Gelato: Print on Demand

Gelato is amazing.

I have used Gelato for about 6 months now and I am very happy with the quality but particularly shipping times.

. Easy to use:

Easy to Install and setup if you have already made some amazing designs. I do struggle to setup the designer tool so people can do custom designs.

Great product selection! Good quality t-shirts and hats.

brilliant

After comparing to other providers I decided to use Gelato, they have a good range or products and ship international.

*Quality of the sample products I ordered were excellent

*Delivery was on time

*Chat / Support Helped me in great detail with an issue that I was encountering and resolved my issue

I don't normally write reviews, but in this case I think it is very important that I share my experience. People say you get what you pay for and that is true with Gelato. I placed an order of fifteen 11oz mugs for a boutique according to Gelato's schedule to arrive before Black Friday. No biggie for a company of this size. Their printing partner split the order of 15 mugs into 3 packages. AND DID NOT SHIP THEM ALL TOGETHER. They waited 6 & 7 days between shipments. I received 2 boxes of 3 mugs today, (6 total), on Black Friday. I have no idea when I am getting the other 9. When I opened the boxes, Wow! The print quality is terrible. The colors are off and way to light. I did double-check the print quality using Gelato's 3D and regular mockups with customer service before I placed my order to make sure there was enough saturation to get a good print. The customer service assured me there was, and my mugs would print with the regular mockup quality, not the 3D which was terrible.. They did not. Not only that, but this partial order of 6 mugs contains SOME that are 11oz and SOME that are 15oz. THEY SENT TWO DIFFERENT SIZES!!! This order of 15, 11oz mugs are not uniform in size or quality of color print. Also, the packaging is terrible and not uniform. Some of the mugs are in brown boxes with bubble wrapped. Two of the mugs came squeezed into boxes that are too small and held together with packing tape. I gave them 1 star because their customer service responds quickly. However, Gelato seems to have no communication, control or oversight of their printing partner.
I installed this app and was also going to use this company for cell phone cases, but as an independent artist who works with bold colors, I cannot put my name onto anything from this company. They have no concern for the quality of the items they sell only the quantity.
This company has embarrassed me with a client and put me into a bind, because I cannot possibly display/sell mismatched colors/sizes of mugs, and I have missed my deadline. They have cost me countless hours of aggravation, phone calls, follow-ups, sales and now time as I have to redo all of my cell phone templates.
If you are a small business owner, independent artist like myself or startup, I would really think twice before relying on this company. We really get one chance to make a first impression and they have cost me dearly. I cannot recommend this app or this company.
UPDATE 11/27/2023
I finally received the rest of my order from Gelato. Not only was it a mismatch of mug sizes, the order was missing three items. RECAP: I ordered fifteen (15) 11oz mugs. From that order I was actually sent eight (8) 15oz mugs & three (3) 11oz mugs. Total of 12 mugs . MISSING 3 ITEMS. I don't carry 15oz mugs so this is an issue as is the poor print quality on all of the items I have received. It is quite apparent that Gelato takes your money and washes its hands of the final outcome. It would appear as if their printing partner never read or checked my order before shipment and just threw whatever they had available in these shipment boxes. Gelato did refund my money with very little fuss, which leads me to believe this kind of disfunction is normal for them. On a final note, while customer service is available, on three different occasions they did say they would "investigate" and get back to me. They never did.
I now need to reorder everything with less than 4 weeks before the holiday season. If you are an artisan, artist or small business owner who depends on your production partners to be reliable with quality merchandise, I CANNOT STRESS ENOUGH to go elsewhere. There are better companies out there. I usually use a different POD company and will be running back to them. Do your homework. Less expensive isn't always better. Sometimes it is just cheaper, but will cost you a bunch.

Title: "Transforming Creativity into Reality with Gelato: A Jewel of a Service"

As the proud owner of a company that specializes in jewelry, 3D design, wax carving, lost wax casting, sand casting, smelting and forging, laser engraving, sublimation, and not to mention, vlogging and streaming about our crafts, finding a reliable and high-quality print-on-demand service has always been a significant part of our business model. I am thrilled to share my exceptional experience with Gelato: Print on Demand, which has not only met but exceeded my expectations in every aspect of service.

From the moment I decided to partner with Gelato, the difference in quality and service was palpable. Their easy-to-use platform allowed me to effortlessly upload my custom designs, which range from intricate jewelry patterns to detailed 3D models for casting. The variety of products available for printing is remarkable, providing me with countless opportunities to expand my product line and creativity.

The quality of the printed products has been consistently outstanding. Whether it was a detailed laser engraving design for a piece of jewelry or a vibrant sublimation print for our merchandising, Gelato delivered with precision and brilliance. The colors are vivid, the lines sharp, and the final product always reflects the high standard of our brand.

One of the most impressive aspects of working with Gelato has been their fulfillment speed and global reach. My products are printed and shipped efficiently to customers worldwide, significantly reducing delivery times and enhancing customer satisfaction. This global network has allowed my business to scale in ways I hadn't imagined, reaching new markets and audiences with ease.

Moreover, Gelato's commitment to sustainability aligns perfectly with our brand's values. Knowing that our products are printed on demand, reducing waste, and using eco-friendly materials whenever possible, gives me and my customers peace of mind.

The customer service team at Gelato deserves a special mention. They are knowledgeable, responsive, and genuinely invested in the success of my projects. Whenever I had a question or needed assistance, their team was there to provide support, ensuring that my experience was seamless from start to finish.

Using Gelato has not only streamlined our production process but has also provided us with the flexibility to experiment with new designs and products without the risk of overstocking. This partnership has been instrumental in our growth, allowing us to focus on what we do best - creating unique and beautiful pieces of art.

In summary, my experience with Gelato: Print on Demand has been nothing short of fantastic. Their platform has provided me with the tools and services necessary to bring my creative visions to life and deliver them to a global audience. I highly recommend Gelato to any creative professional or business owner looking to elevate their product offering and scale their operations. Gelato is not just a print-on-demand service; it's a gateway to realizing your creative potential and transforming your creativity into reality.

I tried gelato; it was perfect, almost everything was ready, and it was easy to use. Thank you so much