Reviews (1,089)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.

January 29, 2024

so far i love it, i just wish there would be a better/cheaper way for a new store to be able to test the products, i spend many weeks building the store and lost the ability to buy my own items for 50%. now i have to wait for a deal before i can even see for myself how my items look, i really think there should be a way for store owners to get deals for first time orders to themselves, a test option with a lower price that don't have a time limit to it, we have enough stress as it is.

AdidA Fallen Angel
Canada
About 1 month using the app
Gelato replied January 30, 2024

Hello,

Thank you for sharing your experience! We're thrilled to hear that our customer support was able to assist you promptly and professionally. At Gelato, we strive to provide a seamless and reliable service. If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your positive feedback and look forward to serving you again.

Best of luck with your store,
Bartosz
Gelato Support Team

May 4, 2024

I've been using Gelato for my ecomerce store, and it's been a game-changer. The integration process was seamless, and the user interface is incredibly intuitive.

MiHaChi Kids Fashion
Vietnam
3 months using the app
Gelato replied May 5, 2024

Hello,

Thank you for sharing your experience with Gelato. We're glad to hear that our platform has made a positive impact on your ecommerce store. It's great to know that you found the integration process seamless and that our user interface was intuitive for you. If you ever need assistance or have any questions, feel free to reach out to us. We appreciate your support and look forward to continuing to serve you.

Best regards,

Michal
Gelato Support Team

April 25, 2024

So far great experience! I love how easy it is to create a product and works so well with Spotify.

Zest with Zen
United Kingdom
3 months using the app
Gelato replied April 26, 2024

Hi,

Thank you for sharing your positive experience! We're delighted that you find Gelato easy to use and that it integrates seamlessly with Shopify. Our aim is to make the product creation process as smooth as possible for our users. Should you have any inquiries or require further assistance in the future, please feel free to reach out. Your support is truly appreciated.

Warm regards,

Michal
Gelato Support Team

August 10, 2024

Easy to navigate.

My Store
United States
30 minutes using the app
Gelato replied August 12, 2024

Hello,

Thanks for your feedback! It’s great to know that you find Gelato user-friendly. If you need any help or have more suggestions, we’re always here to assist.

Kind regards,
Bart
Gelato Support Team

October 8, 2024

Love it

Bustyn Loose
United States
7 minutes using the app
Gelato replied October 10, 2024

Hello,

Thank you for your feedback! We're glad to hear you're happy with the platform. If you ever need assistance, feel free to reach out.

Best regards,
Andrzej
Gelato Support Team

December 7, 2023

My experience with Gelato, particularly with Styrbjörn, has been outstanding. He dedicated numerous hours on Google Meets calls to help me with a unique use case, demonstrating exceptional commitment and expertise. His efforts significantly contributed to the success of my project.

I also want to appreciate Dasha, my Customer Success Manager, for her valuable support throughout.

Gelato's team shows a remarkable ability to accommodate specialized needs, offering personalized and professional service. I highly recommend them for anyone looking for top-notch print-on-demand services.

Praise My Pet!
United States
About 1 year using the app
Gelato replied December 11, 2023

Hello,

Thank you so much for sharing your positive experience with Gelato and highlighting the outstanding support you received from Styrbjörn and Dasha. We're thrilled to hear that our team's dedication and expertise have contributed to the success of your project.

If you have any further questions or if there's anything else we can assist you with, feel free to reach out.

We appreciate your recommendation and look forward to continuing to support your print-on-demand needs,
Bartosz
Gelato Support Team

August 17, 2024

Tot nu toe geen klachten te melden . Zeer positief sinds mijn eerste verkoop op www.luxlvinghub.nl

Gelato is top !

LuxLivingHub
Netherlands
30 days using the app
Gelato replied August 19, 2024

Hoi,

Bedankt voor de geweldige recensie! We zijn blij om te horen dat je een positieve ervaring hebt met Gelato. Als je in de toekomst hulp nodig hebt of vragen hebt, neem dan gerust contact met ons op.

Met vriendelijke groet,
Bart
Gelato Support Team

August 27, 2024

No complaints!

CasualTees Shop
United States
14 days using the app
Gelato replied August 31, 2024

Hello,

Thank you for your feedback! We're glad to hear that you're satisfied with our service. If you ever have any questions or need assistance, we're here to help.

Best regards,

Michal
Gelato Support Team

June 14, 2024

Its great! Quick and simple

Sendd
United Kingdom
26 days using the app
Gelato replied June 16, 2024

Hi,

Thank you for your positive feedback! We're glad to hear you found our service quick and simple. If you have any further questions or need assistance, please feel free to reach out.

Best regards,

Michal
Gelato Support Team

April 13, 2024

Easy to add and edit multiple products from a single design.

DonWillisJrArt
United States
6 months using the app
Gelato replied April 15, 2024

Hello,

We're delighted to hear that you find it easy to add and edit multiple products with Gelato. If there's anything else you'd like to see or any other feedback you have, please feel free to share. We're here to make your experience with us as seamless as possible.

Best regards,
Bart
Gelato Support Team