Gelato: Print on Demand

I'll recommend it because it is easy to use, intuitive, fast, reliable...
Points than I ll love to see in future dev.
Ability to set order on paramters like size, color, etc...
Ability to have product creation batch using multiple templates and simplified parameters (picture, title,tags..) being applied when updated to all product created in the batch. for example if I create an aluminum print, a wood print, a paper print it will be nice using templates setting as a base to be able to give once for all product the picture, title and tags...
Otherwhise big thanks to your team !

A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste:

"Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions."

This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped.

I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped).
I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform.

Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.

Rating: ⭐⭐⭐⭐⭐ (5/5)

Exceptional Service and Quality – Highly Recommended!

I recently started using Gelato. Print on Demand for my Shopify store, and I couldn't be happier with the experience! From the seamless integration to the high-quality products, everything about this app has exceeded my expectations.

Outstanding Features.

1. Easy Integration. Setting up Gelato with my Shopify store was incredibly straightforward. The user-friendly interface made the process smooth and hassle-free.

2. High-Quality Products. The print quality on the t-shirts is fantastic. The colors are vibrant, and the material is top-notch, ensuring customer satisfaction.

3. Global Reach. Gelato’s extensive network of print partners means I can reach customers worldwide without worrying about long shipping times or high costs.

4. Responsive Support. The customer service team is prompt and helpful. They were quick to answer my queries and provided excellent support throughout.

5. Cost-Effective. Competitive pricing and no upfront costs make Gelato a great choice for small business owners. The profit margins are excellent, allowing me to grow my business sustainably.

Experience.

Since integrating Gelato into my store, I’ve seen a noticeable increase in customer satisfaction and positive reviews. The efficiency of the app has saved me countless hours, allowing me to focus on other aspects of my business. I highly recommend Gelato: Print on Demand to anyone looking to expand their product offerings with high-quality prints and reliable service.

Overall, Gelato has been a game-changer for my business, and I look forward to continuing our partnership. If you’re on the fence about trying it out, take the leap – you won’t be disappointed!

Overall I am happy with Gelato and I haven't even explored all the apps yet.
I was also impressed by the quick response to a printing mistake that was made and the customer really felt like they were respected and happy in the end of the fulfillment process.
They are not perfect but pretty damn close!
They do take full responsibility for their errors and that puts my mind at ease.

While it took a bit to learn how to do everything...I love that I can do so many things while adding designs. Personalization and changing designs or colors with the same listing is easy.