Reviews (945)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its user-friendly interface and smooth integration with Shopify, which simplifies product and order management. They appreciate the high-quality product output, noting vibrant colors and durable materials that boost customer satisfaction. The global network of print partners is valued for reducing shipping times and costs, especially beneficial for international markets. Merchants also commend the responsive customer support, competitive pricing, and extensive design options for personalization. Additionally, the app's commitment to sustainability aligns well with merchants' brand values, contributing positively to business growth and customer satisfaction.
Refine
-
By rating
I love this app. and customer service is the best! Very responsive and helpful!The products are quality.
Hi,
Thank you for your kind words! We’re humbled to be able to support your business with our global network of print and logistics partners.
I will be sure to pass your feedback to our customer service team - they will be thrilled to hear it.
Should you have any additional feedback, please feel free to reach out to us again. Thank you for choosing Gelato to support your business!
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
EDIT: I must update my original review. I received a call today from Alyssa from Gelato. She was very friendly and attentive to the issues I brought up. We spent a good amount of time on the phone. It never felt like she was just trying to get me to change this review. I felt as though she cared about the issues and wanted as much detail as possible. while I am still frustrated about the experience detailed below. I do believe that the company cares about us. I've never had a company reach out to me to resolve things before. It really was a pleasant experience. I said it in my original review and I'll say it again the products I have received are absolutely beautiful. After the chat I had with Alyssa I can honestly say I would recommend Gelato. They boast 72 hour delivery times. My first order took a week to be printed. and still hasn't arrived after 17 days. Nothing has arrived in 72 hours. it's impossible to get customer service to answer. If they do answer you won't get a follow-up answer after the first answer clearly doesn't even attempt to answer your question. I gave it 2 stars because if you're lucky enough to receive an order the products are very nice. but beware you'll probably have angry customers looking for their orders and you won't get any answers to give to them.
Thank you for your review and thank you again for the feedback you gave us. It helped make Gelato better, and I truly appreciate the collaborative phone call and communications we've had. Our customers' input is such a critical part of building our platform and service.
While this experience was understandably frustrating, we expect that the actions that we have taken will correct the core issues that caused them.
I look forward to working together and helping you grow your business. Our team is here for you 24/7, so please reach out if you ever should need us!
Best wishes,
Alyssa Rivera
Customer Service Director
Gelato
Just getting started with Gelato - they called me today to offer extensive support which is wonderful so we can get our colour profiles correct. We are trialling a few of their products and have high hopes of building a wonderful business with them. We will update our review over time with how we get on, but we have made a start and their local delivery and integration with Shopify is a great benefit and much better than the competition as they produce and ship locally in so many countries. A UK customer will expect a product to ship from the UK, whilst a EU or USA customer will also expect local delivery (avoiding tax and delays) and Gelato offer this. We are excited by the potential here.
Hi,
First of all, thank you for taking the time to write a review and provide your detailed feedback. You have already provided fantastic insights to the team.
It was a pleasure speaking with you on the phone today and learning about your plans to deliver a much better apparel experience for your customers.
Cross-continent shipments are unfortunately too common in the print-on-demand apparel industry. At Gelato, we always want to avoid this but sometimes the specific item is sold out and then we send it from other countries. The good news is that in March and April 2021 we are adding 7 new partners for apparel in the EU, North America, and South America. This will significantly reduce the risk for cross-border shipments.
It is customers like you that allow us to improve and become a better partner for our customers.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
it was great
Hello,
Thank you so much for taking the time to leave an excellent rating! We are glad to hear that your experience with our Shopify app was great. Our Team is available 24/7 if you even need assistance.
Best regards,
Michal
Gelato Support Team
Easy to navigate but I would love to have some free mockups
Hi, Thank you for taking the time to share your feedback on our Shopify app. We're pleased to hear that you find our app easy to navigate. Regarding the request for free mockups, we appreciate your suggestion and will certainly take it into consideration as we continue to enhance our services. Your input is valuable to us, and we're committed to improving our offerings based on customer insights. If you have any further suggestions or questions, please don't hesitate to reach out. Thank you for choosing Gelato.
Best regards,
Michal
Gelato Support Team
They are using deceptive marketing tactics. I built an entire site around their claim that their totes are delivered in 3 days. After building everything out I placed and order myself and the delivery date was over 2 weeks out because rather than use a US print house (I live in CA) they printed it over sees somewhere. Would not recommend them. They are not transparent and lie.
Hi,
Firstly, we are very sorry that you’ve experienced this situation - it is very far from the standard that we are aiming for in local production, and not the norm. We would also like to thank you for the feedback as it helps us grow and improve. We have now shared a detailed account of why this occurred, and are conducting an investigation to ensure we can minimise the chance of this ever happening again, which we will keep you updated on.
Should you have any questions or wish to discuss further please don't hesitate to give us a call or pop us a message - we would love the chance to discuss this with you to ensure you are fully satisfied with the solution. Once again, we really appreciate you taking the time to provide us with your feedback here.
Best regards,
Kyle
Customer Service Manager
I have been using Gelato for almost a month now and I couldn't be happier. I'm selling wall art, mainly canvases for now and the customers are loving the product. Having different distribution centers around the world helps with delivery time and costs as well. I'm looking to expand with more products from Gelato and I'll be automating my orders as much as possible using the app's full potential which has been great and easy to use so far!
Hi, thank you for your review! We're honored that you've chosen to partner your wall art business with us and are enjoying our integration. Our team is here to help you 24/7, you can count on us for support! Kind regards, Adeline
The integration with Shopify works impeccably. Things that I would change:
- If you published a product with shipping included, you cannot change the option later
- for the personalize design the image resizing tool behaves weird. Over all, I'm pretty happy with it by now.
Hi, thanks for your review! We're glad that you're happy with our app. One of our colleagues has gotten in touch with you to learn more about how we can make your experience a 5* one. Kind regards, Adeline
Great customer service and website. Good rates for clothes and delivery.
It's great that they have production in many countries.
Hi there,
Thank you for your valuable feedback! We're very happy to hear this as we take pride in listening to our customers to develop a platform that is both useful and intuitive for them. We're also glad that you've found benefit from our customer service and our network of local production, resulting in shorter shipping and reduced carbon footprint.
If you have any further suggestions or questions, don't hesitate to reach out - we're available 24/7.
Kind regards,
Kyle
Gelato works seamlessly with Shopify and I mean seamlessly! Great range of products, that hopefully will be added to in the future.
Hi, thanks for your review! It's great to hear you love our integration! You'll be happy to know that new product launches are on our roadmap this year! Feel free to get in touch with us anytime you need our support. Kind regards, Adeline