Gelato: Print on Demand

Gelato: Print on Demand

Pricing
Free to install
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.8 (1,116)
Developer
Gelato

Print on demand for your ecommerce business

Gelato simplifies producing and delivering high-quality products to your customers. With local production, you can easily expand into new markets, enhance customer satisfaction, and support a more sustainable planet. Products are made nearby and delivered quickly, helping you grow your business with ease.

Gelato simplifies producing and delivering high-quality products to your customers. With local production, you can easily expand into new markets, enhance customer satisfaction, and support a more sustainable planet. Products are made nearby and delivered quickly, helping you grow your business with ease. more
  • Access a global network of local producers
  • Software tools to help you scale with ease
  • 24/7 customer support, so you can feel reach us anywhere, anytime
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

German, English, Spanish, French, Italian, Norwegian, and Swedish

Works with

Checkout, Etsy, WooCommerce, Wix, Amazon, Squarespace

Pricing

Gelato Free

Free to install

Pay for what you print

  • Print on demand for global creators
  • Hundreds of products to design and sell

Gelato+

$24 / month

or $239/year and save 17%

Pay for what you print

  • Up to 10% off products
  • Download premium mock-ups
  • Design tools
  • + more

Gelato+ Gold

$119 / month

or $1,185/year and save 17%

Pay for what you print

  • Up to 15% off products
  • Support to move your products to Gelato
  • Automate personalised product workflows
  • Everything in Gelato+
  • +more

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,115)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface that simplifies setup and product creation. They praise the high-quality prints, responsive customer support, and a global network of print partners that enable worldwide reach. The seamless Shopify integration, competitive pricing, and customization options enhance merchant and customer satisfaction. Fast production and shipping times, reliable performance, and a diverse product range are also highlighted.

November 1, 2024

The quality of the products (I used phone cases and posters so far) are excellent. Each time I have a question the customer service responds very fast, professional and really helpful. That gives me a good feeling for the future. The app is easy to use and self-explanatory, highly recommended!

Turtlebite Design
Switzerland
6 months using the app
Gelato replied November 2, 2024

Hi,

Thank you for your fantastic 5-star review! We're thrilled to hear that you're happy with the quality of our phone cases and posters, and that you've had positive experiences with our customer service team. Your satisfaction is our top priority, and we're committed to providing excellent products and service.

We're also glad to hear that you find our app easy to use. We strive to make the ordering process as smooth and convenient as possible.

Thank you again for your kind words and for choosing Gelato.

Kind regards,

Michal
Gelato Support Team

October 24, 2024

Love that I can allow customers to customize thier own products! Just wish I could advertise/sell more!

Honest Mel's
Canada
6 months using the app
Gelato replied October 26, 2024

Hi there,

Thank you for sharing your positive experience! We’re glad you’re enjoying the Personalization Studio features. If you have any questions, feel free to reach out—we're here to help!

Best regards,
Bart
Gelato Support Team

October 6, 2024

A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste:

"Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions."

This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped.

I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped).
I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform.

Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.

Honey Island Studio
United States
About 1 year using the app
Gelato replied October 8, 2024

Hi there,

Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business.

Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward.

Best regards,
Bart
Gelato Support Team

Support

Gelato can answer any questions you have about Gelato: Print on Demand.

Developer

Gelato

P.O. Box 164, Lysaker, 1325, NO

Launched

June 17, 2020

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