Sell Globally - Print Locally
Local printing in 30 countries. Delivery to 200 countries within an average of 72 hours.
Thousands of Print Products
T-shirts, sweatshirts, hoodies, wall art, photo products, acrylic and metallic print, mugs and more.
24/7 Customer Support
24/7 Customer Support in EU, US and Asia. Millions of print orders shipped globally.
Support
- FAQ
- Developer website
- Privacy policy
- merchantsupport@gelato.com
Pricing
Free to install
You need to pay for your ordered products - see gelato.com/api
Most recent reviews
wanderkluft
----Please read this before ordering at Gelato---- Hey guys, I want to share the trouble I had with gelato. My main problem with gelato is their promise " Sell globally, produce locally". Unfortunately this promise is far from the reality. My orders took serveral weeks to be fulfilled so asked them why my prints are produced in th U.S. altough I am situated in Germany where you have printers?
Gelato: "Sometimes, we may route an order to a different producer and ship the product internationally, rather than to the location closest to your customer." So I asked if they know that this would result in unnecesarry expenses and I and my costumers have to pay high costum fees?
Gelato: "We recommend adding a disclaimer on your store informing your customer that customs fees might be due depending on where the order is shipped from." In the end Gelato costed me money and nerves. Apparently all the worst case scenarios they describe in their help center usually happen. So if you want reliable shipping times and reliable costs for your costumer I would NOT recommend to order at Gelato. Hope this helps.
961prints
The app provides a lot of different features to customize your products and manage them. It is not perfect since it is very young, but for the past couple of weeks (ever since I started using it) it's grown so much so fast.
I got a sample of the thin canvas print and it's pretty good. I expect all of their other products to be of such quality.
Customer outreach is probably what makes Gelato stand out. I've had Alyssa reach out to me and book a 30min call to hear my feedback and help me out with any questions I had. I think it's great that the company is in such an early stage and that users like me can actually take part in shaping the different features and platform.
Developer reply
Hi,
Thank you for your review.
We are inspired by the many entrepreneurs, like you, who are using Gelato to start their business and we appreciate your feedback on making our platform even better!
As you noted, we are expanding our product portfolio and improving our software very rapidly. Just last week we launched wood canvases and brushed aluminum wall art. With this expansion we want to give you better and better cross-sell opportunities.
If you have any additional questions or feature requests please reach out. We welcome any input from our customers.
All the best,
Alyssa
Customer Success
Sock+Key
I've been using Gelato almost exclusively for several months now and I very highly recommend them above all other POD services. I've tried many others. Gelato is easier to use, the customer service is 1000x better, they even called me and offered growth advice based on working with thousands of other shops and their own in-house store (in exchange for feedback on how Gelato could work better for my needs). Absolutely wonderful experience.
Developer reply
Hi,
Thank you for your review.
We are very happy and humbled to read your recommendation of Gelato! We appreciate the feedback that you’ve found our customer support team to be helpful and that our platform is easy to use.
We already offer a broad range of products but we are continuing to expand :-) Today we launched colored mugs, foam boards, and brushed aluminum prints. Hopefully they will give you even more opportunities to scale your business.
If you have any more questions we are always here to support and guide when needed.
Best wishes,
Alyssa
Customer Success