Gelato: Print‑on‑demand

Gelato: Print‑on‑demand

by Gelato

100 Global Fulfillment Centers in 30 Countries 72 hrs Delivery

4.2 of 5 stars(46 reviews)

Sell Globally - Print Locally

Local printing in 30 countries. Delivery to 200 countries within an average of 72 hours.

Thousands of Print Products

T-shirts, sweatshirts, hoodies, wall art, photo products, acrylic and metallic print, mugs and more.

24/7 Customer Support

24/7 Customer Support in EU, US and Asia. Millions of print orders shipped globally.


About Gelato: Print‑on‑demand

Connect to Gelato and access to the world’s largest network of printers and logistics options. We offer drop shipping through 100 print partners across 30 countries. Reach 5 billion potential customers with local printing and shipping.

Resilient network. No more customs. No more delays

Print your products closer to your customers, ensuring faster delivery and reduced transportation and carbon emissions. You focus on building your brand and designing your products, and we'll take care of printing, shipping, and delivering your orders to 200 countries within an average of 72 hours.

Thousands of products, printed locally and shipped globally

Our product catalog includes T-shirts, hoodies, sweatshirts, photo books, mugs, canvas, posters, frames, acrylic and metallic, notebooks, invitations and cards, letterheads, flyers and leaflets, folders, business cards, brochures, rollups, table and wall calendars. Thousands of sizes, colors, formats and paper combinations.

Bring value to your business and customers

  • Automate your print on demand fulfilment through one app
  • Get instant access to local printing in 30 countries
  • 100 high-quality print partners with consistent print quality
  • Easy integration
  • Track all orders from production to delivery
  • Product personalization: Your customers can personalize products from your store
  • Use our mockup generator to illustrate your Shopify store
  • You only pay what you order
  • 24/7 Customer Support and 100% Quality Guarantee
  • International format standards, multiple paper and finishing options
  • High sustainability standards and FSC paper

How does it work?

When a customer buys a product on your Shopify store, the order is automatically transferred to Gelato, and we fulfil and ship it to them on your behalf. Connecting Gelato with your store is easy:

  1. Click the “Add app” button.
  2. Create an account with Gelato
  3. Choose a product
  4. Upload and customize your design file and define if there are fields that your customers can edit
  5. Select how to display your products in your Shopify store with the mockup generator
  6. Add and publish your product and it will automatically sync with your Shopify store
  7. Set up your billing and shipping, and you’re done

Gelato's fast, resilient and global network

Since 2007 we have grown our portfolio of products and services and global print and logistics network. Thousands of online stores — from startups to enterprises — connect to Gelato to produce customized print products and deliver them anywhere in the world within an average of 72 hours.

We print locally in 30 countries , which reduces shipping distances, delivery times and carbon emissions. Connect to the new standard for on-demand printing. Faster, smarter, and greener.

Media gallery

Support

Pricing

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

You need to pay for your ordered products - see gelato.com/api

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    67% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
    (4)
  • 3 of 5 stars
    11% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    9% of ratings are 1 stars
    (4)

Most recent reviews

Customakers

I love this app. and customer service is the best! Very responsive and helpful!The products are quality.

Developer reply

February 26, 2021

Hi,

Thank you for your kind words! We’re humbled to be able to support your business with our global network of print and logistics partners.

I will be sure to pass your feedback to our customer service team - they will be thrilled to hear it.

Should you have any additional feedback, please feel free to reach out to us again. Thank you for choosing Gelato to support your business!

Best,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

Nelly & bros

Update 25/02/21 : so here i am updating my review again.one of there members have sorted me and very helpful advice. to be honest i may be wrong or too quick to leave them a review like the one i have left. hope fully things will move forward and i will keep update as i go.. so far very helpful thanks 24/02/21
Dont evan try this app.i have tried them for a sample order as i was not sure what they are like. i placed my order 09/02/21 but i am still waiting. they have updated the production and shipped on one day but tracking number was not giving me nothing for weeks.still i am waiting my order. today is 24th of 02 21 . so there you are

Developer reply

February 26, 2021

Hi,

Thank you for reconsidering and updating the review.

We are in March 2021 adding 7 new partners for apparel in the EU, North America and South America. Sometimes we are forced to ship from other countries due to our partners running out of certain items.

Although cross-continent shipments are very common in the POD apparel industry, it is something that we at Gelato always want to avoid. Centralized production leads to long delivery times, expensive delivery and unnecessary pollution.

With many more apparel partners, we will now reduce the risk of cross-continental deliveries significantly. The risk of having to ship from other countries, even continents, still exists but it will now be significantly reduced.

For your specific order unfortunately this cross-continent delivery happened. The reason was that we ran out of stock in the UK and we, therefore, routed the production to one of our facilities in the US. We are sorry that this caused frustration from your side but now you know that we are working hard to secure that this risk is significantly reduced as more and more partners are joining our network.

Thank you again for being open to re-evaluating the rating. We will now work hard in order to prove to you that we deserved it.

Best,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

Project Nord (JP)

The business model is very promising but unfortunately the technical solution (including the Shopify integration) does not live up to the high expectations. Errors occur too often causing orders to fail or be charged incorrectly.
In addition to this they have severe problems with products (particularly frames) out-of-stock. There are no automatic notification neither when an item it out-of-stock or back in stock. This of course leads to bad customer experiences. Support is generally helpful but they are fixing problems that should never have occured. Once Gelato manages to finish the development of their platform they will be a powerful partner. Until then you should expect to monitor all orders manually and to spend time writing the support team.

Developer reply

February 22, 2021

Hi,

This feedback on stock management is well-received. Your feedback has been shared by many customers around the planet that, although they love that they finally have local production and fulfilment to 5 billion people in 30 countries, we need to fix this.

The good news is that we have spent the last months building the functionality - being released on March 12th - that will fix what you are looking for. You will also, with that release, be able to secure automatic email notifications when certain products are out of stock.

We have spent 14 years building the world’s largest global print-on-demand service. With the exponential growth we are now experiencing some of the things we need to fix are surfacing leading to powerful and valuable feedback from some of our customers and today we received it from you.

A big thank you and now all of us are looking forward to March 12th!

Best regards
Styrbjörn
Product manager

PS. Since we have been in contact before - please continue to feel free to reach out to me directly. We are here to listen to and support our customers.