Reviews (1,089)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration with Shopify, noting the high-quality, vibrant prints and durable materials. The responsive customer service and global network contribute to faster shipping and enhanced customer satisfaction. Merchants also value the extensive customization options, competitive pricing, and a wide variety of products that allow for unique offerings. Additional features like product templates and customer editing tools, along with environmental efforts to reduce shipping distances and carbon footprint, are also highlighted positively.

May 31, 2024

Bardzo przyjazny dla użytkownika.

Gizmo
Poland
3 months using the app
Gelato replied June 2, 2024

Witam,

Dziękujemy za Twoją opinię! Cieszymy się, że integracja Gelato z Shopify jest dla Ciebie przyjazna i łatwa w obsłudze. Jeśli masz jakiekolwiek uwagi lub sugestie dotyczące tego, jak możemy jeszcze ulepszyć nasze usługi, będziemy wdzięczni za ich przesłanie.

Pozdrawiam,
Bart
Gelato Support Team

February 1, 2024

Nice

pixelsweave
United States
4 months using the app
Gelato replied February 3, 2024

Hello,

Thank you for the review! Our Team is available 24/7 if you even need assistance.

Best regards,
Bart
Gelato Support Team

March 12, 2024

THANKS

SCULPEY STUDIO & ART
Türkiye
4 months using the app
Gelato replied March 14, 2024

Hello,

Thank you so much for taking the time to leave the 5-star rating! Our Team is available 24/7 if you ever need assistance.

Kind regards,

Bart
Gelato Support Team

March 18, 2024

amazing!

Almond House Fellowship
United Kingdom
3 months using the app
Gelato replied March 20, 2024

Hi,

Thank you so much for taking the time to leave the 5-star rating! Our Team is available 24/7 if you ever need assistance.

Kind regards,

Michal
Gelato Support Team

March 26, 2024

Please lower your subscription costs on the mockup images. It's outrageous for me to pay $119 /month for images with people where at Printify, you can get them for free. Also, I wish you could have more options, especially in the sportswear. Like add athletic tank tops or something. The format of the customization is good though.

LiftHeavi
United States
31 minutes using the app
Gelato replied March 28, 2024

Hello,

Thank you for taking the time to share your feedback with us and for helping us to improve our platform and experience.

Regarding your concern about subscription costs, we understand your perspective and are constantly working to provide more value to our users. While our paid plans include a wider range of mockups, we also offer a selection of mockups on our free plan. We've noted your request for additional sportswear options like athletic tank tops as we continue to expand our product range to better suit your needs. If you have any further suggestions or questions, please don't hesitate to reach out.

Thank you for choosing Gelato,
Bart
Gelato Support Team

June 6, 2024

Easy to use the app

reallyposhgifts
Canada
About 1 hour using the app
Gelato replied June 8, 2024

Hello,

Thank you for your feedback! We're glad you find Gelato easy to use. If you need any assistance or have suggestions, feel free to reach out.

Best regards,
Bart
Gelato Support Team

August 5, 2024

toll toll toll

MARKUS MACH MAL
Germany
12 minutes using the app
Gelato replied August 7, 2024

Hallo,

Wir freuen uns über Ihre freundlichen Worte! Wenn Sie Unterstützung benötigen oder Fragen haben, können Sie sich gerne an uns wenden.

Viele Grüße,
Bart
Gelato Support Team

February 11, 2024

love it

NMT PRINT
Faroe Islands
About 2 months using the app
Gelato replied February 13, 2024

Hello,

Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance.

Best regards,

Bart
Gelato Support Team

November 26, 2023

I LOVE IT!

KIMMADE
United States
2 months using the app
Gelato replied November 28, 2023

Hello,

Thank you for the review! Our Team is available 24/7 if you even need assistance.

Best regards,
Bartosz
Gelato Support Team

March 6, 2024

Great app

Howhardcanitbe2shop
United Kingdom
8 months using the app
Gelato replied March 8, 2024

Hello,

Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance.

Best regards,

Michal
Gelato Support Team