Reviews (1,089)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.
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Always deliver well for me
Hi there,
Thank you for sharing your feedback with us! We're delighted to hear that the production and delivery experience is consistently smooth. If there's ever anything you need, we're available 24/7.
Kind regards,
Kyle
Love Gelato for it's products and easy to use.
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that you love Gelato for its products and user-friendly interface. Providing high-quality products and a seamless user experience are top priorities for us, and we're delighted that we've met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way.
Warm regards,
Michal
Gelato Support Team
GELATO IS AWESOME!! very professional.
Hello,
Thank you for your positive feedback and for choosing Gelato for your printing needs. We're glad to hear that you found our service professional. Providing a high-quality and professional experience is important to us. If you have any questions or need further assistance, please feel free to reach out. We appreciate your support and look forward to continuing to serve you.
Best regards,
Michal
Gelato Support Team
I am enjoying but sometimes the quality of printing especially the fine printings on t-shirts and hoodies are not clear. I hope that can be improved as out customers are trusting us with quality prints
Hello there,
Thank you for taking the time to share your feedback with us. We appreciate your support and are glad to hear that you are enjoying our app. We understand the importance of clear and high-quality prints, and we apologize for any inconvenience you've experienced with fine printings on t-shirts and hoodies. Our team is actively working on enhancements to improve print clarity, and we value your input in this process. I've contacted you directly via email to investigate this issue further and offer you a suitable solution. We strive to ensure that our customers receive the best possible printing experience.
Best regards,
Michal
Gelato Support Team
going great so far, easy to use.
Hi,
Thank you for your positive review! We're glad to hear that your experience with Gelato has been going great so far and that you find our platform easy to use. Providing a user-friendly experience is our priority, and we're pleased to know that we've met your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support.
Best regards,
Michal
Gelato Support Team
Ottima
Ciao,
Grazie mille per esserti preso il tempo di lasciare una recensione a 5 stelle! Il nostro team è disponibile 24 ore su 24, 7 giorni su 7, se hai bisogno di assistenza.
Distinti saluti,
Bart
Gelato Support Team
Die App hat uns auf ganzer Linie enttäuscht. Sie führte dazu, dass unser Buy Button nicht mehr funktioniert hat, was unseren Shop mehrere Tage lahm gelegt hat. Leider keine Option.
Hallo,
Es tut uns wirklich leid, dass unsere App Probleme mit Ihrem Kaufen-Button verursacht hat – das ist definitiv nicht unser Ziel. Wir haben das Problem unsererseits umgehend behoben. Wenn Sie jedoch immer noch Probleme haben, hängt es möglicherweise mit dem Design Ihres Shops zusammen.
Auch wenn Sie Gelato deinstalliert haben, helfen wir Ihnen gerne bei der Lösung des Problems. Kontaktieren Sie uns gerne unter apifeedback@gelato.com und wir werden unser Bestes tun, um alles richtig zu machen.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns für etwaige Unannehmlichkeiten.
Mit freundlichen Grüße,
Bart
Gelato Support Team
No way to update prices in bulk. Requested escalation to management twice, never got contacted.
Hi there,
Thanks for taking the time to share your feedback.
We've looked into this and can see two of our senior team members have attempted to reach out to you (including one manager) highlighting the available options - we're sorry if these weren't received.
We've just sent a new email to your alternative email address with the details. If you still haven't received anything please reach out to us via apifeedback@gelato.com and we'll be happy to discuss.
Best regards,
Kyle
Head of Customer Service
Easy and fun to use!
Please just add stickers
Hello,
Thank you for your feedback! We're excited to hear that you find Gelato easy and enjoyable to use. Your suggestion about adding stickers to our product offerings is appreciated.
If you have any other ideas or need assistance, feel free to reach out.
Kind regards,
Bart
Gelato Support Team
The ordering and purchasing process is simple and easy keeping you up-to-date at all times on where your order is.
Hello,
Thank you for sharing your positive experience with the ordering and purchasing process on Gelato! We're pleased to hear that our platform is providing you with a simple and easy experience, and we appreciate your feedback. If you ever have more comments or if there's anything specific you'd like to see improved or added to the platform, feel free to let us know.
We're here to assist you,
Bartosz
Gelato Support Team