Gelato: Print on Demand , 184 reviews
A super slick integration. Great support when I had an issue with the order not being processed automatically (user error-nothing to do with Gelato). Very happy so far!
Hello,
Thank you for sharing your positive experience with Gelato! We're thrilled to hear that our integration with your platform went smoothly and that our support team was able to assist you quickly and effectively when you encountered an issue.
We appreciate your business and look forward to serving you in the future,
Bartosz
Gelato Support Team
Gelato - Customer support at it's best!
I really never experienced any help like I got from Gelato! The support team is REALLY listening to you and they do their absolute BEST to help you with your problem AND also listen to you when you speak about improvements they could implement! Did I tell you they work fast also? Because they really do! I'm happy to be with you! Keep up the GREAT work <3
Hello,
Thank you for taking the time to leave such a positive review of your experience with Gelato's customer support team. We strive to provide the best support possible and it's great to hear that our team was able to assist you with your needs in a timely and efficient manner. We also appreciate your feedback on how we can improve our services and will take it into consideration for future updates.
Thank you for choosing Gelato as your printing partner and we look forward to continuing to serve you in the future,
Bartosz
Gelato Support Team
Gelato is really easy to use and perfect for my Art Print business. The make regular update that refresh the look of the product and improve the the user experience.
Hello,
It's great to hear that Gelato is working well for your art print business! The team at Gelato is constantly working to improve the platform and user experience, so it's good to know that you have noticed these updates. If you have any feedback or suggestions on how they can continue to improve the platform for you and other users, feel free to reach out to our support team.
Thank you for sharing your positive experience,
Bartosz
Gelato Support Team
Gelato is a great app! I've been really impressed with how easy this app is to use. I have also purchased products and the quality is great, delivery times are as promised. I cannot fault this app or company. Absolutely love it and would recommend to anyone looking to start POD. You will not be disappointed.
Hello,
Thank you for your wonderful review of Gelato! We're thrilled to hear that you find our app easy to use and that you're happy with the quality of the products and delivery times. We're always striving to provide the best possible service and we appreciate your recommendation to anyone looking to start POD. If you have any suggestions for how we can continue to improve, please don't hesitate to let us know.
Thank you for choosing Gelato,
Bartosz
Gelato Support Team
The best in the industry. Shipping and fulfillment is super fast. No customer complaints so far and I hope Gelato will continue to add more product lines
Hello, thank you for your positive review!
We're glad to hear that you're satisfied with our shipping and fulfillment speed and that you haven't received any customer complaints. We're constantly working to expand our product line and offer more options to our customers, so stay tuned for updates! If you have any suggestions for specific products you'd like to see, feel free to let us know.
Thanks for choosing Gelato,
Bartosz
Gelato Support Team
Gelato has been great for me so far. Especially their customer service. I've used other Print on demand companies and their customer service is no way near as good as Gelato's is.
I'd like more variety. If Gelato added hats & beanies I wouldn't have any need for the other print on demand companies I currently use.
Overall great service and great company.
Hello, thank you for your feedback on Gelato!
We're happy to hear that you've had a great experience with our customer service, and we appreciate your suggestion for adding more variety to our product offerings. We are always looking to expand our product selection and will definitely take your request into consideration.
Thank you for choosing Gelato, and we look forward to continuing to support your business,
Bartosz
Gelato Support Team
Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part.
A few things that would make these 5 stars shine even brighter would be:
The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this.
Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality.
The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this,
but in any case it's trust building and should be possible.
A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email).
Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration.
Cheers
HI Von Streg,
We're very glad to hear you're thrilled with our customer support, and the user interface!
Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas.
Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here:
https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads-
It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7.
Best regards,
Kyle
It has been quite seamless so thank you all very much. The prices are a bit high to make decent returns but still a fantastic website to use to get into the industry.
Hello,
Thank you for sharing your experience with us. We're glad to hear that you've found the process to be seamless and that you're able to create products easily.
We're doing our best to offer competitive pricing, together with high quality of the products.
Did you know, that with Gelato+ subscriptions you can save even up to 50% of shipping costs?
We hope this is something that will help you to keep your costs low:
https://www.gelato.com/en-US/plus
If there's anything we can do to help improve your experience, please don't hesitate to reach out to us.
Best regards,
Bartosz
Gelato Support Team
Intégration à Shopify ultra simple, service d'impression et de livraison très rapide.
Tarifs attractifs.
Bonjour,
Merci d'avoir pris le temps de laisser cet avis.
Nous sommes heureux d'apprendre que vous avez pu facilement intégrer Gelato à votre boutique Shopify, et nous serons heureux de voir votre entreprise se développer avec nous.
Si vous avez besoin d'aide, notre équipe d'assistance est à votre disposition 24 heures sur 24, 7 jours sur 7.
Meilleures salutations,
Bartosz
Équipe d'assistance Gelato
I m gonna give them 5, they are really good, honestly, the service is great even the delivery service is great fast and reliable, my store with their product mockups is awesome, truley as my first pod service they are great,
Hello,
Thank you for taking the time to leave us a review and for your kind words about our service.
We are glad to hear that you had a positive experience and that you are satisfied with the service you received. It is wonderful to hear that you found our delivery service fast and reliable and that you are happy with the product mockups you received.
We are glad that you consider us a great POD service and that we were able to meet your expectations.
Thank you for choosing Gelato as your POD service.
We hope to have the opportunity to assist you again in the future.
Best regards,
Bartosz