4 file, it initially said 150 DPI was required. After updating the file, it changed to 300 DPI, then went back and forth between giving incorrect advice, which was confusing.
It would also be great if the mockups could be improved. They are quite small and do not realistically show what the final product looks like.
Hi,
Thank you so much for your positive rating! We’re glad to know you had a great experience with Gelato and appreciate you taking the time to leave us a review. Thank you for your suggestions, they are much appreciated and help us to improve.
Kind Regards,
Michal
Gelato Support Team
I've been slowly exploring Gelato and find it very resourceful in terms of providing information for people whom are starting a business.
Hello,
Thank you for leaving us a positive rating! We truly appreciate your support and are glad that you’re satisfied with your experience. We look forward to continuing to help your business grow with Gelato.
Kind Regards,
Michal
Gelato Support Team
I'm at 4 stars for now, I'm digging the the platform,I'm a beginner reading as I go, so far so good. Making my way to the top
easy
Hi,
Thank you for your kind review.
If there's anything we can do to improve your experience to 5 stars, please feel free to reach out to us at apifeedback@gelato.com
Best regards,
Andrzej
Gelato Support Team
Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve!
Hi there,
Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at apifeedback@gelato.com. We're always working to make your experience even better!
Best regards,
Bart
Gelato Support Team
Lätt att använda på många sätt. Man får avsätta lite tid för att lära sig alla funktioner.
Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra eller om det är några särskilda funktioner du skulle vilja se, tveka inte att låta oss veta. Vi är här för att hjälpa till och göra din erfarenhet ännu bättre.
Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.
Hi,
Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further.
Best regards,
Michal
Gelato Support Team
UPDATE:
I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.
Hi,
Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this that helps us to improve.
I reached out to you yesterday as we would like to support you and resolve the issues you faced, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I look forward to connecting with you soon.
Regards,
Pradeep
SVP Customer Success
Just getting started with Gelato - they called me today to offer extensive support which is wonderful so we can get our colour profiles correct. We are trialling a few of their products and have high hopes of building a wonderful business with them. We will update our review over time with how we get on, but we have made a start and their local delivery and integration with Shopify is a great benefit and much better than the competition as they produce and ship locally in so many countries. A UK customer will expect a product to ship from the UK, whilst a EU or USA customer will also expect local delivery (avoiding tax and delays) and Gelato offer this. We are excited by the potential here.
Hi,
First of all, thank you for taking the time to write a review and provide your detailed feedback. You have already provided fantastic insights to the team.
It was a pleasure speaking with you on the phone today and learning about your plans to deliver a much better apparel experience for your customers.
Cross-continent shipments are unfortunately too common in the print-on-demand apparel industry. At Gelato, we always want to avoid this but sometimes the specific item is sold out and then we send it from other countries. The good news is that in March and April 2021 we are adding 7 new partners for apparel in the EU, North America, and South America. This will significantly reduce the risk for cross-border shipments.
It is customers like you that allow us to improve and become a better partner for our customers.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato