Reviews (1,089)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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We are thrilled we found Gelato! We are brand new to print on demand, and Gelato is so easy to use! There was a slight learning curve, but we are much better at using the product interfaces now! We look forward to switching to a paid account in the future as our business grows! Thank you so much for all you do!!
Hello,
You're very welcome! We're delighted to hear that Gelato has been a positive experience for you, especially as you navigate the world of print on demand. If you ever have more questions or need assistance as your business grows, feel free to reach out. We're here to help and support your journey!
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
Estoy empezando
Hola!
¡Gracias por la reseña de 5 estrellas! Estamos aquí para ayudarte a comenzar. Comunícate con nosotros si tienes alguna pregunta.
Saludos cordiales,
Bart
Gelato Support Team
接続がとてもスムーズで使いやすいです。
こんにちは、
接続がスムーズで使いやすいとおっしゃっていただき、ありがとうございます。お客様にご満足いただけることが、私たちの喜びです。今後もより良いサービスを提供できるよう努めてまいります。
ご不明な点やご要望がございましたら、お気軽にお問い合わせください。
今後ともよろしくお願いいたします。
Kind regards,
Michal
Gelato Support Team
Very intuitive program to put things together; a lot of graphics to chose from and a ton of products....so far loving it.
Hi,
Thank you for your review! We're glad to hear that you find our program intuitive and enjoy the variety of graphics and products available. Your feedback is very much appreciated. If you need any assistance or have any questions, feel free to reach out. We're here to support you!
Kind regards,
Michal
Gelato Support Team
Gelato is the BEST. Excellent quality. Excellent customer service. LOVE doing business with you!
Hello,
Thank you for your enthusiastic feedback! We're thrilled to hear that you're having a great experience with Gelato. If there's anything specific you love or if you have any suggestions for improvement, feel free to share.
We appreciate your support and look forward to continuing to serve you,
Bartosz
Gelato Support Team
The products are of great quality, the shipping was super quick, and the customer service was both helpful and fast. I highly recommend this Print-on-Demand Platform.
Hello,
Thank you for your positive feedback! We're thrilled to hear that you're satisfied with the quality of our products, the speedy shipping, and our customer service. If you have any more feedback or if there's anything else we can assist you with, don't hesitate to let us know.
We appreciate your recommendation,
Bartosz
Gelato Support Team
Easy to use
Hello,
Thank you for your feedback! We're glad to hear that you find our platform easy to use. If you ever need any assistance or have suggestions on how we can improve, don't hesitate to reach out. We appreciate your support!
Best regards,
Michal
Gelato Support Team
Awesome!
Hi,
Thank you for your awesome review! We're glad to hear you're enjoying our app. Your positive feedback means a lot to us.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you.
Best regards,
Michal
Gelato Support Team
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.
Hi there,
We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately.
Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned.
Thank you again for this feedback, as it provides us the opportunity to grow and improve.
Best regards,
Kyle
Head of Customer Service
Gelato is amazing.
Hi there,
Thank you for the 5-star review! We’re delighted to hear that you’re enjoying your experience with Gelato. If you ever need assistance or have any questions, don’t hesitate to reach out!
Best regards,
Bart
Gelato Support Team