Gelato: Print on Demand

Gelato: Print on Demand

by Gelato

Sell globally, print locally with 100+ hubs in 32 countries

4.3 of 5 stars(75 reviews)

Start selling in minutes

Connect your store to Gelato to design and sell your stunning designs on custom products. We take care of everything else.

Fast and reliable delivery

Access your own personal, global network of 100+ production hubs. Deliver faster, while waste and carbon emissions are reduced.

24/7 support anywhere, anytime

Our customer support team works relentlessly to help you scale your business and get the most out of the platform.


About Gelato: Print on Demand

Turn your creativity into a profitable ecommerce business

Connect your ecommerce store to Gelato in seconds to create and sell custom products to customers anywhere in the world. Our free design editor enables you to create unique designs and add them to 100+ custom products, including clothing, wall art, mugs, cards, photobooks and much more.

The world’s largest network of 100+ local production hubs around the world is now at your fingertips. Our growing number of partners make your custom products where and when you want them delivered while reducing transportation distances, carbon emissions, and costs. While you focus on designing and selling your products, we produce and deliver them to your customers.

What you get with Gelato:

  • Faster delivery: Reach your customers faster by accessing your personal network of 100+ print hubs in 32 countries.
  • Superior quality: Make a lasting impression on your customers with high quality and sustainably sourced materials from industry-leading brands.
  • Free design tools: Craft beautiful designs and mockups for your store with our free design editor and mockup generator.
  • Product personalization: Offer your customers designs which they can personalize directly on your store.
  • Create easy upsells: Add your artwork on any wall art product in seconds to create upsell options to increase your revenue.
  • Set your profit margins: Easily set the prices you want and the profit margins for both product and shipping.

How does it work?

When a customer buys a product in your Shopify store, the order is automatically transferred to Gelato, and we make and ship the product to them on your behalf.

Connecting Gelato with your store is easy:

  1. Click the “Add app” button
  2. Create an account with Gelato
  3. Add and publish your product, and it will automatically sync with your store
  4. Set up your billing and shipping, and you’re done

About Gelato

Since 2007 we have grown our portfolio of products, services and partners to build a platform that empowers you to sell any custom product to customers anywhere in the world and do it in a way that is better for both people and the planet. The Gelato platform does that - and a little more. Tap into the world’s largest network of local production hubs to reach your customers faster, while reducing waste, costs and carbon emissions. Smarter, faster, greener.

Integrates with

  • Etsy,
  • WooCommerce

Media gallery

Support

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    68% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    7% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    8% of ratings are 1 stars
    (6)

Most recent reviews

Galerie de Claire

The inventory and fulfillment system could use some improvement. There were lots of issues with delay due to restocking and inaccurate syncing of inventory shown on platform vs. actual inventory in-house. It seems like there are also communication issues with the print stations, it often takes days, sometimes took more than a week just to track down the status of an order. Customer service has also been very unreliable as 50% of the time will not follow through with action even if they made the promise in the chat/over email. I literally have to follow up on a daily basis to get the update I need.

Developer reply

July 23, 2021

Hi,

First and foremost, it is very sad to read this. We are sorry about the out-of-stock situation and how it affected your business.

We've reached out to you on the phone but weren’t able to connect. We have shared our direct contact information to discuss your feedback in more detail - feel free to reach out anytime.

We launched frames last year and we now support 250 variants of frames and hangers across 32 countries - not an excuse, just an explanation. During this time, we have learned a lot about the global fulfillment of frames and how to improve stock management. We have now placed orders for larger volumes of our best-selling frames and added more print partners that can stock frames in each region. Finally, we are improving the accuracy of our stock inventory and adding more ways for you to keep up to date with any changes.

Additional information on stock status, including the expected stock replenishment date, can be found here: https://bit.ly/3kMeAw5

Finally, based on your feedback, we will review the communication flow in order to understand how that can be streamlined.

We are striving to improve our service every day, and I hope you'll give us the chance to earn your trust again.

Best,

Achille Mileto
Head of Customer Advocacy
Gelato

Hunt Africa Shop

I always believe a business should be judged on how it handles and resolves problems and not just on it's products. A company that is willing to go the extra mile, adapt and be willing to admit to a customer that it needs time to resolve an issue, is in my books a company that I will gladly do business with.
I had a technical issue with one of Gelatos services and one that could have potentially hurt my business. The Gelato support team were fantastic in recognising this, acting immediately and going as far as to contact me on a weekend to discuss how they were fixing the problem and what they were willing to do to not only help me but ensure my business's reputation was not negatively affected. From the agents on the live chat right up to the senior management that contacted me, I am extremely grateful for the exceptional level of professionalism you showed me and also impressed with how you went about handling this technical fault. I can with confidence, and certainly will, recommend Gelato to anyone looking for a printing business. I will also add this, that should somehow you reach a problem or find a fault, contact customer support and know that they are literally doing their best to rectify it for you.
Thanks once again.

Developer reply

July 12, 2021

Thank you for your feedback! We are glad we were able to solve your issue quickly. We are always here to support you and help you grow your store. Looking forward to receiving more feedback from you so that we can continue to improve the service for everyone. Best, Achille

Livabby Tea

I am updating my review. Gelato reached out to me and addressed my concerns. Company staff called and worked with me. Two of the issues have been resolved and the third is well on its way to a solution. If you are looking for a company to quickly address and fix issues, I recommend Gelato.

Developer reply

July 2, 2021

Thank you for your feedback and for being open to re-evaluating the rating. We are glad we were able to clarify the issues quickly. We are here to support and ensure that your store becomes a success - please continue to share your feedback and we will continue to improve the service for everyone. Best, Achille